Best cleaning service experience we've had. They made it easy to book, set up and explain everything. The cleaner showed up exactly on time and did a really great job cleaning our house. We were so ha... Ver más
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Consulta las opiniones de los clientes
We've been booking biweekly with Hellamaid for about 3 months now and Sara is incredible. She remembers the little things, like that I prefer the kids toys arranged on the shelf instead of in the bin,... Ver más
La empresa ha respondido
Had a small miss on a deep clean, the inside of the fridge wasn't done how we expected. Reached out to Jeffrey in customer service and they sent someone back within two days, no fuss. Thats kind of fo... Ver más
La empresa ha respondido
Booked Hellamaid 3 weeks in advance to do a move-out cleaning. They contacted me 1.5 days before my scheduled appointment to tell me they had rescheduled my appointment for the following month becaus... Ver más
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Información sobre la empresa
Escrito por la empresa
Hellamaid is a top-rated house cleaning service in Canada, committed to making your home sparkle with convenience and peace of mind. With our easy online booking system and transparent, instant pricing, scheduling a cleaning has never been simpler. Our team of professional cleaners is friendly, fully insured, bonded, and undergoes thorough police background checks for your safety and comfort. Whether you need a one-time clean, regular upkeep, or a specialized service, Hellamaid is here to deliver quality you can trust. Experience the difference of a reliable, customer-focused cleaning service tailored to your needs.
Información de contacto
120 Ottawa Street N, Unit 213, N2H 3K5, Kitchener, Canadá
- 1-888-477-6243
- weclean@hellamaid.com
- hellamaid.com
4,3
Excelente
57 opiniones
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Very disappointing experience with Hellamaid
Very disappointed with my experience.
I booked a 3.5-hour cleaning service for $215 expecting a thorough job. Instead, only about 2.5 bathrooms along with the foyer, kitchen, and laundry room (roughly under 500 sq ft) were cleaned, and even those areas were not cleaned properly.
Several basic tasks were missed. The kitchen backsplash and cupboards were not cleaned, the laundry room sink was left dirty, and the main floor living and family room floors were not vacuumed or mopped. The kitchen centre island, TV stand, and tables were also not wiped. In one of the bathrooms there was still visible grime and mold left in the floor tile grout after the cleaning.
The company advertises a 100% satisfaction guarantee and advertise to ensure that they re-clean. When I raised these issues, they declined to return for a re-clean and instead offered a $60 refund on a $215 service, which I do not feel fairly reflects the quality of the work.
I chose this company because of their advertised guarantee and strong reviews, so this was disappointing. I hope the company improves how situations like this are handled.
4 de marzo de 2026
Opinión espontánea
Respuesta de Hellamaid
Hello Devi,
Thank you for taking the time to share your experience, we are truly sorry to hear it fell short of what you expected, and what we expect of ourselves.
What you've described is not the standard of service we hold our teams to. Missing basic tasks like vacuuming, wiping surfaces, and leaving visible grime in grout is unacceptable, and I understand your frustration.
Regarding the resolution you were offered, you're right that a $60 refund on a $215 service doesn't reflect the gap between what was promised and what was delivered. I'd like to personally look into this and make it right.
Could you reach out to us directly at 647-499-6243 so we can review the details of your booking? We want to ensure we address this properly.
Thank you again for holding us accountable, feedback like this helps us improve.
Hellamaid Management
Wonderful experience for our parents’ home.
My partner and I contacted Hellamaid to clean my father’s residence in Toronto (Etobicoke area), and the whole experience was fantastic. Aisha and Camille were gentle, thorough, and extremely respectful of my dad. The home felt fresh and well cared for. Definitely recommend to anyone looking to take care of their older parents.
6 de diciembre de 2025
Opinión espontánea
Respuesta de Hellamaid
Hi George, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
Be Aware
The issue has already been resolved by Hellamaid in the form of a full refund, but I feel it's important for other potential customers to be aware.
We paid a stupid amount to have our house cleaned before a move. The results were pitiful at best. The company offered a partial refund or a re-"clean". We asked for a partial refund.
And then we asked again a week later.
And then again a week later.
And then we posted a negative review and the company suddenly replied to our emails offering a *full* refund if we removed that review.
So we are finally back where we started after (what felt like) months of back and forth with this company as they 1. didn't provide the service they promised and then 2. continually tried to avoid taking responsibility for that.
Anyway, as I said I just feel like it's important for others to be informed because people have a lot more important things to do than deal with this kind of BS.
26 de octubre de 2025
Opinión espontánea
Respuesta de Hellamaid
Hello,
Thank you for sharing your feedback. We take concerns like this seriously.
After reviewing our system, we cannot locate a booking that matches the name and situation described in your review.
Our records do show that when a concern is reported, we proactively offer either a re-clean or a refund and resolve matters quickly, which in this case shows a full refund was issued.
We would genuinely like to investigate this further. Please contact us directly so we can look into this properly:
📧 info@hellamaid.com
📞 1-888-477-6243
Please include your booking name, address, or invoice number so we can assist you.
We stand by our work and our fairness, and we’re always open to resolving real issues professionally and transparently.
Hellamaid Support Team
Such a relief to come home to clean.
We booked Hellamaid in Toronto for a standard clean before a busy work week. Walking into a fresh, tidy home felt amazing. Hannah and Lisa were polite, efficient, and didn’t miss the small details. Would definitely recommend.
4 de noviembre de 2025
Opinión espontánea
Respuesta de Hellamaid
Thank you for your kind review Judith! We’re so happy to hear you were happy with our cleaning service in Toronto. Our professional cleaning team always aims to make homes feel fresh and stress free. We look forward to helping you again soon! - Hellamaid 💛
Great experience working with this…
Great experience working with this company, cleaners Sarah and Melinda were friendly and detailed, they were also accommodating with my open birds, highly recommend hellamaid to anyone looking to save time and keep their home staying clean, KM.
24 de enero de 2025
Opinión espontánea
Respuesta de Hellamaid
Hi Kam, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
What a relief!
As a mom of 3, I really needed some help with the big deep cleaning stuff in my house. Hellamaid was able to book me in quickly and send a team over within a few days. The girls were lovely and did a fantastic job! We will definitely be booking again!
8 de noviembre de 2024
Opinión espontánea
Respuesta de Hellamaid
Thank you for your amazing review, Hannah! We’re so glad we could help with the deep cleaning and make things a little easier for you as a busy mom of three.
It’s wonderful to hear that our team was not only quick to schedule but also did a fantastic job. We’re thrilled that you found the service helpful, and we can’t wait to clean for you again soon. Thank you for trusting Hellamaid! 💛 - Hellamaid
Great cleaning service
Great cleaning service; the two cleaners were punctual and paid close attention to detail. We originally booked a one time deep clean but now we have signed up for a monthly service!
31 de octubre de 2024
Opinión espontánea
Respuesta de Hellamaid
Thank you so much for your kind review, Lorna! We’re thrilled to hear that our cleaners were punctual and paid close attention to detail during your deep clean.
It’s wonderful to know that you enjoyed the service so much that you’ve decided to sign up for monthly cleanings. We’re excited to keep providing you with a fresh, spotless space every month. Thank you for choosing Hellamaid, and we look forward to serving you again soon! 💛 - Hellamaid
Not very professional
I originally got them to clean our house. It was 2 cleaners for 4 hours. they left after 2 hours. terrible job. I got a partial refund.
I then booked them for a cleaning on October 8 for November 22 to start between 11-12 o'clock.
I was told they would send their best cleaners and I was offered a discount.
Two days I was informed without my consent the time was changed to 2-3 o'clock.
Not very professional. I cancelled the cleaning and never heard from them even thou I send a email complain .
18 de noviembre de 2024
Opinión espontánea
Respuesta de Hellamaid
Hello Gordon, we’re very sorry to hear about your experience and deeply regret that we did not meet your expectations. Providing professional and reliable service is extremely important to us, and it’s clear we fell short in this instance.
After receiving your concerns, we made multiple attempts to reach out, including leaving a voicemail and sending an email to address the issue and make things right. Unfortunately, we didn’t hear back from you.
We’d still love the opportunity to resolve this and ensure your concerns are addressed. Please feel free to contact us directly at 226-770-3200 or weclean@hellamaid.com, and we’ll do everything we can to make this right.
Thank you for your feedback, and we hope to hear from you soon.
Promised 3 cleaners for 4 bours
Promised 3 cleaners for 4 bours
2 showed up .
One cleaner left right after coming.
The one lone cleaner stayed for 6 hours.
The cleaning was not satisfactory.
I payed extra for a extra duty cleaning.
The floor needed vacuuming after they left.
The kitchen countertopnhad stains as did the fridge door.
The cupboards doors were left dirty and stained.
The baseboards and doors were also left dirty.
The whole job was unprofessional and way overpriced forcwhat was done.
I do not recommend this service as it does not come close to delivering their promised service.
21 de octubre de 2024
Opinión espontánea
Respuesta de Hellamaid
Hi Michael,
Thank you for sharing your feedback, and we’re very sorry to hear about your experience. We have been in correspondence with Ashley and took steps to address the situation. We provided a 50% reimbursement and issued a $150 gift voucher for future services as part of our commitment to making this right.
Our goal is to always deliver professional, reliable service, and we regret that we didn’t meet those expectations on this occasion. Your comments have been shared with our team as a learning experience to improve our standards and ensure we deliver the quality we promise.
If you or Ashley have any further questions or concerns, please feel free to reach out. We're here to help and hope to have the chance to regain your trust in the future.
Warm regards,
The Hellamaid Team
1-888-477-6243
info@hellamaid.com
Impressive
Highly impressed with Hellamaid! The team was professional, thorough, and left my home spotless. From booking to completion, the process was seamless and efficient. The cleaners paid attention to every detail and used high-quality products. It’s clear they take pride in their work. I would definitely recommend Hellamaid to anyone looking for reliable and top-notch cleaning services!
31 de julio de 2024
Opinión espontánea
Respuesta de Hellamaid
Hi Sarim, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
Jennifer did a wonderful job cleaning…
Jennifer did a wonderful job cleaning our upstairs bathroom. I highly recommend Jennifer as well as Hellamaid for helping clean our home. I started as a one time client, and I recently moved to monthly. You can expect wonderful things from this company, they're on to something <3
1 de abril de 2024
Opinión espontánea
Respuesta de Hellamaid
Hi Jody, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
Excellent cleaning service backed by a…
Excellent cleaning service backed by a wonderful management team. Thank you Hellamaid!
27 de marzo de 2023
Opinión espontánea
Respuesta de Hellamaid
Hi Jake, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
Enjoyed the online booking, loved our cleaners!
I hired Hellamaid to clean our bungalow in St.Catharines this week. Jasmine and Sandra did an excellent job cleaning the bathroom and kitchen floors. I also love the shine on our granite kitchen countertop! Thank you Hellamaid for a lovely service. I enjoyed the cleaning as much as I enjoyed the online booking experience on your website.
Much love, and happy holidays to you and your loved ones,
- Shirley Burton
21 de diciembre de 2021
Opinión espontánea
Respuesta de Hellamaid
Hi Shirley, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
I hired Hellamaid to clean my home in…
I hired Hellamaid to clean my home in St.Catharines. Cleaners were Ligia and Erika and were were very polite and thorough. Online booking was also very easy. Recommended the service to my friends
15 de septiembre de 2021
Opinión espontánea
Respuesta de Hellamaid
Hi Jasdeep, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
I had a great experience
I had a great experience. My house went from dingy to sparkling in just three hours. Jennifer and Katie were respectful, efficient and I felt very comfortable with them in my home. I would highly recommend this service to others.
14 de abril de 2021
Opinión espontánea
Respuesta de Hellamaid
Hi Luisa, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
Excellent company
7 de mayo de 2020
Respuesta de Hellamaid
Hi Yolanda, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
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