We recently moved from Skool to Heartbeat after much research on our use case and we have really really benefitted. First, teh team behind it is awesome and second, the platform is absolutely beautifu... Ver más
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It was a difficult learning curve at first but I got the hang of it, but when they introduced Pulse (AI Agent), that changed everything and it's been a very valuable tool. There are some things the... Ver más
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We have been using Heartbeat as a communication platform for our learning community. It has been a fantastic space for parents to connect, learn about opportunities, join events and DM each other. The... Ver más
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Can you believe that when you don't continue with their paid plans, you cannot get access to the dashboard where you can remove/delete your account's connection to your Stripe payment account? Some... Ver más
Información sobre la empresa
Escrito por la empresa
The all-in-one platform for community businesses. Host conversations, courses, events, content, and more on your own domain.
Información de contacto
Estados Unidos
- heartbeat.chat
4,2
Muy bueno
25 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
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They remove access to important parts.. like control of your own Stripe account.
Can you believe that when you don't continue with their paid plans, you cannot get access to the dashboard where you can remove/delete your account's connection to your Stripe payment account?
Something so important, and you cannot get to it. No reply when you contact them too.
Don't recommend. In fact, be very wary and careful with such products/providers.
5 de octubre de 2024
Opinión espontánea
It's been fantastic!
I am surprised to read about others' experience with customer service because I have had an AMAZING experience with them. They ALWAYS reply to me and offer friendly solutions.
I have referred colleagues to join this platform and leave other LMS "all-in-ones" as well.
The platform is SO smooth and user-friendly. They've really thought things through to make the platform extremely capable while keeping it extremely easy.
I LOVE it and am excited to have finally found something that solves all of my needs and wants!
Thank you Heartbeat!
12 de mayo de 2023
Opinión espontánea
World's Worst Customer Service
An ok app which needs a lot of refinement (which is fine because it is relatively new) BUT, the world's worst customer support. SOME emails get a reply, but often asking for screenshots to confirm clearly explained issues...then there will be no reply to the follow up message EVER! Many have complained about this, the team promised better support after bringing in a new customer service person, but nothing changed. Good management means anticipating service needs and even getting more support than anticipated. How would it be if you use this for your large community and then something goes wrong and yet there is no support to assist and your members leave in droves?
17 de agosto de 2022
Opinión espontánea
They got back to me so i am raising the star count.
My original review for them was not good but they got back to me yesterday several times and so all is good now. I will revise my rating up now. They signed a lot of people on recently via APPSUMO so they are WAY behind. if you sign up with them you may experience a significant time delay on response. The software is very good though, lots of features and the owners enthusiastic. Give it a try but you will have to be VERY patient with support (one star off for this)
5 de mayo de 2022
Opinión espontánea
Still super new
Still super new, but the founders have been amazingly awesome in onboarding. The apps work seamlessly across devices and I'm just having an amazing time that I felt compelled to come here and tell the world.
You still have to apply to start a community, but I have big hopes for it.
12 de septiembre de 2021
Opinión espontánea
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