Haveyoursay Tfl Opiniones 

I cannot get to speak with anyone

I am having trouble with my membership for Dial a Ride. I have tried to call the Dial a Ride office to discuss if they have all the information needed for my application. It seems that now their office handles calls only between 0900 and 1200 each working day. For the past three working days I have tried to call them about 4 times per day at various times during the day. On each occasion I have been on hold for over 15 minutes without getting any idea of how long the queue is or for them to call me back, like my credit card companies.

How can we get more information from them on my membership queries? I am a disabled pensioner.

My partner got the 47 service at Canada Water at about 5.30pm. The driver announced that he was instructed to wait and 'regulate the service'. After 5 minutes, he announced that his service was cancelled and passengers should move to the 47 service behind them.
EVERYBODY was charged again for this dishonesty, including a woman carrying a small baby. When she pointed out that she had paid and the service had not moved, just cancelled, the driver was dismissive.
Tfl is a moronic organisation run by morons with small I.Q's and common sense. In ANY review, Tfl are ranked last.

As there is no way to list a complaint here against the ULEZ pay process, I'll just log it against the TFL. I travelled to London to visit family and tried to log into the app to pay the ULEZ fee. The app wouldn't accept a log in, and also wouldn't let me register, change password or any form of profile recovery. On return I contacted them only to be told I couldn't sort it out until the penalty notice that had been generated had been challenged. When I received it the wrong name was on it, so I informed them of the error, only to be told that I "couldn't defend the named party as it wasn't my name on the notice" (they used my middle name as my last name, a very simple but easy mistake to see for themselves).
I have just spoken to 'George' an extremely rude and condescending individual who not only kept shouting me down, but went off tangent trying to argue a point that wasn't even asked. When he realised his error, he came back with the classic "I feel threatened, your being passive aggressive so I'll terminate the call", a pathetic attempt to enable avoidance. When that failed, I was subjected to one word responses.
I have so little fair in the TFL I almost want to take this to court just so they can be exposed for the petty, money grabbing department they are.

I have a friend and her daughter visiting England from Austria, so I decided to take them sightseeing in London. Transport for London seems to be making it difficult for foreign visitors to travel, and people living outside of London, and we are being overcharged at every opportunity.
We were travelling from Kent and the TFL website says you can use a debit/credit card for the same price as an Oyster card, which cannot be bought outside of London.

This is only if a child has their own debit/credit card, because each individual must use a separate debit/credit card and a child must then pay an adult price.
We had no idea how much we were paying for the bus, because nowhere did it tell you and the bus driver told us he didn't know.
We arrived at North Greenwich Pier with intentions of travelling to Westminster and back on the river bus.
My friend had two Oyster cards given to her, but they needed topping up and we couldn't find anywhere to top them up at the pier. So they were useless.

The fare was extortionate at £77.50 for two adults and one child. Whilst waiting for the river bus, I saw a Visa sign and asked a manager if there was a difference in price if I paid by Visa on the boat, instead of paying by Visa using the machine next to the boat. We were told there was a £20 saving, yet we had no idea how much we were paying, because it simply doesn't tell you.
Again, we had to just tap our credit cards without any indication of how much we were spending.
This is shocking!
We waited nearly 1 hour for a river bus (Uber) to take us back to Greenwich from Westminster. It was extremely hot, there was nowhere to sit and no shade.
Once inside the boat, we couldn't see out of the windows, they were so dirty.

Shame on you TFL.
I am English and proud of my country, but I was embarrassed yesterday. It is 2026 and you expect people to pay by credit/debit card, but without knowing what they are paying. You are giving us the incentive to use your Oyster Card with the benefits you are offering and then not allowing us to put money on those cards.
I speak English fluently and I was confused. For visitors to our country with little English, you are making it impossible.
What impression are they going home with?
What will be the reputation of our country, when the government's transport system in London is so poor?

Finally, I owe you some money for my final fare on the boat. Please reply to this message, answer some of the above questions and explain how I can pay the money owed.

I have a freedom pass so only use oyster pay as you go occasionally. First card stopped working with a credit but couldn’t read numbers on top so binned it. Now the second one with credit on it doesn’t work. I’ve been told before I can be issued a replacement card I have to set up an on line account or pay £10.50 for a replacement at the station and lose my credit again. Only suggestion is I post it to them at my expense and will probably be told they never received it. Not at all impressed Vicky Davis

TFL do not deserve a single star. I am inviting Sadiq Khan to come and travel on a W3 bus and experience the lack of aircon on a hot day. Animals are not be allowed to travel in temperatures over 30 degrees though yesterday in the W3 bus it was 37 degrees. Shameful, intolerable and unacceptable that this is how drivers and passengers are treated in London in 2026. No Mr Khan, not all the London buses have aircon, what are you doing about this health and safety issue across the capital?

Virtual disaster all round. Myself and another differently disabled person were stranded at Crossway in Dalston waiting for two hours plus for a 236 bus that never came from 7.30pm while the TFL Go app continually informed us that the bus - ANY 236 bus - was about to arrive. Then supposed information was all LIES. In the end at midnight I had to travel all the way to Wood Green, a considerable distance, in order to catch a 141 bus towards London Bridge simply to get to my home near Newington Green.
Disorganised, misleading and effectively harmful.

Shocking customer service.

Called 3 months ago to advise that for some reason my car was registered on auto pay with someone else.
Advised after being on hold to email with prrof of ownership.

I have done this 3 times now and had one response after weeks saying they don;t know what I want, so closed the ticket. The other 2 they have ignored.

Now not sure what to do, as it is my car and I don't want a fine!

Yet another poor service from TFL

Waiting for the 463 from Coulsdon South towards Pollards Hill. Busy was supposed to leave Coulsdon South at 0854 but failed to. Two other busses at the stop but neither left. The driver seemed completely unable to answer where the 0854 was

I don TV see why one of the two busses waiting couldn’t have taken the place of the elusive 0854

113 bus Marble Arch to Edgeware 11/9/25 11:29 with 3 bags, due to driving go stumbling, picking up bag hit head on overhead bar 11:41 stop before Mosque another driver at open front door smoking, talks with driver for a few minutes, passenger gets off middle doors smoking then gets back on. Bus ref: LV23 DGY. 15/9/25 9:58 113 LV24 VPK Baker Street to Edgeware driver pulls away 3 bags, sent stumbling hit head on bar. No time given and with both hands full can't "hold rail while bus is moving".

I just went on to the site for TFL journey planner, put in the stations i wanted to travel from... result.. what on earth, what is this site i asked myself. Is it a joke or a spam site pretending to be TFL?, seriously not quite sure. Nope it is the official one. This site is the genuine site an absolute joke and appears to be created by school kids learning or practising to create websites but not quite getting it. Seriously shockingly poor attempt for a company of it's size and public image. Seriously TFL get your act together get someone to create the site who knows what they are doing, remove old and newer useless sites that you have possibly spent thousands on and give the public something to work with not an etch a sketch that is of no use to anyone with more than one brain cell with all due respect. It is a disgrace !!

The delay from TFL Autopay is dreadful. How can they take 6 weeks to note a debit on my account? TFL's system for debiting the Autopay account is simply lousy! By the time you get your credit card statement it can be so long ago that TFL entered the item, that you've forgotten when you entered the ULEZ! They are quick enough to notify you when you've used the tube, but why can't they email you when you've entered the ULEZ?

AGAIN THE SAME NUMBER 16 BUS WITH FAULTY HEATER STUCK ON HIGH, & AGAIN I HAD TO GET OFF, AS IT WAS HOTTER INSIDE THE BUS ON A HOT DAY, BUT THE AIRCON IS WORKING FOR THE DRIVER, THAT'S DISGUSTING, THE SAME BUS AFTER 2 WEEKS & STILL HAS A FAULTY HEATER, THEY DON'T CARE ABOUT OUR SAFETY AT ALL . . .

Why is it that the number 80 has placebo air-conditioning or actually none on route between Morden station towards Hackbridge that does not work in this brain melting heat no added value to a comfortable journey we need 19c that it's actually feels cold on the bus like New York city ...being short changed in the UK as usual.

The most horrendous dictatorship manipulation on torture for the regular people of London by marketing as a perfect company

Absolute CRIMINALS. I don’t think this is government run I really feel it’s being run by REAL THIEVES AND SCAMMERS. Trying to push me into a corner FORCING ME TO SEND THEM PRIVATE AND CONFIDENTIAL DOCUMENTS JUST TO DRIVE IN LONDON . I have a car and just because when I did the application online and I forgot to upload proof of identity which is an easy mistake, instead of asking me to provide proof of identity which takes only a few minutes if that this is TFL RESPONSE

‘As we haven’t received additional proof of identity your application hasn’t been successful’
YOU NOW NEED TO PROVIDE THE FOLLOWING OR YOUR REGISTRATION WILL BE REJECTED

ITS TELLS ME

YOU’LL now need to provide ALL of the following or your registration will be rejected

1: Pension entitlement letter (less than 7 months old )

2: DWP benefit letter

3: current bank or credit card STATEMENT

4: current passport

5: current drivers licence

6: birth certificate

7: institutional blue badge holder letter

The email was sent by NO ONE
It says

Customer Service Representative
For and on behalf of Transport for London

The attached letter was sent by D. Milton
Contracts and operations manager

HOW ABSOLUTELY DISGUSTING

ALL THIS JUST BECAUSE I MISREAD THE ONLINE APPLICATION
JUST BECAUSE I FORGOT TO UPLOAD ADDITIONAL PROOF OF IDENTITY

THIS IS CRIMINAL ACTIVITY WHY IS NO ONE INVESTIGATING THIS

THIS IS NOT RIGHT AT ALL

i tried ringing them and they tell me on call if I want to drive in London just give the information

They have opened more congestion charging for two tunnels

THIS IS SADIQ KHAN AND HIS CRIMINAL GANG TAKING OUT OF PEOPLES POCKETS

AUTOMATICALLY REJECTING APPLICATIONS OR FORCE PEOPLE LIKE ME TO SHOW ALL THAT DOCUMENTATION
SHAME ON TFL
THEY NEED INVESTIGATING

THEY DO NOT NEED ALL THEM DOCUMENTS THEY ARE ASKING ABOVE JUST TO DRIVE IN LONDON

TFL NEED INVESTIGATING IMMEDIATELY

Harrison E helped me out today massively! I needed a refund for the journeys my daughter had made during the cyber attack and even though we had jumped through hoops to get to this point, Harrison really helped us out and finally the refund is going through!

i wanted to feedback to TFL about how their consultation had not actually provided a means for the public to provide the feedback. Problem was "Have your say" did not want to know and when I got in contact to explain, they said they could not help and refered me to TFL....who then referred me to "Have your say". So problem is if you have anything critical to say, they do not want to hear it. Fit for purpose???