Disappointment from services (refund)
I had a very disappointing experience with Highfy.pk. I placed Order #39800762 and purchased multiple items, including a Remington trimmer. Unfortunately, the trimmer I received was faulty.
I requested a return on 16th February, just one day after receiving the order. Since then, I have repeatedly tried contacting their customer support, but I have not received any proper response. Every time I call, a female operator tells me that my message will be forwarded to the warehouse team, but nothing has been done.
It has been weeks now, and neither has a replacement been arranged nor has my refund been processed. To make matters worse, they have now stopped responding altogether.
This kind of customer service is extremely unprofessional and disappointing. I would strongly advise others to think twice before ordering from this store.