Thank you for your review. We’re sorry to hear about your experience and appreciate the opportunity to address your concerns. As our platform grows, occasional bugs can occur, but our team works diligently to resolve them promptly. Any duplicate payments caused by such issues are refunded in full, and this has been done in your case. If there’s anything unresolved, please contact our support team, and we’ll ensure it’s addressed.
Regarding subscription renewals, our annual subscription service is designed for ongoing organizational use, and we send multiple reminders before the renewal date to ensure transparency. If the subscription is not canceled and the platform is used beyond the billing date, our standard terms and conditions apply, similar to other service platforms.
We value your feedback and are committed to improving both our platform and your experience. Please don’t hesitate to reach out for further assistance.