I would not recommend ordering from this seller. The dress I received looked nothing like the photos. The color was completely different from what was advertised, and even the sequins were not... Ver más
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Consulta las opiniones de los clientes
The website has supposed customers write-in reviews of clothing items they purchased along with pictures of themselves wearing it. The reviews are almost all 5* (average: 5.0 with 193 reviews for one... Ver más
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I ordered a sparkly bodycon dress from this website and upon its arrival, looked nothing at all like the photos. The material was cheap, the neckline was a disaster, and even the color was wrong. I pa... Ver más
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Ordered a dress for my sons wedding. Package was all ripped inside outer packaging, dress was rolled up, no tags attached, no dispatch note or invoice and dress did not look new. Originally requested... Ver más
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Información sobre la empresa
Escrito por la empresa
HELLYMOON is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Información de contacto
Estados Unidos
- service@hellymoon.com
- hellymoon.com
1,8
Malo
278 opiniones
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Do not buy from this company
Do not buy from this company! They will avoid giving refund if you pass their 7 day policy, even when tough circumstances means you haven't been able to try the dress within 7 days. I've lost £100 and quality is well below what I expected - WBHMUK2692
9 de abril de 2025
Opinión espontánea
Respuesta de Hellymoon
Dear Maria,
Thank you for reaching out to us regarding your recent experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to clarify that our return policy, which allows for a 7-day window for returns, has been designed to ensure that most customers have sufficient time to evaluate their purchases. We understand that unforeseen circumstances can arise, and we strive to accommodate our customers' needs as best as we can.
To assist you further, we kindly request that you provide your order number. Once we have this information, we will review your case and work towards a resolution.
Thank you for your understanding, and we look forward to assisting you.
Sincerely,
Hellymoon Customer Care Team
Not recommend at all
Not recommend at all , such a scam
Please be aware when you buy a goods you must cover return payment and "refund will exclude any applicable handling fee and restocking fee " !!!! And you won't be offered money back , they will offer you coupon.
Please think twice before any purchase .
25 de marzo de 2025
Opinión espontánea
Respuesta de Hellymoon
Hello Anna Grzys,
Thank you for taking the time to leave a review. I'm so sorry to hear of your disappointment regarding your recent return. We don't want you to be dissatisfied with your purchase, so one of our team members has reached out via email.
I truly hope this helps, however if there's anything further we can do to assist please don't hesitate to get in touch with us. We would be happy to help however we can, as we really want to regain your trust in us as a company.
Have a lovely day!
Hellymoon Customer Care Team
Don’t order if you need a dress soon
They don’t reply to emails, the product ships from China (that is not disclosed), poor communication on when a product will ship or arrive, and I wish I would have done more research before agreeing to order my daughters prom dress from some no-name website. It’s not like this was cheaper than going to a store, I paid $160 including shipping and that was after a discount code. I’ll update more once (if) we receive the dress.
24 de marzo de 2025
Opinión espontánea
Respuesta de Hellymoon
Dear Jacob V,
We regret any inconvenience or frustration that your experience has caused you.
We checked over the information with the name of Jacob V and unfortunately, there is no record in our system. Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again . Once we locate your order number through your name or email adress, we will promptly send you an email containing all the necessary details of your order. Your satisfaction is our priority, and we are committed to ensuring a smooth shopping experience for you.
Kind regards,
Hellymoon Customer Care Team
Ordered a dress tried emailing not…
Ordered a dress tried emailing not getting any response tried doing a chat on website they asked what the issue was never asked order or confirmation number but responded your order takes 48 hrs to process it’s been over a week dress is needed for prom. I’m thinking it’s a scam
9 de marzo de 2025
Opinión espontánea
Respuesta de Hellymoon
Dear Julie Valenti,
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us. Thank you again for bringing this to our attention, so that we can make improvements for the future.
Enjoy the rest of your day!
Hellymoon Customer Support Team
I'm getting worried this site is a scam
My prom is the beginning of April and I have not received any update on my dress even though I paid extra for shipping insurance and expedited shipping. My order number is WBHMUSSL7517. This website is definitely a scam and I just want my dress!
10 de marzo de 2025
Opinión espontánea
Respuesta de Hellymoon
Dear Zahriya Thomas,
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us. Thank you again for bringing this to our attention, so that we can make improvements for the future.
Enjoy the rest of your day!
Hellymoon Customer Support Team
Scammers. Do not buy from this company
This company is an absolute scam do not buy anything from here. The quality is poor and stinks of gone off fish. Sizing is completely inaccurate and it takes about a month to arrive. When I’ve tried to return my items for a refund I was offered 12 or 17 dollars refund when I paid 95 pound for the dress. When I queried this they then offered me 25 dollars or 100 dollar coupon code to buy with them again(why the he’ll would any customer want that after being unsatisfied with the current order) and this can only be issued if the product is returned to China or America and postage is paid by the customer! Awful customer service awful product. The business should be shut down. Do not give your money to these people.
10 de marzo de 2025
Opinión espontánea
Respuesta de Hellymoon
Dear Emily Jones,
Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear that you are not satisfied with our product. We will continually improve our product and service in the future. We have sent you an email, your attention and patience will be highly appreciated.
All responses will be used to further improve the quality of our service and products. Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Kind regards,
Hellymoon Customer Care Team
I have been trying to get in contact…
I have been trying to get in contact for an update on my order. My prom is beginning of April and I am worried my dress won’t come in!!
7 de marzo de 2025
Opinión espontánea
Respuesta de Hellymoon
Dear Customer,
We regret any inconvenience or frustration that your experience has caused you.
Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order. Once we locate your order number through your name or email dress, we will promptly send you an email containing all the necessary details of your order. Your satisfaction is our priority.
Kind regards,
Hellymoon Customer Care Team
I have been trying for days to get into…
I have been trying for days to get into contact with hellymoon, says live chat? But no link to anything. My order has been saying “placed” with no further updates for a month.. I have sent two emails and still no reply, anyone else have this problem? Worried I got scammed and I need this dress by the 22nd for my sisters quince..
4 de marzo de 2025
Opinión espontánea
Respuesta de Hellymoon
Dear Katya,
We sincerely apologize for the disappointment and inconvenience caused by by your order being overdue.
Timely and reliable delivery is a top priority for us, and we strive to ensure that orders reach our customers within the estimated timeframe. We regret that we fell short of meeting your expectations in this regard.
For your case, we have sent an email to help further about your issue, please kindly check it when you have a moment. Thank you for choosing our brand, and we hope to have the opportunity to serve you better in the future.
Kind Regards,
Hellymoon Customer Support Team
Zero response...until review submitted
My wife and I have been trying to cancel the order she placed on Friday immediately after ordering as she no longer needed as she found a dress locally that fit her needs. Our order WBHMUSSL7312 has not been canceled and not funds returned and we have had ZERO responses from Hellymoon. It also shows live chat is available on their site but there are no links to chat live with someone for assistance. We tried to cancel within an hour of ordering. Hellymoon, please cancel and make this right.
UPDATE 3/4- as of thie monring at 2:27 am, Hellymoon finally connected and provided the necessary refund. IT would be easier in the future if there was a means to update orders and or cancel via your website or a phone number to connect with customer service instead of via email which seems to have slow response time based on the number of reviews. I have updated to 2 stars based on this recent development.
27 de febrero de 2025
Opinión espontánea
Respuesta de Hellymoon
Dear Chris Dahl, we regret any inconvenience or frustration that your experience has caused you.
Regard to your recent complaint regarding the lack of response to your cancel request email. After investigating the matter, we discovered that our customer service team did indeed respond to your inquiry. However, it appears that you may not have received it.We sincerely apologize for any inconvenience this may have caused. We understand the importance of addressing your concerns promptly.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Hellymoon Customer Service Center
Do not buy on this site
Terrible customer service do not buy on this site, I bought a quinceanera dress almost a month I have sent them multiple emails to get a follow up of my order WBHMUSSL6447 but so far I have not gotten a response, they do not bother to answer your emails so I can not trust them, better make another purchase on a page that is here in the U.S. more reliable. I'll start to make my claim for fraud in my bank account because I fell into the hands of scammers.
20 de febrero de 2025
Opinión espontánea
Respuesta de Hellymoon
Dear Karen,
Thank you for your feedback to us regarding your recent experience. We sincerely apologize for the inconvenience you have encountered with your order.
Due to an exceptionally high volume of orders during this peak season, we regret to inform you that there has been a delay in the processing and delivery of your item. We understand how important this purchase is for you, and we are truly sorry for any frustration this may have caused.
In light of the circumstances, we have taken the necessary steps to cancel your order and initiate a full refund, the refund may take some time to reflect in your original payment method, typically 5-7 business days, but it actually depends on your bank's processing time.
We appreciate your understanding and patience during this time. Should you have any further questions or require assistance, please do not hesitate to reach out.
Thank you for your understanding.
Best regards,
Hellymoon Customer Care Team
Don’t buy from this company horrible…
Don’t buy from this company horrible service they don’t respond to your messages I ordered a dress from them till now I didn’t receive it. Trash service one start for your fraud company too much for you.You said you don’t have a record that’s the order number WBHMUSSL6680 I send too many emails to see a response from you. You guys don’t even bother to reply back. it keeps saying it’s preparing for tracking stop showing people that you guys respond if you do you would respond to ur customer service
17 de febrero de 2025
Opinión espontánea
Respuesta de Hellymoon
Dear Customer,
Thank you for your feedback to us. Please be assured that our standard response time for emails is within 24 hours, and we are fully committed to addressing any issues our customers may encounter.
To clarify, our delivery timeframe includes both the production time of the order and the logistics transportation time. Unfortunately, we are currently unable to locate your order number in our system. We kindly request that you provide your order number in your response so that we can assist you promptly.
Thank you for your understanding, and we look forward to resolving this matter for you.
Best regards,
Hellymoon Customer Care Team
Buyer beware
Buyer beware: I ordered a dress on December 14, 2024, and I still haven't received it. I contacted customer service and was informed that shipments are delayed due to weather conditions. I am now reaching out to my bank to file a fraud claim for a full refund.
2 de febrero de 2025
Opinión espontánea
Respuesta de Hellymoon
Dear Anna,
Thank you for your feedback to us. We sincerely apologize for the inconvenience you have experienced due to the delay in receiving your dress.
We would like to inform you that the delay is a result of unforeseen circumstances affecting USPS logistics, specifically related to adverse weather conditions and fire incidents in certain areas of the United States. Unfortunately, these factors are beyond our control, and we appreciate your understanding in this matter.
We have already provided a solution to your concern via email, and we encourage you to review that correspondence for further assistance. Our team is committed to resolving this issue to your satisfaction.
Thank you for your understanding.
Best regards,
Hellymoon Customer Care Team
Buyer beware
I'm definitely one of the ones to have a bad experience. I ordered a dress almost a month ago, and now my event is in a week and still no sign if the dress. It has been in transit for over a week with no update, except that it's in transit and thanks for waiting. I have emailed multiple times with no response. I will be disputing with my credit card company. Do not order from here.
5 de enero de 2025
Opinión espontánea
Respuesta de Hellymoon
Dear Camille,
Thank you for your feedback to us. We sincerely apologize for the inconvenience you have encountered with the delivery of your dress.
After investigating the matter with our logistics partner, we have been informed that your package was unfortunately lost during transit. To rectify this situation, we are pleased to offer you the option of a replacement dress or a full refund. We have already sent you an email outlining these options, and we encourage you to respond at your earliest convenience so we can assist you further.
We appreciate your understanding in this matter. We are committed to ensuring your satisfaction and look forward to resolving this issue promptly.
Best regards,
Hellymoon Customer Care Team
Good Company!!
Good Costumer Service!! Great Quality!! I ordered my Hoco Dress from here not knowing it wasn’t an american website. I got really scared at first but when the dress arrived it was great quality and looked exactly like the picture. The size didn’t fit, and i had no problem returning the dress and getting it in a different size!! I will be buying my prom dress from here!!
14 de noviembre de 2024
Opinión espontánea
Respuesta de Hellymoon
Dear Signe,
Thank you for your kind review of Hellymoon. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Hellymoon.com soon!
Best regards,
Hellymoon Customer Service Team
Strike 1, 2,, and 3!!!!!
First, I received an email saying there was a delay in the dresses. I contacted them asking for refund- since the dresses would not be delivered in time for the event. They said no.
Then after a couple of weeks when I finally received the order. I got the same dress in 2 sizes (1 of my usual size and 1 size up) as the website said easy returns. Neither dress fit- both we were too small.
Finally, I sent an email asking for a return. They responded to me saying they only take returns within 7 days of receiving items. Yes, I was over 7 days late, but geez thats a short time. Especially since you cannot ahip the order in a timely manner.
Prices are not great- got better deals at Dillards where I had to buy another dress due to their slow shipping. (Which they claim is quick- it is not!!!!- took almost a month to get items)
Buy elsewhere and save your time, money, and frustration!
22 de noviembre de 2024
Opinión espontánea
Respuesta de Hellymoon
Dear Heather,
Thank you very much for your comment! We sincerely appreciate your feedback and understand your concerns regarding the delivery time of your order. We kindly ask you to refer to the instructions on your purchase page, which indicate that the dress preparation time includes both the production and shipping time. Your dresses required 7-14 days for production and 6-10 working days for shipping.
We noted that you placed your order on September 21st, and we shipped it on September 29th, with the package being delivered to you on October 9th. We are pleased to inform you that we adhered to the delivery timeline. However, we regret to learn that you reached out to us regarding the return on November 23rd.
We are truly sorry to hear that the dress does not fit as expected. We understand that standard sizes may not always provide the same fit as custom sizes. We look forward to your understanding and cooperation. Thank you once again for your patience.
Hellymoon Customer Care Team
Horrible customer service
Horrible customer service. Sent multiple emails to return item with No Response!!
DO NOT Waste your money! Scam
19 de septiembre de 2024
Opinión espontánea
Respuesta de Hellymoon
Dear Customer,
We appreciate your willingness to share your recent experience with us. We sincerely apologize for any inconvenience you may have encountered.
We would like to clarify that our standard email response time is within 24 hours. If you have not received a response, it is possible that your email was sent to an incorrect address. Please ensure that you are using our official customer service email address: customercare@hellymoon.com. For your reference, you can find this information on our website at the following link: https://www.hellymoon.com/pages/contact-us.
Additionally, we have been unable to locate your order based on the information currently provided. If you wish to proceed with returning the product, we kindly ask that you contact us through the aforementioned email address and include your order number. This will enable us to assist you more effectively.
Thank you for your understanding, and we look forward to resolving this matter for you.
Best regards,
Hellymoon Customer Care Team
I ordered a suit which looked terrible…
I ordered a suit which looked terrible quality and also the sizes did not match up with the actual sizes of the garments. I would say it was all about 2 to 3 sizes smaller. I have sent several emails to both email addresses advertised without any response back. Do not buy from this retailer. Also when you try and return about 40% of the cost is shipping which you do not get back if you return. They always ask you to keep the item for a discounted price. I would highly recommend staying away from this retailer.
14 de octubre de 2024
Opinión espontánea
Respuesta de Hellymoon
Dear Customer,
Thank you for taking the time to share your feedback about your recent purchase. We take all customer concerns seriously and would like to address each point you've raised.
Our standard response time for all customer emails is within 24 hours. We've checked our records thoroughly and can confirm that we've been maintaining this service level.
Due to the unique styles and designs we offer, there may be slight variations in sizing across different products. This is because certain styles may be intended to have a more relaxed or fitted look, which can affect the overall fit of the garment. We have sent your feedback on the products to related departments.
Regarding Return Policy:
We would like to clarify our return policy:
- The 40% partial refund offer to keep the items is actually an additional option we provide to our customers, not a requirement
- This option is meant to give customers more flexibility in their choices
- Customers are always welcome to return items for a full refund of the product price (excluding shipping costs, as per our standard policy)
We can confirm that we have processed the refund for your returned package. The refund may take some time to reflect in your original payment method, typically 5-7 business days, but it actually depends on your bank's processing time.
We value your feedback and are committed to continuously improving our products and services. Based on your experience, we are reviewing our sizing information and quality control processes to better serve our customers.
If you have any additional concerns or questions, please don't hesitate to contact our customer service team directly at customercare@hellymoon.com.
Best regards,
Hellymoon Customer Service Team
Returned dress and they will not refund my money.
I followed all of the return procedures correctly. The dress has been mailed back and it has been over a month. I still do not have my refund and the company will not respond to any of my emails.
2 de septiembre de 2024
Opinión espontánea
Respuesta de Hellymoon
Dear Beth,
We are sorry for any inconvenience or frustration your experience has caused you.
We would like to update you on the status of your order. We processed the refund for your order on October 31. If you have not received your refund yet, we recommend that you contact your bank for further information on the status of your refund. Please note that it may take some time for your refund to reflect in your account, depending on your bank's processing time. If you require any additional assistance or have any questions regarding your refund, please feel free to contact us. We are here to help.
We are writing to express our sincerest apologies for our delay in responding to your email and any inconvenience this may have caused you. We sincerely apologize for any frustration or inconvenience this may have caused you. We are committed to improving our communication services to ensure a smoother shopping experience for all our customers. We are actively investigating the issues you raised. Please rest assured that we will take the necessary steps to resolve these issues and prevent similar incidents in the future.
We have sent you an email regarding your situation so that we can discuss it further with you and find a solution. Please check back at your convenience. We hope to hear from you soon!
Kindest Regards,
Hellymoon Customer Care Team
If I could give zero stars I would
If I could give zero stars I would. Never have I experienced such awful customer service. I bought my dress and paid for expedited shipping. The dress I got was similar but different from the one I ordered. I reached out immediately to the customer service department to initiate a return with no luck. I have sent 3 emails since then with zero communication to return this dress. I’ve never dealt with such a horrible company. I will be contacting my credit card company to begin a fraud investigation.
30 de septiembre de 2024
Opinión espontánea
Respuesta de Hellymoon
Dear Sarah,
We are sorry for the inconvenience, we checked your order and inbox. However, it may be due to technical reasons that we did not receive the email you sent. We are doing our best to investigate the cause. In your case, we are happy to assist you with the return.
We value customer feedback and strive to provide timely assistance. We are frustrated to learn that we missed your email and failed to resolve your issue in a timely manner. Please rest assured that we are taking immediate steps to correct the problem and ensure that it does not happen again in the future.
Please contact us at customercare@zapaka.com.
Looking forward to your reply.
Wish you a good day!
Best regards,
Hellymoon Customer Care Team
I ordered a dress for my daughter for…
I ordered a dress for my daughter for homecoming which did not fit her. They tried to negotiate with me instead of accepting a return; keep the dress and get a small percentage refunded. I requested a full refund, and after a while they obliged, on several conditions. I must return the dress at my own cost, send a picture of the package before sent, and provide them with the tracking number. They were great at communicating right up until it was time to provide me with a refund. They have not aknowledged any of my emails in over a month, and prior to me shipping the package they would respond in a matter of minutes. Very disappointing.
**update, response to company:
I sent you an email to the one I had previously been communicating with you until I sent my shipment with the information you requested. Since my username is my email, I’m not comfortable posting that on here. Here is the order number WBHMUSSL2306. If you need more Info please respond to the email I sent to customercare at hellymoon.com or customercare at zapaka.com (I saw this email offered to one of the other customers on here in my exact same situation) The tracking shows that it was received on September 28.
3 de septiembre de 2024
Opinión espontánea
Respuesta de Hellymoon
Dear Amber,
We are sorry that you are not satisfied with the size. Due to the unique styles and designs we offer, the sizes of different products may vary slightly. This is because some styles may be designed to create a looser or more fitted look, which will affect the overall fit of the garment. We have sent your feedback on the product to the relevant department. Most of the dresses listed on Hellymoon are designed and photographed by us. What you see is what you will get. We are very confident in the similarity of the dresses. The size of each dress is strictly checked twice and photographed for archive.
The second is the issue of refund. Considering that customers need to pay for shipping when returning the package, we will first negotiate with customers for a partial refund, but if the customer insists on returning the package, we will provide the address and then let the customer return the package. Since there is a shipping time in the middle of the return, we will refund after we receive the package and confirm that it is correct, so you may be delayed in refunding. Finally, we hope to understand your situation in detail and provide better help, but after checking your username, we cannot find your order number. Therefore, we hope that you can provide your order number and we will process it quickly. Looking forward to your reply.
Wish you a good day!
Best regards,
Hellymoon Customer Care Team
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