First of all the alexandrite stones are absolutely beautiful. Second. I was having difficulty getting the earings on because of the small fasteners ( clumsy fingers ). I wrote to the company,... Ver más
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Consulta las opiniones de los clientes
Top notch customer service, Mata reached out personally to help solve my issue. She seems to genuinely care about her business and customer feedback. I ordered the titanium, flat back hearts.... Ver más
They don’t publish negative reviews. I brought a pair of flat back earrings. The stem was too long. The earrings hung oddly and rotated down with gravity. Despite reviewing them on the website and via... Ver más
La empresa ha respondido
The jewelry I purchased from Heiracle was beautiful. It came promptly and in sterile bags, which I deeply appreciated. It's clear that a lot of time and care go into their products. Their customer ser... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Heiracle is a jewelry brand built around one belief: jewelry should stay with you. Our name is inspired by “heirloom” and “miracle” — two words that reflect our hope to create pieces that feel meaningful, lasting, and personal. We design jewelry for everyday wear, but also for the stories, memories, and moments that stay with you over time. We understand that no product or brand is perfect in every situation. Jewelry is delicate, personal, and worn in real life, so questions, wear, or small issues may happen. What matters to us is how we respond. At Heiracle, we take every customer concern seriously and do our best to solve problems with honesty, patience, and care. That is why every Heiracle piece comes with lifetime service. From replacement parts and product care guidance to wearing support and after-sales help, we want customers to feel supported long after their order arrives. We do not see each purchase as a one-time meeting. We hope to build a long-term relationship with every customer and become a jewelry brand you can return to, rely on, and trust. Heiracle means jewelry that stays with you — and service that stays with you too.
Información de contacto
4,5
Excelente
24 opiniones
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Respuesta de Heiracle
Thank you so much for taking the time to share this!
The order was correctly quick delivered…
The order was correctly quick delivered and the earrings are beautiful. Love them.🥰
18 de diciembre de 2025
Respuesta de Heiracle
Thank you so much for sharing this with us — I’m really happy to hear that your order arrived quickly and that you love the earrings. That honestly made my day.
If you ever run into any questions or need help down the road, please feel free to reach out anytime. I’m really looking forward to the next time our stories cross again. 💛
Great product quality and fantastic…
Great product quality and fantastic customer service. The earrings are unique and beautiful. Bought another pair as a gift. Love that it is a small business that is supporting the local artisans and their jewelry is just beautiful.
1 de diciembre de 2025
Respuesta de Heiracle
Thank you for your generous words and for taking the time to share your experience with us.
To be able to serve you is truly our honor. Gratitude has been at the heart of our journey since the very first day this business was created. Your patience, kindness, and willingness to share mean more to us than you may realize — they give us the confidence and courage to continue crafting, creating, and telling the stories behind each piece we make.
We are deeply grateful for your support of small artisans and thoughtful craftsmanship. It is customers like you who remind us why this work matters.
We look forward to meeting you again, in another moment, through another story. 💛
— Heiracle Team
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