I don't understand all the negative reviews. The product is great and their customer service is equally good. I purchased 2 pillows as I wanted to get a true orthopedic pillow. I have gone throug... Ver más
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Consulta las opiniones de los clientes
I've been using Ortho-Cerv pillows for at least 15 years. Serious neck problems made prone sleeping almost impossible – my Ortho-Cerv pillow made it possible to lie comfortably at night. A real life... Ver más
La empresa ha respondido
Unfortunately this was a $200 gamble. Testing with the plastic on isn't exactly realistic. I selected the number/ size using the tool provided, was contacted before delivery and was advised that the k... Ver más
La empresa ha respondido
L'oreiller est 5 sur 5. J'ai modifié mon commentaire car au départ ils m'ont fait parvenir la communication en anglais seulement mais il s'agissait d'une simple erreur et ils m'ont renvoyé toute la d... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Headleveler pillows are hand-made in Montreal by a family-run business and have been recommended and sold by health-care professionals and orthopedic centers for over 30 years. The pillows are hypo-allergenic, hypo-bacteriogenic (washable), and available in 7 different thicknesses for adults in Standard, Queen, King & Travel sizes & 2 different thicknesses for children. Headleveler offers a concierge custom pillow service based on body measurements and sleep habits.
Información de contacto
202 Brunswick, H9R 5P9, Pointe-Claire, Canadá
- 1-800-668-8550
- info@headleveler.com
- headleveler.com
The pillow is not comfortable at all.
14 de octubre de 2020
Respuesta de Headleveler | Ortho-Cerv
Hi Peggy,
Sorry to hear that the pillow is not to your liking. We make 7 different pillow thicknesses. According to the answers you provided at the time purchase, the # 24 thickness should have been a good fit, however, we do make other thicknesses that are thinner than the # 24. Please keep an eye out in your emails as one of our team members will be reaching out to you.
Regards, Desiree
Un peu dur comme oreiller
Un peu dur comme oreiller. J’aurais préféré un peu plus molle.
Merci pour le service rapide.
Bonne journée!
14 de octubre de 2020
Customer service and delivery were…note that the seam where the head lies does ‘dig’ a bit so I had to put a towel to reduce that pain.
Customer service and delivery were excellent. I ordered two pillows and will likely eventually purchase the travel version.
13 de octubre de 2020
Respuesta de Headleveler | Ortho-Cerv
Hi Franceen,
Thanks so much for your 5-Star Review. We are very glad to hear that you are happy with our service and pillows. We look forward to helping you again.
Desiree :>
Pillow is comfortable enough although a…
Pillow is comfortable enough although a little expensive. I am disappointed they should not be used for watching tv in bed
6 de octubre de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Lynn,
Thank you very much for your taking the time for your review. I can explain the reason why we suggest that the pillow is not leaned on to either read or watch TV while in bed.
We make 7 different pillow thicknesses, and there are micro-difference between the thicknesses so that we can truly fit the pillow to every person, and ensure a perfect fit. For this reason, they are precision pillows meant for the weight of the head only. If you lean on the pillow, then you are using the weight of your whole body, and that can stress the pillow prematurely.
Our goal is for you to enjoy your pillow for a long time.
Wishing you all the best,
Desiree :>
Super oreiller
Super oreiller. Je ne regrette vraiment pas mon achat.
5 de octubre de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Bonjour Reginald,
Merci beaucoup pour votre témoignage positif 5-étoiles! Étant une entreprise familiale québécoise, nous tenons le service à la clientèle à coeur, et il nous fait tellement plaisir de savoir que vous aimez votre oreiller. N'hésitez pas à nous laisser savoir si nous pouvons vous aider à l'avenir.
Il nous fera un plaisir de vous servir.
Merci,
Désirée :>
We have been using these pillows since…
We have been using these pillows since 1990. Then I had major migraine problems. I needed a neck support while sleeping and this pillow was recommended to me. I ended up buying one for my husband and myself. We would not live without them. By following the maintenance instructions they last very long.
5 de octubre de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Dominique,
Thanks so much for your 5-Star Review. I remember speaking with you and I'm so happy to hear that our pillows are providing you relief. We appreciate your loyalty and want you to know that we value you as a customer.
Please do not hesitate to let me know if I can help you again in the future.
Wishing you all the best,
Desiree :>
Great customer service
Great customer service! Very knowledgeable and informative about all of their pillows.
5 de octubre de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Otis,
Thank you very much for your 5-Star Review. We truly appreciate you taking the time out to let others know the experience you had with us. It was a pleasure looking after your order, and please do not hesitate to let us know if we can be of service again to you in the future.
Wishing you all the best,
Desiree :>
Respuesta de Headleveler | Ortho-Cerv
Hi Miss Monique,
Thank you very much for your 5-Star review and taking the time to share your experience. We are very happy to hear that you are enjoying your pillow.
Wishing you all the best,
Desiree :>
Too thick for me and unfortunately…
Too thick for me and unfortunately can't return it.
5 de octubre de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Emanuel,
We are sorry to hear that your pillow is too thick. Pillows can be exchanged if they are unopened. If you have opened your pillow, I have an idea that can help you. Please keep an eye out for an email we will send you soon to give you a hand with this.
Thanks, Desiree :>
Love this pillow
I was sceptical at first because the pillow seemed hard however it has resolved my neck issues. I probably tried over 20 pillows in the last couple years and nothing worked so I’m very happy with this pillow, will buy again for sure as this is now my go to pillow.
5 de octubre de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Well Hello Happy Customer!
Thank you very much for your 5-Star Review. It's true, sometimes it takes a bit of getting used to using our pillows; mostly because a vast majority of pillows completely collapse when you place your head on them. Once your neck gets used to being properly supported, it can be a real game-changer. Please do not hesitate to reach out if we can be of help again in the future. It will be our pleasure to assist you.
Wishing you all the best,
Desiree :>
LOVE my pillows!
I have bee using the Ortho-Cerv pillows for years. This time I went for a queen size and a travel pillow. I highly recommend them to anyone looking for great support and comfort!
5 de octubre de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Linda,
Thank you very much for giving us a 5-Star Review. We are really glad to hear you are happy with your Queen & Travel size pillows. We have always believed in taking care of our customers one at a time, and do everything we can to make sure you get a great-fitting pillow.
Wishing all the best,
Desiree :>
Great Customer Service
Received a call from (presumably) the business owner almost immediately after placing the order with questions and clarifications to make sure I was getting the right product. Highly recommended.
5 de octubre de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi!
Thank you so much for taking the time to give us a 5-Star Review. It's true, we do call from time to time to make sure we double-check a few details so that we can send you your best pillow. As a family-run business, it's easier to pick-up the phone and give our customers the care they deserve.
So happy to hear you are happy with your pillow. We look forward to helping you again!
Wishing you all the best,
Desiree :>
Excellent service
Excellent service, j’ai commandé des oreillers pour mes garçons et je suis très satisfaite des produits.
24 de julio de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Bonjour Karine,
Merci beaucoup pour votre témoignage 5-Étoiles. Nous sommes très heureux d'apprendre que vous êtes satisfaite avec nos oreillers. Nous tenons vraiment à coeur le service à la clientèle et de vous offrir des oreillers d'une qualité hors pair.
Au plaisir de vous servir,
Désirée :>
Pleasant dreams :)
The pillow I purchased is amazing!!!
Firm but soft, and the perfect height!! Since I’ve been using it I have slept through the night!! No waking up to fluff or fold pillows!!
I would highly recommend your pillows and your masks!! True quality products!!
23 de julio de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Miss D,
Thank you very much for your 5-Star Review. We are thrilled to hear that you are enjoying your new custom pillow and your re-usable face masks. As a family-run business, we truly care about our customers.
Wishing you all the best,
Desiree :>
LOVE this pillow !
I've been using OrthoCerv pillows for close to fifteen years. I love them! Reduced neck pain. Better sleep.
23 de julio de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Nat,
Thank you so much for your 5-Star Review and being such a loyal customer for all these years - that's AMAZING! We are thrilled to hear that you are enjoying your custom pillow and that it is giving you better sleep.
Wishing you all the best,
Desiree :>
Well worth it.
The most comfortable pillow I have slept on in a long time. A truly quality product. I was having neck stiffness/soreness and now I have restful sleep
23 de julio de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Karen,
Thank you very much for your 5-Star Review. We are so glad to hear that you are happy with your pillow and that it is giving you some relief.
Wishing you all the best,
Desiree
I bought the number 18 (with…
I bought the number 18 (with recommandation) but it's too big for me i have cervical problem and this doesn't help me. Expensive for thé result that i had.
29 de junio de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Guylaine,
We are sorry to hear that the # 18 pillow thickness is not working out for you. Although we do our very best to suggest the correct thickness. it can happen that an adjustment might be necessary, since the mattress does also have an impact on the pillow thickness. Exchanges are permitted. Please keep an eye out in your emails, as we will be reaching out to you shortly.
Thanks,
Desiree :>
__________________________
Bonjour Guylaine,
Nous sommes désolés d'apprendre que l'épaisseur no 18 ne vous convient pas. Malgré tous nos efforts pour vous envoyer la bonne épaisseur, il se peut des fois qu'un ajustement est requis car le matelas aussi rentre en ligne de compte pour l'épaisseur requise d'un oreiller. Heureusement, les échanges sont permis. Nous allons vous envoyer un courriel prochainement pour vous aider.
Au plaisir de vous servir,
Désirée :>
Puisque nous ne pouvons pas échanger le…
Puisque nous ne pouvons pas échanger le produit, j'ai perdu 100$. Après une semaine d'utilisation, j'ai des spasmes au dos. J'aurais été satisfait si j'avais pu échanger pour un modèle plus adapté pour moi.
13 de junio de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Bonjour Monsieur Bureau,
Nous sommes désolés d'apprendre que vous avez reçu une épaisseur qui ne vous convenait pas. Les échanges sont permis puisque des fois votre matelas peut-être la raison qu'un oreiller soit trop épais ou pas assez épais. Vous aurez pu tout simplement communiquer avec nous pour éviter un stress et nous aurons sûrement été en mesure de vous aider.
Vous pouvez toujours communiquer avec nous car nous sommes une compagnie familiale et nous tenons à coeur le service à la clientèle.
Au plaisir de vous servir,
Désirée
Wonderful Service and a great pillow
Desir R. was so amazing. She took the time to get in touch with me to ensure I got the right measurement for my pillow and provide me with further information. The notification and delivery of my pillow was efficient. I have used the pillow for 2 nights and already notice a difference. I have not had the neck stiffness that I often experience in the mornings. I certainly will be recommending Headleveler to others.Thank you so much.
2 de junio de 2020
Opinión espontánea
Respuesta de Headleveler | Ortho-Cerv
Hi Isobel,
Thank you very much for your 5-Star Review. It was truly a pleasure chatting with you and taking care of your order. As a family-run business, we care about our customers and do our very best to provide you with with the best-fitting cervical pillow.
Please do not hesitate to reach out in the future if we can be of assistance.
Wishing you the very best,
Desiree :>
Respuesta de Headleveler | Ortho-Cerv
Hi Vittorio,
Thank you very much for your 5-Star Review. It really means so much to us that you are happy with your pillow . We also very much appreciate you taking the time to submit your review, since it truly helps others understand what kind of positive experience you have had over the years.
Wishing you all the best,
Desiree :>
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