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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The company is trusted and been around for years, the equipment is made to last and the best thing is the staff. Parts and service is a breeze with their online parts manuals and easy order system. P... Ver más

Valorada con 5 estrellas sobre 5

We have owned our DK16 press for nearly ten years and the very few times we've needed assistance with it, the customer support at Geo Knight has been very quick to respond with the exact solution we n... Ver más

Valorada con 5 estrellas sobre 5

Aaron and the G Knight Co team were amazing when my press went down in the middle of restocking my shop apparel. They helped walk me thru the troubleshooting steps so we could find the exact location... Ver más

Valorada con 5 estrellas sobre 5

I recently purchased the DK20SP heat press and had a few questions regarding air flow and pressure settings. I emailed Aaron Knight and received a detailed response within 15 minutes. I had a few fo... Ver más

Información sobre la empresa

  1. Equipos y artículos de impresión

Escrito por la empresa

Geo Knight & Co is known throughout the imprinting industry for our top-end, high-quality heat press machinery. For heat pressing t-shirts, caps, plates, mugs, tiles, or anything else that requires heat transfer printing, we guarantee you will find a solution for your needs and budget on this website. From hobby presses to commercial grade manual & automatic heat presses, from industrial presses to large format heat presses, we make it all...and we make it in the USA right here at our factory in Brockton, MA.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

105 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(105)

5 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Exceptional customer service

I’m really not one for taking time to sit down and write a review. However my experience today working with Aaron in tech-support was extraordinary. I have had this press for seven years. It’s my second Knight press, And I finally had one small problem. I am two days away from a show and I need to get some work done and my press would not come up to temperature. He offered that I send it back and they would fix it and ship it back to me or offered me the option of looking further into the problem and possibly being able to affect repairs here. He was incredibly quick on his responses he had great documentation at his disposal that was clearly written it was easy to understand for anybody with a brain to effect repairs themselves and get back to work. I can’t say enough good things about George Knight Company. I’ve been in the photography industry my entire life I am 61. These presses are the only ones I will ever use. Thanks for reading.

9 de junio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Defective Geo Knight Heat press

I am not sure where these people are getting their positive reviews from because they are so false! I purchased my machine for 731.00 and had issues with it from the first time I used it. days and days of back and forth with Aaron Knight saying its not a big deal. Well it is a big deal I was sold a machine that was defective and I just received the second go around of parts that I am suppose to fix by myself. They will not pick up a phone and talk to you like a human and walk you through it. Horrible experience and a waste of hard earned money! Please read all reviews on the internet and BBB before purchasing from them because I didn't and I am so sorry now. I hurt myself and was afraid of a fire when the swing away fell completely off the press at 365 Degrees and I could not lift it up. If I treated my customers the way I was I wouldn't have a business. Please, Please be very careful purchasing anything from them unless you want to waste money and be treating like you have no intelligence at all!!! Very Sad.

31 de mayo de 2022
Opinión espontánea
Logotipo de Geo Knight Co

Respuesta de Geo Knight Co

We are so sorry to just see this review!

We have a very consistent and guaranteed SAME-DAY response.

We literally don't leave until everyone is taken care of and replied to. Often this is in writing if email has already been established, to make sure all details and needs are clear.

We would be honored to resolve this for you, even though so much time has passed. Please email us at info@heatpress.com with your MODEL # & SERIAL # and description of the press behavior and we'll solve it right away!

Standing by...

Valorada con 1 estrellas sobre 5

Terrible product and company

Terrible product and company. They sold me a broken heat press and won't refund my money. they want me to fix it. i paid almost $500 for the press brand new and it never worked right and I found out finally that it wasn't what I was doing but that the machine was defective. they won't refund my money. terrible purchase! Don't buy from these people. they want to sell you something you have to fix for full price of a new machine. very upset I purchased from them. I've lost a lot of money because of this purchase.

17 de noviembre de 2021
Opinión espontánea
Logotipo de Geo Knight Co

Respuesta de Geo Knight Co

We have offered the customer every warranty option available after receiving our First tech-call 10 months after their purchase from a distributor.

- We provided Same-Day response to all tech support inquiries.

- We quickly sent quick replacement parts to resolve any possible issue (customer agreed).

- Upon receipt of the warranty maintenance parts the customer refused to follow instructions and replace.

- We offered to do the replacement ourselves instead, no charge, and the customer refused.

- The customer then insisted on a New press, which is impossible because it was discontinued in Q2 for a new digital version (not compatible, much higher cost). The Warranty does not cover free press replacement of different models. The warranty guarantees we can keep the customers existing press up and running. They can change the parts, or we can. The customer won't send the small platen and let us do it, no charge.

We continue to ask them to let us resolve it under warranty, and they will not change the parts or allow us to. It is 9 months past the return period, but they have not contacted the distributor to ask for a return.

Our plea remains: "Help Us, Help You!" :-)

Valorada con 5 estrellas sobre 5

Incredible customer service

I broke the on/off switch on my 6 year old JetPress 12 (an awesome machine for any hobbyist). I sent an email enquiring about a replacement switch (and I was not holding my breath about it being available). My email went out at 5:12PM on a Friday and Aaron Knight replied at 5:44PM!! With the exact information
I needed to order a replacement. Do not be shy about doing business with the company - they are the real deal!

17 de octubre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb Customer Service

I broke the clamp/link assembly on my press, but was unaware of the name of it. I then sent an email expecting to be waiting a few days for a reply, because it was a Friday & it's Christmas time, but I was contacted within a few minutes of sending the email. Aaron was super polite & very attentive to my concerns. I sent pictures of what the issue & he showed me what I needed. I didnt realize until the end of our email correspondence that I was in in fact talking to the vice president of the Company. That made me feel even more valued as a customer. I truly appreciated it. Thanks A Million Aaron

20 de diciembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

One of the best companies I have ever dealt with.

In my 40 years in business, I have rarely seen a company with such a deep commitment to customer satisfaction and to the highest quality production standards. They stand behind their product with a helpful and knowledgeable staff and a management that makes every effort to make sure the customer is well served.
I strongly recommend the George Knight Company.

Ken Kantro, President
Lovell Designs, Inc.

4 de diciembre de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Review of DK-20 Pop up press

I have owned mine for 10 years. No issues but I have replaced shocks and some boards but that took only a few minutes and the staff over at geo help out like no other. The plate works awesome after 10 years and I press 300 to 500 Tees a day.

2 de diciembre de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Support for Geo Knight

We are glad that we bought the Geo Knight. A dependable and high quality heat press is a center piece for our business. When we had a connector issue with our Geo Knight model we had to fall back on a cheaper back-up which gave us the reminder on the difference. They overnighted us the repair parts and we were back up and running in just 2 days.

8 de septiembre de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

The absolute best in the industry!

We will ONLY buy Geo Knight heat presses. Their machines are built to last a lifetime and their customer service is OUTSTANDING. If you're looking to purchase from a company that will be there to support you, Geo Knight is the company to purchase from. We currently operate 3 of their heat presses. Their equipment is reliable and so is their support. When we were 'new' to the industry they were there to answer ALL (and believe me there were many) of our questions. We know hands down we can trust their expert opinion and their equipment. An honest to goodness company that stands behind their amazing product line. Geo Knight Co. has a customer for life!

11 de agosto de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Keep it Rock'in Aaron !

HEAT PRESS MEDIA LTD 'since 1980 has imported into NZ over 600 heat presses from 4 leading manufacturers : USA : Hix Insta & Geo Knight & Europe's Sefa . We sell , rent & maintain Geo Knight , Hix , Insta & Sefa heat presses .

Geo knight presses are long lasting , sturdy , versatile and easy to repair .

If our customers first press is a Geo Knight then their second , third press is highly likely to also be a Geo . New Zealand's best selling models are the Geo Knights " 12 in 1 " model the DC 16 manual and the DC 16 AP air heat press.

Geo's website with prices , video , features , accessories , operation manuals , specifications , priced spare part list & easy to follow repair instructions is an amazing effective " communicator" and our best salesperson.

We connect customers to GEO website to answer their questions & build their confidence . The best solution for heat pressing vinyl computer cut transfers , colour laser transfers , screen printing ink curing , DTG hover & contact ink setting and sublimation transfers is effectively ' sold ' by their website comprehensive presentation.

We regard Aaron Knight as the worlds foremost heat press expert ....last week ( March 2016 ) we asked Aaron what is that white fibrous pads that come with each DC 16 were for ...Aaron's answer :

" This relates to,a sublimation printing process of ceramics .
Because this fibrous pad is heat resistant it could be used to build up an area so it's not flat on the bottom pad eg a pocket area so the side areas / seams are beneath the the pocket area that is being heat pressed."






.

6 de abril de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Products, Great Service, Great Warranties, Great People behind the Name

As the Sole Distributor for the Caribbean Region, we are proud to be affiliated with a great and trustworthy company like Geo Knight. Our customers are very satisfied with the quality of the machines and the service and warranties given and the speed in warranty reaction time, not that it happens often.

31 de marzo de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer Service - Sublimation Product Knowledge

We received prompt, professional and courteous response to our inquiry.
Complete information was provided via email with multiple solution options. We were able to address our issues and effect an immediate remedy. We were back into production within 30 minutes. Initially, we inquired with one of our sublimation suppliers but they were unable to help beyond what we already tried. Geo Knight was able to pinpoint the issue right away and offer a fix just as quickly.

30 de marzo de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality Products and Great Customer Service

I would recommend you do business with heatpress.com (George Knight Company). They make great Heat Press Machines and their customer service is fantastic. They are knowledgeable, friendly and accommodating. I thing you'll have a great experience because they know what they're doing and know how to treat customers well.

30 de marzo de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

GEO Knight stands behind their product! They are always willing to assist with documentation to get their heat presses up and running again should there ever be an issue with them. They have also communicated directly with our customers to help them when they are having trouble. I have never had a time when GEO Knight has not been able to correct or fix an issue that any of our customers or even ourselves were having. GEO Knight provides very detailed instruction as to what the problem is and why it is happening. The best part... they then provide the information to correct the issue. GEO Knight heat-presses are the best in the industry! I would only recommend you purchase one of theirs vs. any others on the market.

29 de marzo de 2016
Opinión espontánea

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