Hexecare Opiniones 

Mini CPAP is a waste of money - useless product. No straps; emailed and was told to try a DIY improvise. There were no instructions included, these were emailed to me. Hexecare have not replied to my latest email. Product itself ineffective and kept falling off. Buyer beware!

The products are a scam . Sent from Hong Kong and are cheap plastic . There is no way to return item and it’s all junk. I tried to email but no instructions are given to return item. I was told shipping would be more expensive than what I paid for the item. I bought a back shaver . It arrived over 20 days late and has no sharp razor to cut . It’s a complete waste of money don’t buy from this company it’s a total scam !!!

Having purchased the veneers before Christmas 2025 and having paid for quicker delivery ,I was absolutely shocked and disgusted with the size (so called one size fits all) as LOOKING at them and not even trying them, I could see they are more the size of childrens after holding next to my face and looking in a mirror could clearly see they are they useless. When I get address will be returning them for total (extra postage) refund. Buyer BEWARE.

If I could give one star I would. Pathetic. Also sent it back for a refund and then months later they sent it back to me. Disgusted.

This so-called 'Mini CPAP Machine' (sold by Hexecare) is absolutely 'not fit for purpose'. Utterly useless. When you remove the nose shield you can see the two tiny plastic fans which are supposed to provide sufficient air current to alleviate sleep apnea - it's a total waste of money. I requested a full refund without paying return postage as under the Consumer Rights Act 2015 the item is 'not fit for purpose'. They gave me a refund without quibble to be fair to them and I didn't have to return it. On closer inspection I realised their reviews are fake, the same names crop up repeatedly and variations on the names with 99% giving it 5 stars, also their business phone number is invalid. Avoid!

Ordered the mini CPAP machine as I read the reviews on the website, I wish I had seen these reviews before ordering. The first one arrived in an opened box with no instructions,and the silicone nose piece was slightly stretched so wouldn't stay on, also the charging point on the machine was askew so it didn't fit and couldn't be charged. I think it was a faulty return.
I emailed customer service and they sent a replacement this has been in use for 3 weeks and it hasn't improved my slight sleep apnoea.
Absolute rip off and complete waste of money.

Ordered the sleep apnea devices which although delivered fast are firstly not silent and designed clearly for noses which are tiny. I don't have big nostrils but these may just about fit a small child. Trying to get in contact for a refund and despite chases getting no response what so ever,

Ordered a product went to the wrong address sent me photograth with the wrong letterbox am still waiting for a response

Do not purchase the teeth veneers. The product quality is woeful and of no use. The reviews on the official Hexcare site are misleading and do not reflect how dreadful the product design and quality is . Caviat Emptor

Like everyone else who has posted on here I purchased one of these units in the hope that it might help my sleep, and like everyone else on here I found that it didn't.
I sent them an email stating that under the Consumer Act 2015 I was rejecting the device due to it being unfit for purpose.
They responded saying that I could have a full refund if I returned the device at my expense, or a 60% refund and keep the device.
I responded stating that under the Consumer Act 2015 the cost of return was their responsibility, they responded saying that I would receive a full refund and could keep the device. I will give them their due, the full refund was made promptly.
Motto, stand your ground.

It’s a complete con, do not buy

Micro cpap machine is not fit for purpose. Battery didn’t even last an hour and it was very uncomfortable. Very cheaply made. Feel like company just cons people they offer a full refund but you foot the cost or the return delivery or you can have a 60% refund and keep the useless product that goes straight in the bin. I only gave 1 star cos I couldn’t give 0. I left a 1 star review on there website which promptly got taken down 😡

I ordered what I thought where clip in veneers but when they arrived they are like joke teeth, the reviews on website have to be fake, I followed the instructions to the T don’t waist your money, pay a bit extra and get something more natural looking, I wish I could upload a picture to show how horrendous they are

The micro cpap machine is a waste of money. I wish I’d read the reviews before buying. It’s a totally ineffective piece of plastic.

The micro-cpap machine is unusable. The battery life is less than 3 hours and the item falls out during use. My 1-star negative review submitted to the website did not get published - I suspect this is not a unique case as there are no 2-star or 1-star reviews (which is statistically unlikely for any product).
In the last month 15 more 5-star and 2 new 3-star reviews have been added - these might be genuine but how many more negative reviews have been withheld?
I wish there had been this Trustpilot site available when I bought the product back in early 2024 (which I reviewed in June 2025) - Don't buy!

Recieved yesterday, for one it was already charged up so looks like it was a return so could have already been up someone’s nose, but anti bac wiped it and hubby gave it a try, it was a joke it was falling out of his nose all night long and was no help whatsoever, wish I had seen these reviews before buying it, do NOT buy this it’s a total waste of money and you can’t get a refund only if it’s broke then I wouldn’t trust them, need reporting to watchdog (Mmmm)

Unfortunately, this has not arrived! My wife ordered this on the 9th June and waited til today to see if it would turn up. Yesterday (23rd June) was the 10th working day. According to the website, the item should have arrived in 5-10 business days and it has not. When we contacted them today, we've been given an Evri tracking number and told it was delivered on the 14th June at 8pm. No item ever arrived at our home on this date/ time.
We've checked the tracking number and it does work on the Evri website but there is no photo proving delivery. Our regular Evri driver does not deliver that late at night (we run a small business and have almost daily deliveries, so know him well), and we've not had a single email from this company or Evri to confirm that the item is out for delivery. We are very disappointed, as this now leads us down the route of a long battle between supplier and courier to find out where the item is and if it was even dispatched in the first place.

Although Hexe Care did respond very quickly to my complaint, they have not provided a resolution. We've now taken this up with Evri who have told us that it is very suspicious as their delivery app does not allow them to leave an item without taking a photo.

Please be cautious when ordering from this company as we feel we may have been scammed!

Having read the fake reviews on Hexecare website I purchased 2. Disappointed and shocked when they arrived. Totally useless does not send any air so impossible to have any effect on snoring or mild sleep apnea as is claimed. No user manual or paperwork sent with either product. 1 was already charged suggesting previously used, perhaps returned by an unhappy customer. No documentation provided so difficult to return. Complete rip off

I would leave 0 stars if possible, went to charge it, and it caught fire. Stay clear. Cheap and useless.

Unbelievable I wish I knew it was a scam I put a comment on saying good but doesn't stay in your nose didn't get published so I emailed them told to make straps for it! Taking advantage of people in need is purely wrong and never have received instructions I have had 2 one is slower than the other! Such a shame I have been scammed! Normally I'm very vigilant on scammers but being under duress makes you more succesptible! £50 gone!