Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

If I could give a half star I would. The total lack of communication and access is appalling. Do not send these has gifts. Unless you received them in person. They will run your credit card out of to... Ver más

Valorada con 1 estrellas sobre 5

Zero stars would be better. We ordered a on year subscription for my niece and they just continued to charge us without communication or agreement on our part. Trying to contact them and get a resolut... Ver más

Valorada con 3 estrellas sobre 5

My experience is the long wait for the first subscription. At the moment, they claim my first magazine should arrive a month and a half after paying. Not a short wait as advertised. National Geogra... Ver más

Valorada con 1 estrellas sobre 5

Terrible and Shameful customer service. They have 80 complaints on BBB not including mine which will be added today. Ordered subscription, my credit card was charged but I did not receive a confirmati... Ver más

Información sobre la empresa


Información de contacto

1,4

Muy malo

TrustScore: 1.5 sobre 5

49 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 20% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Read the 1 star reviews

All of the five star reviews are on the quality of the magazine. Look closer and see the MANY upset customers that were wrongfully charged for things they never asked for. So sure, you’ll get your child great reading materials, but you’re also going to receive random charges and bills. The company thrives on baiting children and scamming adults out of their money.

4 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have only ever had a good experience…

I have only ever had a good experience with Highlights. My family subscribed for my sister and me when we were kids and now I have a subscription to a couple of different mags for my own daughters. Yes, they have a lot of offers and incentives--not to mention a staggering array a products compared to what there used to be--but if you are clear about what you want and ask the right questions, customer service is really great.

21 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam, misleading, manipulative & unprofessional

Ok now the products they offer are good however the customer service is awful!!! They scam you into thinking you are getting something for “free”, emphasize that it is “free” then hit you will a bill in the mail later on. Do not fall into their trap, they are misleading & manipulative.

16 de enero de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Poor business practices

I usually do not leave reviews, but I am so bothered by Highlights business practices. I ordered 2 Highlights subscriptions for my granddaughter and was offered $5 off coupon and free Hidden Pictures Animal Puzzles. I paid through PayPal (so I wouldn't have to have automatic renewal to deal with next year) and was charged almost $4 more than original invoice and then got a bill for shipping/handling and tax on free puzzle book. Customer Service "forgave" this new charge, but wouldn't do anything about the extra charges on my PayPal account. It is so sad, because my granddaughter loves the magazine. I guess I will have to find something else next year.

15 de noviembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

I been getting so many bill's from…

I been getting so many bill's from them. Its ridiculous! I pay them and they say I owe more money. I canceled this about 2 months ago. They said i havent payed. I have invoices to prove it.

21 de abril de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Misleading advertising and unfair billing practices

I received an unsolicited package for my son called "Top Secret Adventures". They offer a free trial but then sent me a bill for $24.81. I did not sign up for a subscription or club. Customer service says the only way to resolve it is to pay my invoice. This company says they educate kids. They rip off parents in the process. So sad, as I thought they had a good reputation. Advertising and billing practices are unfair and there are hundreds of reviews out there that agree with me.

28 de septiembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

I would not sign up with them...

The magazine is interesting to read, but the business practice is awful. We sent in a post card for a free tote and a free magazine (as advertised), and received a bill with a due date that was before the shipment arrival date. We paid for the shipment, and followed instructions to create an account in order to cancel the magazine subscription. Of course we got another bill that was much higher with another set of magazines sent out, even after we canceled the subscription. I had to call to cancel the subscription. The whole experience had no transparency with questionable business practice. I would not recommend them.

14 de agosto de 2020
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más