What a terrible company it takes ages to arrive then customer service say all the correct things and have authorised a refund I’m still waiting. Ordered beginning November 2025 requested replacement D... Ver más
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Consulta las opiniones de los clientes
NEVER AGAIN! Goods arrived 4 weeks later Product too small - requested returns label Response quoting I can have 50% off my next purchase! Nice gesture but I still required a returns lab... Ver más
I bought a heated base layer as a Xmas present. It arrived as described and promised before Christmas. Very nice quality product at a much better price than elsewhere. Delivery took a while as it wa... Ver más
La empresa ha respondido
I ordered a heated top for my wife, unfortunately, it was too small, having emailed Jarlien at Hike, on Xmas day morning, received reply, almost straight away, same day. Not only offering to replace m... Ver más
La empresa ha respondido
2,8
Medio
363 opiniones
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Be prepared to fight for your refund
Inefficient and appalling customer service. Phone number does not work. I would not buy from this company again due to my bad experience.
On the plus side , I finally received the refund due to me, and promised via email at least a couple of times since last December 2025, 3 months ago , but only after.sending around 18 emails over a period of about 15 weeks, involving my bank to initiate a charge back and threatening legal action .
Worst customer service ever despite the polite AI type replies, which are all style and no substance as no action was taken.
So two stars as I was refunded ....eventually ....
12 de marzo de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you for sharing your experience, and we truly apologize for the frustration and delays you've encountered.
Please know that we are always available to assist our customers and we encourage you to contact us at info@hike-adventure.com if you ever need further assistance or have any other concerns.
We appreciate your patience throughout this process, and we're committed to improving our customer service moving forward.
Poor sizing Poor quality Non existent returns…
I ordered a heated top and the sizing was completely off — nothing like the measurements advertised. The quality felt cheap, and when I tried to return it, I discovered it’s basically impossible. They refuse to process a refund and will only offer a different size if you leave them a positive Trustpilot review first. Completely unacceptable. This feels like one of those low‑quality imports where customer service disappears the moment they have your money. Save yourself the hassle and avoid this company. Don’t waste your money
2 de febrero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you for sharing your feedback, and we sincerely apologize for the poor experience you’ve had with our product and customer service. We understand how frustrating it must be to receive a product that doesn’t meet expectations, especially with sizing and quality.
We want to assure you that we take your concerns seriously, and we are currently reviewing your case to ensure we can resolve the issue. Please feel free to contact us directly at info@hike-adventure.com
, and we will make it a priority to address your concerns and process your refund or find a suitable resolution.
Thank you for your patience, and we truly appreciate your feedback as it helps us improve our service.
DO NOT USE
Items are not sized as per their website sizing charts (all come up small)
There is a series of items that are being miss-sold indicating that heating packs are including and they do not arrive with the equipment.
They will try every trick in the book not to offer a refund (for example I bought a set and as one of the dimensions was correct (all the others were not) they deemed only a 50% refund would be due. I am still having issues sorting the refund and have had to elevate this to an ‘Section 75’ claim with my credit card provider.
They also ask any returns to be sent to China at the buyers cost - which is not mentioned within the returns or refund policies which is a clear and blatant breach of UK consumer laws.
Delivery is also stated as 5-10 days but for us it took over 3 weeks, and I had to chase repeatedly for updates.
DO NOT USE
27 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for taking the time to share such detailed feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must feel. What you’ve described regarding sizing, delivery time, and the refund process is certainly not the level of service we aim to provide.
eedback like yours helps us review and improve how this information is presented on our website so customers can make more accurate choices.
With respect to refunds and returns, our team always aims to follow our stated policies and resolve cases fairly.
We would genuinely like the opportunity to review your case properly and see how we can help resolve the situation. Please contact our support team at info@hike-adventure.com with your order number and previous correspondence so we can investigate and work toward a solution.
Thank you again for your feedback.
I ordered a heated gilet in November…
I ordered a heated gilet in November ,didnt arrive till 31st December.However it was too small for my husband,who normally wears large but this wax xmaller than his other gilets.Attempted toreturn it a d ask for the next size up.They told me I would have to pay 10euros for postage and not to send back the original gilet.They would send me an invoice to pay the postage after I had given a reveiw on trust pilot about customer service,which I duly did.I then kept waiting for said invoice and sent a few e-mails requesting the payment invoice ,which eventually came on the 4th of February.I paid it strait away and got an e -mail on 7th Feb to say it was on its way.Update on the 7th Feb the order was in transit,another one on the14th will be delivered soon.No sign of it today 5th March,and no updates.Would never use this company again.
5 de marzo de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you for sharing your feedback, and we sincerely apologize for the frustrating experience you've had. We completely understand your disappointment with the delays and the confusion around your order.
We’ve reviewed your case, and I can assure you that we are actively working to resolve the situation. I understand that you paid the postage invoice and were expecting a timely delivery of your replacement gilet. We truly regret the delay, and we are investigating the issue with our shipping team.
To assist you further, please contact us directly at info@hike-adventure.com with your order details. This will allow us to get a clearer picture of the situation and ensure that your matter is resolved as soon as possible.
We appreciate your patience and feedback, as it helps us improve our service. Again, our apologies for the inconvenience caused, and we hope to resolve this promptly.
Thank you for your understanding.
Avoid!!
Avoid!!! The website looks legit and it will make you think that the company is based in Netherlands , it’s in fact misleading. Items are being shipped from China. I have ordered trekking suit for 50£. What I have received is flimsy, child size set, definitely not what is advertised on the website. I have requested return immediately but haven’t had any decent response from them till now (only emails like „we are looking into this” ) and it’s a week 3 since I asked for return label. Returns/ refunds are virtually non existent. This company is scam ! Avoid !
26 de febrero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your feedback. We’re truly sorry to hear about your experience and understand your frustration. Our goal is to provide quality products and an exceptional customer experience, and it seems we’ve fallen short in this instance.
We want to clarify that while we do work with suppliers from various locations, we aim to ensure our products meet the expectations set on our website. If your order didn’t meet your expectations, we’re here to help resolve the issue.
Please reach out to us directly at info@hike-adventure.com so we can assist you with the return process or any further concerns you might have. We’ll prioritize your case and work on a solution.
AVOID!!
AVOID!!! Same situation for me as other recent reviews I'm now reading. Ordered 2 heated gilets (one of which was a gift for a relative). It took 3 weeks for delivery (penny dropped then that the products have been shipped from the far east). The quality of the products is substandard (and not the same as advertised on the website). The gilets DO NOT come with battery packs (I'm sure this only appeared on the website after I ordered, as it wasn't stated in the product spec or FAQs). I'm now going through the frustrating returns process. I wish I'd seen these reviews before doing business with this company.
26 de febrero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you for sharing your feedback. We’re really sorry to hear about your experience, and we understand your frustration. We aim to offer high-quality products and a smooth customer experience, and it seems we missed the mark here.
We’d like to clarify that the products are shipped from various suppliers, and we always strive to ensure they meet our advertised standards. If your items didn’t match your expectations or were missing components, we deeply apologize for that oversight.
We take your concerns seriously and would love to help resolve this matter. Please reach out to us directly at info@hike-adventure.com so we can assist you with the return process or find an appropriate solution.
Straight from china
Ítem was never a uk large.came with out the power supply to supply the heat. I thought I was ordering from the site address in the Netherlands when In fact the product came straight from china. Was very disappointed especially with the cost. Could have got a cheaper one on temu
9 de febrero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you for sharing your feedback, and we sincerely apologize for the disappointment you've experienced.
We understand how frustrating it can be to receive a product that doesn’t match expectations. Please be assured that we take customer satisfaction seriously and are committed to resolving any issues.
If there is an issue with the product you received or if you need assistance, we would be happy to help. Kindly reach out to us directly at info@hike-adventure.com
, and we'll work with you to find a solution.
Thank you for bringing this to our attention, and we look forward to hearing from you soon.
Excellent shopping experience
We were very happy with the item we received, it was great quality. It was a Christmas gift and was slightly small and this company did an exchange without any hassle even though it had been purchased some time before Christmas. Excellent customer service and quality products.
9 de enero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you so much for taking the time to share your experience! We’re thrilled to hear that you were happy with the quality of your item and that our exchange process was smooth and hassle-free. We strive to provide excellent customer service, and it’s great to know we met your expectations.
Your kind words mean a lot to us, and we’re grateful for your support. If you ever need assistance in the future, don’t hesitate to reach out!
Don’t bother with this company their…
Don’t bother with this company their products arrive looking like they are second hand and with labels removed. They will not be anywhere near the size requested and may possibly fit a small child.
Then they ask you for feedback before they give you a return address also request €10 at that time. You cannot get a refund all they do is offer discounts on more items. AVOID
10 de enero de 2026
Opinión espontánea
Respuesta de Hike Adventure
We’re truly sorry to hear about the issues you’ve faced with our products and service. We absolutely understand your frustration regarding the quality of the items received and the challenges you've encountered with sizing and returns.
Please know that we take your feedback seriously and will investigate this matter further. We are committed to resolving these kinds of issues, and we apologize that we have not met your expectations.
To better assist you, please reach out to us directly at info@hike-adventure.com, and we’ll ensure your concerns are addressed as swiftly as possible. Your satisfaction is very important to us, and we’re dedicated to finding a resolution.
Absolutely ABYSMAL company
Absolutely ABYSMAL company. I ordered a 3XL set, which the website assures me fit a UK size 22. It took six weeks to arrive, so missed Christmas completely, but in fairness, we misread the small print on the working days delivery scale.
When the order FINALLY arrived, while the product is good quality, the sizing was absolutely shocking - only just fitting me, a size 14, not a size 22! I emailed asking to return it for a full refund, only to be told that I had to send it to China at full cost to myself and there was no guarantee of a refund. I’ve done that before - they don’t pay customs at the other end and it eventually turns up back at my door months later!
Nowhere on their website does it make any mention of sending items to China - everything points to the Netherlands. When I emailed them back, they offered me a 15% refund and to keep the item. I’m STILL WAITING for the refund 2 months later!!!!
Absolutely horrendous company - not clear and honest, terrible customer service that does not follow through on their promises, absolutely shocking. AVOID AT ALL COSTS.
15 de enero de 2026
Opinión espontánea
Respuesta de Hike Adventure
We’re truly sorry to hear about your experience, and we apologize for the frustration this has caused. We understand your concerns regarding the sizing and the return process, and we sincerely apologize for any confusion.
To investigate this further and provide the assistance you need, please contact us directly at info@hike-adventure.com with your order details. We are committed to resolving this matter and ensuring your satisfaction.
Thank you for your patience, and we look forward to addressing your concerns.
I ordered some clothing for my husband…
I ordered some clothing for my husband and the sizing was way off, it was too small. They have agreed to send a replacement if i write a review
19 de febrero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you for sharing your feedback. We're glad to hear that you've reached an agreement for a replacement. We understand how frustrating sizing issues can be, and we hope the new item fits better.
If you need further assistance with the process or anything else, feel free to reach out! We're here to help.
Cheap Chinese imports and struggling to get money back
I ordered a unisex medium heated jacket in Nov as gift for husband it arrived (from china) and would not fit a child!! After emailing and using the size chart provided i was recommended a 2 xl this eventually arrived (after Christmas had been and gone from china) and was barely any bigger!!! Long story short i received some of my money back but am still waiting for the rest!! Even asked to provide my bank details over 25 days ago so they could pay me direct but still no sign. I email every few days to be told its being chased up!!! Really rubbish chinese cheap products, avoid as getting money back is a nightmare!!!
19 de febrero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your feedback, and we truly apologize for the experience you’ve had with your order.
We understand your frustration regarding the size issue, the delayed delivery, and the ongoing refund process. This is certainly not the experience we want for our customers, and we are committed to resolving this matter.
Please contact us directly at info@hike-adventure.com
with any further details or updates, and we will prioritize your case to ensure the remaining refund is processed as quickly as possible.
We value your feedback and will do our best to improve your experience with us.
Update on my previous review
Update on my previous review, I was due to received a 30% refund on the £50 that I spend, which means I should have received a £35 refund.
Today I only received a £15 refund and have received no email back when I queried this.
Absolutely shocking company.
18 de febrero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you for your follow-up, and we sincerely apologize for the confusion and frustration caused by this situation. We completely understand how disappointing it must be to receive an incorrect refund after being promised a different amount.
This is certainly not the level of service we aim to provide, and we take your concerns very seriously. We are currently reviewing your case to ensure the correct refund is processed.
To resolve this matter promptly, we kindly ask that you contact us directly at info@hike-adventure.com
with your order details, and we will prioritize correcting this discrepancy immediately.
We appreciate your patience and are committed to resolving this for you as quickly as possible.
AVOID THIS COMPANY
AVOID THIS COMPANY.
Hike.Adventure is not Dutch but Chinese. Ordered a heated vest for £58 as a Xmas present. It arrived 3 weeks later. It was far smaller than advertised and without a battery pack which wasn’t made clear on the website. Returning items is out of the question as its address is in China and was going to cost £23.50. I accepted Jarlien’s offer of 25% refund 3 weeks ago but now all correspondence from them has stopped and as yet no refund given.
18 de febrero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you for sharing your experience, and we sincerely apologize for the issues you've encountered with your order. We understand how frustrating this must be, and we want to resolve it as quickly as possible.
To address your concerns and ensure the matter is handled properly, please contact us directly at info@hike-adventure.com with your order details. We are committed to resolving this issue to your satisfaction.
Thank you for your patience, and we look forward to assisting you further.
Poor Customer Support
After receiving my purchase of a waterproof jacket and trousers I brought my wife for Xmas unfortunately the size didn’t fit! I emailed Hike Adventure regarding an exchange. However I find the exchange process rather intimidating due to the fact I am required to pay a €10 exchange fee which although not a problem in itself I was advised that the only way to access financial details to pay the exchange fee was to write a review on Trust Pilot and mailshot it to them as proof! What a faff and somewhat dubious! I would not recommend this company and would buy from a reputable company that doesn’t hold you over a barrel!!
5 de enero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you for taking the time to share your experience.
We are truly sorry to hear that the size of the waterproof jacket and trousers was not suitable and that the exchange process has caused you concern. We completely understand how frustrating this must feel, especially as the items were purchased as a Christmas gift for your wife.
We would like to clarify that leaving a Trustpilot review is never a requirement in order to proceed with an exchange or access payment details. If this has been misunderstood or incorrectly communicated, we sincerely apologise for the confusion. That is certainly not the experience we want any of our customers to have.
The €10 exchange fee is intended to help cover return handling and reshipment costs, but the payment process should always be straightforward and transparent.
Please contact us directly at info@hike-adventure.com with your order number, and we will personally review your case and guide you through the exchange process in a clear and simple manner. Our goal is to resolve this quickly and restore your confidence in us.
We genuinely value your feedback and appreciate the opportunity to make this right.
Do not buy from this company
Do not, and I repeat, do not buy from this company. Their sizing is completely off, way smaller than what is advertised.
I had been promised a 30% refund over a month and a half ago, which I have still not received. I’ve been told they are speaking to their ‘finance department’ and still no further forward. This company steals from you.
Do not trust the positive reviews, they asked me to give them one and if I did, they would offer me a free size exchange on the jacket I purchased from them.
This company is a scam - do not buy from them.
15 de febrero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you for taking the time to share your experience.
We are very sorry to read how frustrated and disappointed you feel. We fully understand how upsetting it must be to be waiting for a promised refund, especially after being given a specific timeframe. That is certainly not the experience we want any customer to have.
We also want to clearly state that leaving a positive review is never a requirement in order to receive support, exchanges, or refunds. If this has been misunderstood or communicated in a way that caused concern, we truly apologise. Transparency and fairness are very important to us.
We would genuinely like the opportunity to investigate your case properly and resolve this matter. Please contact us directly at info@hike-adventure.com
with your order number and previous correspondence details so we can urgently review the status of the 30% refund and provide you with a clear update.
Your feedback is taken seriously, and we hope to restore your confidence by resolving this promptly.
I appreciate Hike Adventure working…
I appreciate Hike Adventure working with me and taking care of the replacement for the purchased item.
13 de febrero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you very much for your kind words.
We truly appreciate you giving us the opportunity to resolve the matter and are glad we could assist with the replacement. Your satisfaction means a great deal to us.
If you ever need anything in the future, please don’t hesitate to reach out — we’re always happy to help.
Never received half of my order and…
Never received half of my order and still waiting for a refund. They are quick to reply but it’s just a lot of excuses. Still waiting!!! Would not recommend and would not purchase from this website again!
14 de febrero de 2026
Opinión espontánea
Respuesta de Hike Adventure
We’re truly sorry to hear about your experience and completely understand how frustrating this must feel. This is certainly not the level of service we aim to provide.
Please know that we take situations like this very seriously and would genuinely like the opportunity to review your case properly and resolve it as quickly as possible.
Kindly contact us directly at info@hike-adventure.com
with your order number so we can investigate the missing items and the refund status immediately. If you have already contacted us, please resend your details so we can prioritise your case.
We appreciate your patience and hope to restore your confidence by resolving this promptly.
Very friendly staff
Very friendly staff. When I had a problem with an order, I received very quick and helpful assistance.
14 de febrero de 2026
Opinión espontánea
Respuesta de Hike Adventure
Thank you so much for your wonderful feedback!
We’re delighted to hear that you found our team friendly and that your issue was resolved quickly and helpfully. Providing prompt and supportive assistance is always our priority.
We truly appreciate your support and look forward to serving you again in the future.
Avoid this company at all costs.
Avoid this company at all costs.
I purchased heated clothing as Christmas presents for my elderly parents and the experience has been shocking from start to finish.
The quality is extremely poor — cheap, badly made garments that appear to be low-grade imports. The main heated body warmer sent was not the item ordered, and every single garment was significantly undersized, despite ordering appropriate sizes.
Customer service has been just as bad. Instead of resolving the issue, I was pressured to leave a positive review before they would even discuss returns. That alone says everything you need to know. As of now, there has been no resolution, and I am £158 out of pocket.
This company shows zero accountability, poor ethics, and no respect for customers. Do not waste your money.
10 de diciembre de 2025
Opinión espontánea
Respuesta de Hike Adventure
Thank you for sharing your experience. We sincerely regret the difficulties you've faced with your order and our customer service. We understand how disappointing this must be and want to assure you that your feedback is taken very seriously.
Please contact us directly at info@hike-adventure.com
so we can review your case in detail and work toward a satisfactory resolution. Your satisfaction is important to us, and we are committed to improving our service.
We appreciate your patience and hope to hear from you soon.
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