Health and Care Opiniones 

15.298
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Thanks for delivering clock alarm product that I have received it recently. Great delivery and great service. I love clock alarm with strong vibrationing pad to replace my old analogue clock(same bra... Ver más

Valorada con 5 estrellas sobre 5

Excellent customer service. Purchased a headset for hard of hearing for TV listening but unfortunately item returned as due to my complex hearing loss it was not suitable for me. No fault of the produ... Ver más

Valorada con 5 estrellas sobre 5

First time using this company. V impressed with the prices, super quick delivery and items individually wrapped so everything reached me in tip top condition. Will use again . Highly recommend.

Valorada con 5 estrellas sobre 5

Being profoundly deaf, I am unable to hear a normal alarm clock, so I was pleased to be able to buy the Gemarc 'Wake and Shake Star'. It was delivered shortly after I ordered it and the shaker h... Ver más

Información sobre la empresa

  1. Mercado online
  2. Tienda de artículos médicos

Escrito por la empresa

Health and Care is a leading UK online healthcare, mobility, and sports supports specialist. Our priority is ensuring that you receive the best service and product support possible. Our Customer Care Team is based in our London headquarters, and we are always at the end of the telephone if you require any further information about our products and services.

Health and Care

Escrito por la empresa

Free UK Delivery
You don't need to worry about any hidden delivery costs or unexpected charges once you reach the checkout. We offer FREE UK delivery on ALL orders.
Product Experts Ready to Help You
Our dedicated Customer Services team are on hand to help you with your order. Whether you'd like to make a repeat purchase or you're shopping for the first time with Health and Care, they are ready with their expert product knowledge to answer your queries and offer assistance with placing your order.
Online Shopping 24/7
Our online store is open 24 hours a day and our friendly and helpful customer support staff are always at the other end of the phone 5 days a week from 9am to 5pm to assist you with your product selection.
Quality Products at Affordable Prices
As a leading independent distributor of healthcare products, we pride ourselves on our growing reputation for supplying quality products at affordable prices from brands you can trust.
Safer Shopping with Health and Care
We are an ISO 9001:2015 certified business, providing peace of mind that your order is safe in our hands. You can shop safely with us (secured by Thawte), and we even offer FREE UK mainland delivery on all orders.

Free UK Delivery!

We offer FREE UK delivery on ALL orders!

You don't need to worry about any hidden delivery costs or unexpected charges once you reach the checkout. We offer FREE UK delivery on ALL orders.

Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

15 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(15.298)

2704 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Good customer service or saving £4... 🤷‍♂️

Purchased an item that I wanted to return, checked if I could return without original packaging which I was told I could, returned item only to be told I couldn't receive a a refund as I hadn't returned with the instructions. Requested the item to be sent back to me only to be told I would need to pay £4 P&P!

I was ok with the fact that I couldn't get a refund due to some packaging items missing even though this wasn't clear on their email correspondence BUT to then be charged £4 to return the item (I already had paid to send the item back) is very much penny pinching over good customer service. They now have one disgruntled ex-customer who won't be using them again, but at least they have managed to save £4 on their P&L - they really need to review this part of their business!

22 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

listen to whats said on phone whats …

listen to whats said on phone whats written down on paper you asked for and respond acordingly not just as you fee lcovers it

1 de septiembre de 2026
Logotipo de Health and Care

Respuesta de Health and Care

Dear Mr Mutch,

Thank you for your review.

We are sorry that you feel the information you provided was not properly considered. We can assure you that the details supplied in relation to your return were taken into account when the product was inspected and tested by our Returns Team.

The fault reported could not be reproduced during testing and the phones were found to be working correctly. Our inspection also identified signs of wear on the returned equipment, and we provided you with photographic evidence showing the condition in which the phones were inspected.

Our decision regarding the return was therefore based on the results of the testing and the physical condition of the returned products, rather than the information you provided being disregarded.

We are sorry that the outcome was not the one you had hoped for.

Kind regards,

Victor
Healthandcare.co.uk

Valorada con 5 estrellas sobre 5

Back supports.

They had the products I wanted at a competitive price. Standard delivery took 3 days from placing the order.

8 de septiembre de 2026
Valorada con 3 estrellas sobre 5

Quite prompt delivery but phone…

Quite prompt delivery but phone settings didn't allow set up complete as kept saying time and date incorrect which they weren't. Contacting them was passed back instead of answering and dealing with product they sold. Unhelpful.

2 de septiembre de 2026
Logotipo de Health and Care

Respuesta de Health and Care

Dear Julie,

We are sorry to hear about the issues you have experienced when setting up your new phone.

We have not been able to locate any records of your contact with our team, but in any case, please let us know if you are still unable to complete the set up, and we will be able to advise further.

Kind regards,

Victor
Healthandcare.co.uk

Valorada con 4 estrellas sobre 5

Foot support

Following a brain aneurysm I was left with right sided weakness and foot drop. I have managed without the use of a supportive aid for many years, however following a ankle fusion I was advised by the physio at Circle Hospital, Lincoln to wear the Ossur foot up, which I have done for the last 2 years,
But recently the elastic strip had worn out. I tried another make, but didn't like it as much. So after getting in touch with the hospital the gave me detail where I could purchase another Ossur.
When it arrived it didn't fit the same as the previous one. The elastic strip didn't seem long enough and the strain kept causing the clip to unfasten itself.
If I folded the padded cuff length ways if seemed to work, but obviously it make it bulky around my ankle.
Through choice I wish I didn't need the device, and I like to be discrete about wearing any kind of support, so I wish it didn't have to advertise your logo or a label highlighting 'foot up' so more attention is bought to the fact that i need to wear supportive aid.
Excellent delivery service

3 de septiembre de 2026
Valorada con 5 estrellas sobre 5

Surprised

I wasnt sure what to expect as l haven't seen this item before. Great product, looks amazing. Good quality. Item arrived on time, packaged beautifully. Well pleased.

1 de septiembre de 2026

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