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HERO Defense Systems LLC Opiniones 184

TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great how-to videos and advice on using the Aiiro non-lethal spray. My wife really appreciates the non-lethal yet effective deterrence factor she can carry on her person. I feel much better when she t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Superior Non-Lethal Devices, Awesome Communication & Customer Service as always! My Self Defense Students and I thank you fir helping make 2026 a more secure year for all of us. Stay safe, Mike Hayas... Ver más

Valorada con 4 estrellas sobre 5

I have both the pepperball launcher and the AIRO pepper spray launcher. I would say make sure to get several practice cartridges for each as neither unit fires straight at aiming point, they are both... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We purchased the AIIROP pepper gel weapon and tested it using the trainer cartridges. The unit fired, however, of the four trainers deployed (two cartridges provided with the unit plus two additiona... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de equipos de seguridad
  2. Escuela de autodefensa
  3. Servicio de protección para mujeres

Escrito por la empresa

HERO® promotes personal safety, save lives, and grows confidence with patented award winning non-lethal defense products engineered from the ground up.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

184 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 4 estrellas sobre 5

Well made easy to use, but...

Product is easy to use and training cartridges provided worked well for the aero model. It was not clear from the advertising that the pepper gel doesn't ship to California. But I do like having a non-lethal option for self protection in public as a CCW is not allowed in many areas of California now

11 de febrero de 2025
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Respuesta de HERO Defense Systems LLC

Thanks for the feedback! Just to clarify, AIIRO and our gel cartridges are legal to use and can ship to California.

It's the irritant based projectiles for HERO 2020 that CA does not allow and we are unable to ship. HERO 2020 is available in CA with our BluntForce kinetic cartridges though!

Valorada con 1 estrellas sobre 5

U wouldn’t give me a promise 10per…

U wouldn’t give me a promise 10per cents discount

18 de febrero de 2025
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Respuesta de HERO Defense Systems LLC

Hi Ron, we've replied to your emails a few times but haven't heard back. In case you didn't see them, the 10% you were asking about wasn't applicable because the bundle you purchased was already on sale. The great news is you saved 10% on the discounted bundle, and got some bonus cartridges as well!

Please reach out to us if you have any other questions, and be sure to check your spam email for support@hero.us.com

Valorada con 1 estrellas sobre 5

its says deliverd but its not here

its says deliverd but its not here

18 de febrero de 2025
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Respuesta de HERO Defense Systems LLC

Sorry to hear you aren't seeing your package! UPS handles the deliveries and we can see they've set the status to delivered. We'll be reaching out to you shortly to get more information and offer any assistance we can.

Valorada con 5 estrellas sobre 5

Phenomenal Customer Service!

HERO's customer service and communication have been wonderful. You always wonder, now-a-days, whether or not there's a "real" person behind the answers to your questions - There are real people at HERO. I have reached out to them 3 times since I purchased the Aiiro and they responded and resolved my issue or question!

11 de febrero de 2025
Valorada con 2 estrellas sobre 5

Not a proper fit as promised

Not a proper fit as promised, cover manufactured over seas,therefore quality suffered, I reported error and no one ever followed up

3 de febrero de 2025
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Respuesta de HERO Defense Systems LLC

We're sorry to hear there's an issue with your product. Please email us at support@hero.us.com or call (833) 437-6669 with details so we can learn more and assist!

Please also let us know where you reported the issue previously. We were unable to find any messages from you and would like to ensure nothing is being missed.

Valorada con 2 estrellas sobre 5

It works OK. Problems with the order.

The cartridges aren't loaded per my request and the holster is right handed, not the left I requested.

17 de diciembre de 2024
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Respuesta de HERO Defense Systems LLC

Hi Shane, sorry to hear there were issues with your order. We'll be reaching out shortly to get more details and see how we can make it right!

Valorada con 5 estrellas sobre 5

Hero less lethal products are essential for an effective self-defense plan

I own the HERO 2020 and just purchased the AIIRO this week. It is on its way to me now. These are incredibly great non-lethal devices which are easily concealable and very user friendly to operate.

As someone who lawfully carries a concealed firearm, I recognize the importance of having non-lethal resources readily available for self-defense. A firearm is not a universal solution for every self-defense incident. The amount of force you are able to use in self-defense must be proportional. It cannot be greater than the amount of force you are defending against.

According got the FBI and Department of Justice you are 5x more likely to be involved in a non-deadly force incident than a deadly force incident.

As a civilian with former law enforcement experience, I am passionate about the study of lawful self-defense and support the 2A as well as your overall right to protect you and your family against criminal predation regardless of whether it’s a deadly or non-deadly force threat. So much so, that I dedicated my Facebook page to lawful self-defense related topics to better educate others.

HERO self-defense products are a great way to “give the gift of safety” this Christmas season.

20 de diciembre de 2024
Opinión espontánea
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Respuesta de HERO Defense Systems LLC

Thank you for the wonderful feedback Terry!

Valorada con 5 estrellas sobre 5

Thanks for replacing my daughter’s Hero…

Thanks for replacing my daughter’s Hero 2020. As you know, her original one went off in her purse in her vehicle, and you sent a replacement. We used the prepaid UPS sticker to send the original one back to you. I hope you can figure out what the root cause of the discharge was.
I think that the nitrogen canister must have given out because the trigger wasn’t pulled.
Thanks,
Jim Wingert

10 de diciembre de 2024
Valorada con 5 estrellas sobre 5

This really works

I’ve bought 2 Hero 2020’s and extra loade of each, practice and live rounds.and we love them.
I just bought 10 alert systems for my grandchildren to keep on their backpacks so if any one advances towards them they just pull down on the device and what a loud sound it makes and a bright light

29 de noviembre de 2024
Valorada con 5 estrellas sobre 5

cpbln

Met David Clemons at the Wannamaker gun show is Tulsa. have ordered the Holiday Travel Bundle and then
3 of the personal alarm and light for my granddaughters for Christmas. Great product.

13 de noviembre de 2024

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