herbcastle.co Opiniones 

112
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

the website seem s to have forgotten my login info so i stopped using it, also the product is inconsistent, my friend ordered a few different kinds back in spring that were all the exact samestuff, gr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Good products and excellent customer service! We've ordered a variety of product from them - flower, prerolls, gummies, shrooms and hash. The only time we were unhappy with our hash (which we order q... Ver más

Valorada con 5 estrellas sobre 5

Thanks so much, Herb Castle folks, for being so professional, helpful and kind! Your products are of great quality and all my interactions with you have been very positive so far. I highly reco... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My order was delivered to wrong location by Canada Post. This isn't the first time either. Both times the customer service I received was fantastic. This last time, I was even resent my order, plus a... Ver más

Información sobre la empresa

  1. Tienda de cannabis

Escrito por la empresa

Herbcastle- Buy Weed online - Best Mail Order Marijuana Herbcastle is your #1 source for Mail Order Marijuana in Canada. We provide around the clock customer service and highest quality cannabis. Free shipping on orders over $99.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

112 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

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(112)

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Valorada con 5 estrellas sobre 5

Always Happy 😊

Good products and excellent customer service! We've ordered a variety of product from them - flower, prerolls, gummies, shrooms and hash.
The only time we were unhappy with our hash (which we order quite regularly) they promptly sent us what we were looking for at no cost. A wonderful company 🙂

14 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have been purchasing weed for my…

I have been purchasing weed for my disabled son, from Herb Castle for what seems like forever. This Company has been absolutely amazing!! Their customer service has been awesome and the delivery has been usually received in 2 days or on occasions a weekend may intervene so I have received on the Monday. Kudos Herb Castle. You have my 5 Stars. Keep up the awesome service. Mary B.

29 de agosto de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good service

Good service, good quality, quick response, but waiting long time for the same order which is out of stock, hope to get it soon.

22 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you

I have had awesome customer and any problems I’ve had were handle very well I’ll buy herb here for ever. best online service I have ever received keep up the good work and a big whop whop. John

29 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 stars for this company

I had such a good experience ordering from this MOM I just had to write a review for them. Great company to deal with . I wish them nothing but success . Honest , hardworking & top quality products !

9 de febrero de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

Produit manquant

J'ai toujours été satisfaite avec mes commandes malgré le retard de la poste mais la semaine dernière j'ai reçu ma dernière commande mais malheureusement il manquait un produit et je tente de rejoindre quelqu'un mais le site n'est plus la!!

30 de enero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

It’s been almost 4weeks and I still…

It’s been almost 4weeks and I still have not received my items im thinking they just scam me because the items I ordered from 420culturedispensary.com has been delivered already.

24 de mayo de 2021
Opinión espontánea
Logotipo de herbcastle.co

Respuesta de herbcastle.co

Hello, nothing about this review is true to our business and it is clearly just an advertisement for another company as you have never ordered from us. The website you have referred to is located in the US and we only serve Canada. Please remove this review. Thanks!

Valorada con 5 estrellas sobre 5

These guys are great

These guys are great! Super fast shipping and great product! Highly recommend.

20 de mayo de 2021
Opinión espontánea
Logotipo de herbcastle.co

Respuesta de herbcastle.co

Thank you so much for the kind review, we really appreciate it!

Valorada con 5 estrellas sobre 5

Bon produit livraison dans les délais…

Bon produit livraison dans les délais facilité de paiement. Le chat toujours quelqu'un pour nous répondre. Merci

4 de mayo de 2021
Opinión espontánea
Logotipo de herbcastle.co

Respuesta de herbcastle.co

Salut Danielle, merci beaucoup pour votre avis! Nous sommes très heureux que vous appréciiez nos services. Nous apprécions vraiment votre entreprise et sommes impatients de vous servir à nouveau bientôt!

Valorada con 5 estrellas sobre 5

Always on time

Always on time. Always great quality. Thank you...as always!

19 de abril de 2021
Opinión espontánea
Logotipo de herbcastle.co

Respuesta de herbcastle.co

Thank you for the kind review, GG! We really appreciate your support :)

Valorada con 5 estrellas sobre 5

There company very good

There company very good sadly been low income and haven't been able to buy but when I did theyyy was gggooodddd yum

15 de abril de 2021
Opinión espontánea
Logotipo de herbcastle.co

Respuesta de herbcastle.co

We are very sorry to hear that! Thank you for the support, we greatly appreciate it. If we can help you with anything please don't hesitate to email us :) We hope to see you back in the future! Take care!

Valorada con 1 estrellas sobre 5

I have used these guys several times…

I have used these guys several times over the past 2 year. Sometimes they are good, but other times I seriously question their honesty. I had stopped using them for awhile because an order had taken 10 days to get here. This was prior to Christmas and Covid.
My last order was placed Monday Maarch 29th and was sent Xpresspost. There was no updates on Canada Post so after 3 days I messaged Herb Castle. Within an hour of the inquiry the item suddenly was scanned and showing delivery would be Thursday April 8th 10 days! Herb Castle claimed there was cobid issues at the post office and was causing the delay. When I looked at the Canada Post website there was no reported outbreaks since Feb in any facility. Customer service confirmed this.
So now I have questioned herb castle and want to know who's lying to me. Herb castle has done nothing to correct the issue and has not responded to the question of who's lying to me. To say the least the Customer service is terrible and clearly they have no care if they lose customers. Very angry and frustrated. Don't waste your money here unless you want to wait an unreasonable amount of time and not be kept informed. They were well aware of the issue as I was not the only one that has this problem with Monday's shipments. To me I feel they forgot to set up the pickup and didn't send it until multiple people complained.

***UPDATE*** Tuesday April 6th. Package still has not left BC and the 15% discount (which is the same as several of their discounts on their page) off my next order is a joke.
There is no way I will ever deal with Herb castle again and would never recommend them to anyone who isn't willing to wait 3 days let alone 10+! The Covid Canada Post excuses are getting old! Find a new shipper or continue to lose business. I for one will never go back.

2 de abril de 2021
Opinión espontánea
Logotipo de herbcastle.co

Respuesta de herbcastle.co

Hello Shanna,

I sincerely apologize for the delay on the delivery of your order. Neither us nor Canada Post is lying to you! I have provided proof of when we shipped your order as well as proof from Canada Post regarding their shipping delays. I am so sorry for the wait! We do everything we can to get the packages out as soon as possible, once they are turned over to Canada Post then we unfortunately can not control when it is delivered. As I mentioned, they are extremely busy with huge volumes of packages and following many restrictions due to Covid-19, further delaying the deliveries. I have been in continuous contact and am sorry to hear that you feel you have not been taken care of by our company. Customer service is extremely important to us and we do all that we can to assist our valued customers and provide the best experience possible. Unfortunately, we just can not control the delivery times. I am genuinely sorry for the delay and have emailed you again with compensation in hopes that will help. We sincerely appreciate your business and hope to continue to serve you!

I see that you have received your package. I genuinely apologize for the inconvenience caused.

Thank you,

HC Management

Valorada con 5 estrellas sobre 5

"Thank You HerbCastle"

I hesitated at first, but after receiving my first order, I was very happy ! : )
Very good service and very good products : ) Nice variety ; ) I can recommend.. : ) I will soon be making my third order : ) This is a great place to shop for our favorite little products ; ) And, Thank You HerbCastle !!

28 de enero de 2021
Opinión espontánea
Logotipo de herbcastle.co

Respuesta de herbcastle.co

Thank you so much for the positive feedback, Crystal! We are so glad that you are enjoying our products and services and really appreciate your kind words. We look forward to serving you again soon! :)

Valorada con 2 estrellas sobre 5

I ordered moon rocks and magic…

I ordered moon rocks and magic mushrooms. The moon rocks are good but I wasn’t very happy with the mushrooms. Idk if I received a bad batch or something but the magic mushrooms did almost nothing for me (high wise). I was quite disappointed.

18 de enero de 2021
Logotipo de herbcastle.co

Respuesta de herbcastle.co

Hello! Thank you for your feedback. I'm sorry to hear that the capsules didn't work well for you! Our manager has sent you an email to follow up on this issue. We appreciate your support :)

Valorada con 2 estrellas sobre 5

The product was fine

The product was fine, could be better but I bought the cheaper ones. The bad review is on the shipping. Told me my package was being delivered one day, then changes it to 4 days later... Aggravating

13 de enero de 2021
Logotipo de herbcastle.co

Respuesta de herbcastle.co

Hi Gabrielle, thank you for your review! I'm very sorry for the delay on the delivery of your order. We shipped your order on the same day that we received it but unfortunately Canada Post has been incredibly busy since about mid November. This is due to the Christmas season normally being busy for them, in addition this year there was many more people ordering online and Covid-19 restrictions they had to follow to keep all of us safe. This delayed deliveries and unfortunately there was nothing we could do about it. I'm so sorry about that!

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