hellodoc.com.au Opiniones 

Been happy with the service. Prompt appointments, I only waited around a week for my first appointment.

Dr Khan has been very helpful and provided written information regarding medication and diagnosis.

The service has a fast turnaround and good responsiveness and Dr Kashif Khan is professional, and able to help me with my condition and treat me effectively.

Overall, I had a good experience. The ordering process was simple, and everything arrived as described. Delivery took a little longer than I expected, but the quality of the product made up for the wait. I'd be happy to shop here again, though faster shipping would make the experience even better.

Dr Muhammad Kashif Khan Has done a great job helping through this journey. HelloDoc has always been timely in their responses and very helpful when you need to ask question. Being a Telehealth service is very useful for someone who is rural. Very happy with the service.

I appreciated the regular communication regarding my appointment and paperwork. The email and phone calls were being answered, and I knew what the next step would be.

My psychiatrist was lovely, no issues there and was able to help with my treatment. Thankfully my case was straightforward because the admin sent me the wrong appointment time twice. I had moved states, and despite updating this with them they continued to send me the wrong times. Meaning I spent approx $1500 on appointments and saw the doctor for about 15 minutes out of those 2 appointments.

The cost is very high and I received lots of communications about paying them. I also had an unexpected follow up appointment with a very high cost that was not communicated at the beginning of the process. It feels like they are squeezing as much money out of patients as possible. They also charged me an additional $40 to send a single letter to my new GP.

I was able to book in quickly which was a plus, but if I was to do this process again I would go elsewhere. I am grateful to have reveived the help I needed, but if my case was more complex it would have been devastating to spend all this money and miss out on appropriate care due to the administrative errors.

After submitting the referral, I didn't hear back and was concerned. When I was called on Monday, I realized it might have been late due to the weekend, and the next steps went smoothly. It gave me confidence that I didn't waste my money.

Where to start….
Dr Khan; Doesn’t know the meaning of “illicit”. And will double down when you prove him wrong! (He claims that road rules are the only laws that exist)
Yes I have a prescription for low dose cannabis. I have a workplace injury you didn’t want to hear about. “You might become the Bondi junction stabber”

Admin; you HAVE to book on the phone. The backwards “neurodivergent” supporting company doesn’t even relate to their target audience.
Don’t try call for anything else, they will fob you off.

Essentially you’ve got bargain basement clinicians and support teams cashing in on quick Telehealth sessions doing the bare minimum.

$930 for 15mins is… wow, are you actually diagnosing here or checking boxes and dismissing?

As a uni student, I was struggling with concentration, procrastination, and keeping up with coursework, which was starting to affect both my grades and confidence. The administration team was helpful and communicated clearly throughout the referral and booking process. When I finally had my appointment, the psychiatrist was patient, understanding, and genuinely listened. I left feeling much more hopeful about managing my ADHD and moving forward with my studies.

Super disappointing to search “is Hello doc a scam” and find so many people with the exact same negative experience. Everything is set up so that you have to book another appointment and each appointment is exorbitantly expensive. Please save yourself a lot of money and time and don’t go through Hellodoc.

Straight of the bat, hands down the worst of the worst. If you have read the other negatives reviews they are spot on. Especially the ones on reddit. Both admin and the psychiatrist dont give a god dam about you. Zero sympathy at all and very robotic. 2nd session of adhd diagnostic assessment, the psychiatrist rejected my answers after answer truthfully for my wife and asked to do a rescedhule some anotjer family member and pay another 900 plus fee for a lousy 10-15 session. Seriously? Pure scam. Do not go with Hellodoc and if you desperate to look into a psychiatrist i beg you to look at somewhere else. Admin dont give dam and worst part, he told me to hurry up to confirm answers or booking times. No customer/patient
rep says that to customers/patients. So rude and felt like being put down. As a medical/health industry they failed the most important qualification to patients. A good heart which they clearly dont have. Just dollars and time that they care about not you.

No reminders or billing notices were received until less than 48 hours before the appointment - and were not seen as the patient was hospitalised. The only notifications that did come through were abrupt and aggressive, demanding payment within 30 minutes. This is not only unreasonable but deeply inappropriate, especially when dealing with psychiatric patients. Such tactics resemble scam behavior more than professional medical administration and are unacceptable from a mental health provider.

I made a booking to have a consultation for a referral which they said they could do. However in the consultation the doctor said she couldn’t do it. They are just ripping off our government.

Do not use HelloDoc!
Cut throat billing procedures, lack of communication, unhelpful admin. We have literally spent THOUSANDS of dollars having a diagnosis and follow up appointments before the Psychiatrist would pass on medication rights to the GP. Will only correspond to one phone number/email but then if the bill is not paid before the appointment then it is ok for them to contact next of Kin to get the money. Extremely frustrating and expensive experience overall and would not recommend.

I would rate the service 0 stars if I could. The admin team are rude and caused more anxiety with each phone call. The pricing is ridiculous and they are very unwilling to disclose pricing until you book an appt. I made the initial appt after spending months trying to get an appt elsewhere. I asked the price, it was for an adhd assessment for my teenager. They told me it was $950 for the assessment and that I had to pay $200 to book the appt. I thought this was very reasonable so I did it. However, we then needed a second follow up appt and I was charged another $950 which when I questioned as it was just a 20min follow up I was spoken do very rudely and abruptly. However, we'd already started the process so I went ahead. We then had to have a medication review after 6 weeks, again just a 20 min appt. I was again charged $750 for this and was spoken to very rudely when I questioned the price of a 20min appt. The admin I spoke to over the phone at every point were rude and dismissive. I will not be using them again. I had to wait for a good month each time to even receive my Medicare rebate and had to chase them every step of the way to get it through.
If they were honest with me at the beginning when asking for the price of an ADHD assessment fair enough, but the fact that they would not disclose prices until I really had no choice is dodgy at best. Also considering it is for mental health treatment, surely the admin staff dealing with people over the phone should not be making people feel even more anxious than they are to begin with.

After reading some of the reviews I was sceptical but genuinely did not have a single problem with the service. Wait time for initial appointment was three days. They require two appointments before diagnosing and looking at prescribing inappropriate. The total cost after Medicare rebate is about $1000 those who are having issues it appeared. They just didn’t complete the paperwork that was requested and have it sent through. My GP was great in making sure all the blood tests and pathology requests were completed but would definitely recommend this service if you’re needing a diagnosis quickly.
I also know there’s lot of hesitations on here about positive reviews being bots. I’m a genuine person that was struggling with ADHD. Not sure if you can reply to these reviews and I’ll help you with any questions if you may have them.

I started off with a positive experience being diagnosed with ADHD with HelloDoc.
My treatment began and then I had to swap psychiatrists as they said my diagnosing Dr was no longer available (she is still listed on their website.)
I went for a routine yearly consult as in Qld GP's will only write a script for 6 months, relying on a script from the psychiatrist to cover the next 6 months, meaning they require me to see the psychiatrist once per year.
My initial diagnosis described my life-long self medication with cannabis (I'm in my 40's), and the diagnosing Dr felt it appropriate to prescribe me Ritalin.
Treatment helped me greatly, and I reduced my cannabis use dramatically.
Prior to my most recent appointment, my Ritalin script had expired so I could not access my final 2 repeats. I was without treatment for a number of weeks leading up to my appointment, and in this time I got a new cannabis prescription, very similar to the one I had when first diagnosed and placed on Ritalin for treatment.
Straight away at my recent appointment, the Dr started berating me about psychosis risk. The Dr did not allow me to talk to explain the cannabis prescription, nor did he attempt to ask any questions about my use, history, or psychosis risk.
He denied me treatment, costing me $900 for the lecture, with zero attempt to talk to me or understand my situation. He wrote a letter to my GP saying he will not prescribe me Ritalin while I have a cannabis prescription. I complied with his request, cancelling my cannabis prescription and sending HelloDoc the cancellation confirmation.
When I requested to see a different psychiatrist to get my treatment back on track I was terminated from their service with no further explanation.
Since then I have attempted multiple times to have HelloDoc release my original diagnosis report. They replied to say it was sent to my GP in March 2024. I explained I was not able to see that GP currently, and again requested my report as is my right.
HelloDoc ignored my request. I followed up with a phone call. They asked me to send an email. I pointed them towards the multiple emails I had already sent, and they said they would reply soon. They have not replied and appear to be ignoring my request again.
For a service that is supposed to be helping people, they have caused me substancial stress, anxiety and mental anguish, and have led me to be unmedicated for a number of months now, putting further stress on myself and my family, both personally and professionally at work.
I am still currently unmedicated and have received no support from them.
Hopefully the new laws in QLD mean I get better treatment from a specialist GP in the near future.

Warning: Avoid this service - deceptive and exploitative practices!
Excessive fees: Misrepresentation: Lack of transparency: Unethical practice: Unfair outcome:

Do not use this service, they are completely fraudulent. First consultation $725 and the second consultation over $1000. They misled me into the appointment. The initial conversation with the booking person was completely misleading. I explained in three separate interactions what I was requiring and never was I told that was not an option. I explained the cost was more than I had paid previously and the person convinced me that it was a standardized fee. I have never received telehealth psychiatry before; therefore, I was unaware. but I was very clear with the purpose for the appointment, and I should have received appropriate feedback regarding what to expect at the initial appointment. Basically, they had taken $725 from my bank account before the consultation, at the consultation the "psychiatrist", Dr Ramesh Atikum said I needed to have a blood test and urine analysis before they could prescribe. I had been diagnosed previously by my face-to-face psychiatrist (who unfortunately passed away). If I needed to provide a blood test and urine analysis this should have been discussed before the first consultation. Paying $725 to be told to go away and make a second appointment which will cost over $1000. Is without any question FRAUDULENT.

I reached out to Hellodoc via email to ask about getting an autism diagnosis. I specified I was an adult. They told me it was possible so I asked by GP for a referral. Instantly, they sent me an email, made 2 attempt to call me that same say and sent 2 texts. The second text was a veiled threat: "we'll close your file if you don't contact us to book." Booking is only possible via phone call.
I felt so hounded and it gave me such anxiety. I sent an email asking for a bit of time and explaining how difficult admin was for me and calls and how anxious I was and asking additional questions. Got "call us when you can". No apologies, no answer to any of my questions.
For a company that is supposed to cater to neurodivergent people, I'm baffled by the communication deficiency. I didn’t book with them because I wasn't at all comfortable it wasn't just a money grab.

The rudest customer service experience when trying to book in. I have a previous diagnosis and they still wouldn't check for me first that my psych would accept my case as is (and not need further assessment). When I brought up my concerns the man said "are you going to book this in or not?" No way am I paying $750 ($200 non-refundable upfront) for this to not work out for me, and the lack of reassurance for a fair process sounds like a scam too.