I recently purchased a Capsule-It maker. I inadvertently purchased an extra one when I ordered. I sent a customer contact query and my account was quickly refunded for the extra machine and the othe... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I had a problem when I placed my order and customer service responded and fixed it WITHIN 3 MINUTES of me sending my request for assistance!! Talk about quality customer service!! As a first time sh... Ver más
I was having a little difficulty assembly my capsules. I emailed customer service and Kristine responded the same day. She gave me some tips on assembling and it worked! I was successful in making... Ver más
I was looking for a capsule filler for bulk supplements. I found HerbAffairs, Capsule-It, and decided to give it a try. They shipped quickly, it arrived shortly after purchase. Well constructed and c... Ver más
Información sobre la empresa
Escrito por la empresa
At Herb Affair, we believe that the best supplements start with the best ingredients. That’s why we provide premium, organic herbs, empty capsules, and capsule-filling machines—so you can create your own supplements with complete control and confidence. Our herbs are USDA Organic Certified, non-GMO, and third-party tested to ensure purity, potency, and safety. We carefully source from ethical suppliers who prioritize sustainability and quality, so you get only the cleanest, most effective botanicals. We’re more than just a store—we’re a community of DIY wellness enthusiasts who value transparency and trust. Whether you’re looking to fill your own capsules, craft herbal remedies, or take charge of your health naturally, we’re here to make it simple, affordable, and accessible. With fast shipping, top-notch customer service, and a 30-day satisfaction guarantee, we’re committed to providing an exceptional shopping experience. Thousands of customers trust Herb Affair to support their wellness journey—because what you put in your body matters. Visit us at HerbAffair.com and experience the difference!
Información de contacto
P.O.Box 2417, 60078-2417, Palatine, IL, Estados Unidos
- 1-866-445-9040
- help@herbaffair.com
- herbaffair.com
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Perfect handling.
I do not particularly like to leave comments but I was so impressed that I have to do it. By mistake I ordered a double amount and I could not find a telephone number to call. So, I emailed hoping for the best. To my pleasant surprise, the reply came fast, the order was corrected and credited. After that all steps were perfectly and timely communicated. An amazing experience. Thank you!
Quick reply and fix to my order
Quick reply and fix to my order, which I had mistakenly entered.
Amazing Customer service
Amazing, Great and Fast Customer service!
Thanks for changing my old shipping…
Thanks for changing my old shipping address to my new one with no hassles. Ordering was easy and the videos were very informative on how the capsule filler works. Mahalos from Hawaii.
I wish I had read all of the reviews…
I wish I had read all of the reviews before ordering. They fail to provide a tracking number and when you ask for one, you’ll get an automated message saying the order is “unfulfilled”. I then asked to cancel my order and was told they could not cancel it. Since so many folk are having the same trouble, I will be contacting the Ohio attorney generals office to file a complaint .

Respuesta de Herb Affair
Wonderful Customer Service
I purchased a few products twice and both times I received my order right away. Today I made a mistake and purchased a digital book twice and they answered me right away and refunded my mistake without any problem. So thankful.
I will be purchasing more items in the future.
Great customer service
Great customer service, cant wait to try the product!
Best Quality Caping Machines
They were very prompt with delivery no delays and arrived sooner than I expected. I was delighted with the merchandise I received. The capping machines are prcision made and makes a former very labor intensive job very manageable.
Very friendly and fast responses.
Herb Affair aims to serve its customers!
This Saturday morning I emailed Herb Affair right after ordering that I had forgotten to apply my discount code. Less than 10 minutes later I received an email that Herb Affair had fixed the problem and I'd receive a refund for the difference. Good evidence that Herb Affair aims to serve its customers! Thanks Herb Affair! - Brian
Failure encapsulated
Still waiting on order two weeks later... Had to reach out about delay as the only communications I received were more offers to buy stuff... That might or might not ship. Not impressed. Would not recommend. Follow up has been lackluster at best.
My interactions with Herb Affair…
My interactions with Herb Affair customer support could not have been better. They got my order shipped within hours, and promptly supported me to get a refund for a discount code I forgot to enter.
I can not wait to get my capsule filler, and feel great about continuing to purchase items from them! I spoke to a friend who works at a hydroponic store who uses his capsule machine from Herb Affair regularly, and he said it is the absolute best, after searching and trying many options.
Impressive product and outstanding service
I placed an order with Herb Affair and it arrived so quickly. Impressive! The organic herbs are fresh and the price is very fair for what you get. When there was a slight issue with the packaging, Kristine was quick to reply to my concern and handled my concerns very professionally. I'm so pleased to have found this company while browsing online and look forward to doing business with Herb Affair in the future!
The product is great
The product is great! Learning to use was a bit of a learning curve for me but I finally got it down pat! The company has also shown that they are very receptive to their customers with super fast shipping and quick responses to inquiries.
Great service
Great service! Got helped me out with my needs in a timely manner. Their product is great, my mom bought one and I loved it so I got my own.
Fantastic capsule machine!
The Capsule-It Machine works great! It sped up my supplement making process tremendously. I had 400 capsules made and everything cleaned up in about 1 hour. That was the first time using it too. I had to stop because I ran out of supplements. 10/10 would recommend.
Great customer service & products
Kristine was kind & quick to respond when I needed changes made to an order. They have the best prices for high quality products.
Great Company
What a pleasure it was (and is, as I will be conducting all my business here) to deal with this company. They are professional, courteous and a class act throughout.
Their customer service is great. They answer all your questions with valid answers, not stock boilerplate excuses. Their products are fresh and TOP quality. We need more companies like this in the US.
Great company
Great company. I’ve been using this product for about 3 months now. This makes it so easy..
Thank you for an awesome product.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







