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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Your.staff at ear clinic at Coxheath library are always super efficient and today Jill was very helpful and took great care while she was mending one of my ear pieces. Thanks to all the team, especial... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We found Hi Kent after searching everywhere for a place who would be willing to help with our 4 year old's earwax buildup. Not only do they do it, but they're clearly professionals who are equipped an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Efficient service of my hearing aids I think from a lady who is called Jenny. Both ladies exceptionally friendly also. This review is for Brewer Street Maidstone from Penny Thompson. It was one ladi... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Hi Kent is now offering a regular ear care service, twice monthly at its Maidstone head office in Brewer Street. Zoe Holder, the ear specialist, explains thoroughly what help she offers. She took v... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicios para personas sordas

Escrito por la empresa

We are a charity who help and support the D/deaf and people living with hearing loss across Kent. We offer many different services such as: Hearing Aid Maintenance Clinics, Assistive Equipment, Assessment Service on behalf of KCC, Ear Checks, Wax Removal, Hearing Screening, BSL Courses, Lipreading Classes, Deaf Awareness Training, Social Groups, Tinnitus Support Groups, Technical Assistance Service, among others...


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

122 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(122)

24 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Game changer!

What a consummate professional Zoe, audiologist, is!
Phoning in near desperation with totally blocked ears and tinnitus, she made space in the diary for me within a couple of hours, reassured me and sorted the wax problem with pretty deft microsuction.
What an absolute relief that was!
I highly recommend this service at HI Kent.

5 de noviembre de 2025
Opinión espontánea
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Respuesta de HI Kent

We try to help wherever possible, in your case; glad we could help so quickly and effectively. Thanks for the feedback, appreciated.

Valorada con 5 estrellas sobre 5

Very Satisfied customer

Zoe is friendly and very knowledable. She suctioned my ears of their wax today...she kept me very informed and it was a smooth and successful procedure. She got the job done without any sense of rushing me.
I will recommend to others.

7 de noviembre de 2025
Opinión espontánea
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Respuesta de HI Kent

Thank you for taking the time to leave a review Elizabeth. When so many companies are offering this service, it is nice to be getting so many positive reviews, it gives people confidence in what Zoe does. And she is very good as well as knowledgeable.

Valorada con 5 estrellas sobre 5

Superb service

Superb service - professional thorough and friendly. Nothing too much trouble - visited aunt in care home. Kept us up to date with advice and what was needed.

29 de septiembre de 2025
Opinión espontánea
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Respuesta de HI Kent

Glad we were of help Anna. Thank you for taking time to provide feedback.

Valorada con 5 estrellas sobre 5

Such a brilliant service

Such a brilliant service. Good use of tech to locate and show the health of my ears. Great advice and friendly staff but most importantly a good result. I had some wax build up, which was removed and the symptoms have resolved. Great value as well, can’t recommend enough.

4 de septiembre de 2025
Opinión espontánea
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Respuesta de HI Kent

Thank you so much Max, and thank you for your glowing feedback. Ear Care is important and we try to offer it professionally, without the hefty price tag found elsewhere.

Valorada con 5 estrellas sobre 5

The Company you can depend .The experience with Hi Kent from my…

The experience with Hi Kent from my telephone call to book a home visit for my Mum and to the home visit was of such a high level of reassurance and knowledge and expertise that I felt at ease when especially dealing with ones ears.
Zoe was the audiologist who I dealt with over the phone and who carried out the ear wax removal just had such a wealth of knowledge and professionalism to give my Mum and me the best experience with no worries.I would highly recommend there services to anyone needing attention to ones hearing.

29 de julio de 2025
Opinión espontánea
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Respuesta de HI Kent

Zoe's training as an Associate Audiologist within the NHS has given her valuable qualifications in ear care that HI Kent is reaping the rewards from. We are both proud and pleased to be able to offer this service to such a high standard at what we hope is an affordable cost.
Thank you so much for your kind feedback, it is appreciated.

Valorada con 5 estrellas sobre 5

Staff are so engaging

Staff are so engaging, assisting and empathetic, informed extensively.

15 de julio de 2025
Opinión espontánea
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Respuesta de HI Kent

Thank you Hilary for your kind words regarding our staff. Together we make an awesome team who enjoy what we do.

Valorada con 5 estrellas sobre 5

New hearing aid user

I am a new hearing aid user and the volunteers at the Tonbridge Centre are very generous with their advice, ready answer any questions and keen to help you get the best out of your new aids.

26 de junio de 2025
Opinión espontánea
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Respuesta de HI Kent

Thank you for your kind words Mrs. Swain. Our volunteers perform such a valuable service, enabling people to get the most from their NHS aids. They can often answer questions not asked when visiting the audiology department.

Valorada con 5 estrellas sobre 5

Don't hesitate to book!

I am a long term ear wax sufferer.
This was the best treatment I have ever received and worth every penny of the reasonable cost.
I can now hear better than I have done in about 20 years.
Zoe is absolutely lovely and professional. Don't hesitate to book. I will absolutely be going back again!!

3 de julio de 2025
Opinión espontánea
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Respuesta de HI Kent

Thank you so much for your glowing review. It really is appreciated.

Valorada con 5 estrellas sobre 5

Got my hearing back.....

Both my husband and myself have been to Hi Kent for various ear issues they were recommended to us by M&S audiology after having a hearing test and noticed that there was a build up that needed removing. Zoe was amazing, so knowledgeable and explained everything she was going to do in depth and showed us what she was doing. After doing mine I could here crystal clear again. Really thought I was loosing my hearing but no just needed a bit of tlc. Thankyou, I would totally recommend this charity to anyone with ear issues.

26 de junio de 2025
Opinión espontánea
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Respuesta de HI Kent

Thank you so much for your kind review and recommendation. As I often say, we are both pleased and proud to have Zoe providing Ear Care for HI Kent. Her skills come with experience and her explanation of the procedure often puts people at ease.

Valorada con 5 estrellas sobre 5

Problems Solved - thank you Caroline and Maxine

This is my third attempt to complete the review. Now on laptop...
Caroline and Maxine gave prompt, friendly and effective help to set up links to my new hearing aids. They were patient and relaxed in the face of my ignorance and confusion. Problem solved.
I had the impression of excellent teamwork. Brilliant!
Thank you so much,
Kind regards Andrew

24 de junio de 2025
Opinión espontánea
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Respuesta de HI Kent

We were very pleased to have been able to help you. Glad we got to the bottom of it between us! Don't hesitate to get back in touch if you need any more help in the future. Maxine - Hi Kent

Valorada con 5 estrellas sobre 5

Excellent!

Hi Kent works very hard to provide an excellent service, from social groups to lip-reading classes to equipment. Everyone there is kind, polite and empathetic to our hearing problems. Jon is very knowledgeable and understanding of each individual's needs. I'd give ten stars if I could!

21 de junio de 2025
Opinión espontánea
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Respuesta de HI Kent

Thank you for taking the time to leave such a glowing review. We are both please and proud when we get such high praise. You know where we are if you need our help in the future.

Valorada con 5 estrellas sobre 5

loan of equipment

I had an appointment at Hi Kent in Canterbury with Jon Lambert. He was very understanding of my problems and suggested several pieces of equipment to help me. He was kind, understanding of my hearing loss and very knowledgeable about the range of appropriate equipment. I felt really listened to and had everything explained very clearly. I am looking forward to receiving the equipment and am most grateful both to Hi Kent and to Jon.

17 de junio de 2025
Opinión espontánea
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Respuesta de HI Kent

Thank you for your kind feedback Jill. It was a pleasure to meet you and offer advice regarding your hearing loss. Regards. Jon

Valorada con 5 estrellas sobre 5

Excellent and reasonably priced…

Excellent and reasonably priced service. Zoe very professional, competent, helpful and kind. I thoroughly recommend this service.

18 de junio de 2025
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

Thank you for your kind feedback. It is very much appreciated.

Valorada con 5 estrellas sobre 5

Excellent service

Zoe gave excellent service to both my wife and I covering microsuction and hearing loss. Better priced and honest advice from the HiKent charity than the High Street services . Also much better access to a variety of other support initiatives such as lip reading , sign language and more. Highly recommended.

27 de mayo de 2025
Opinión espontánea
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Respuesta de HI Kent

Thank you Simon for both taking the time to leave a comment, as well as use our service. We strive to offer value for money as well as unbiased advice.

Valorada con 5 estrellas sobre 5

St James church sound system

I received immediate and friendly service, Maxine coming out to my village as soon as I needed help with the sound system and on finding it was a minor problem that I should have noticed, had no complaint.

23 de mayo de 2025
Opinión espontánea
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Respuesta de HI Kent

Thank you very much for your review. We are very pleased that we were able to help you with the sound system.

Valorada con 5 estrellas sobre 5

Professional Quality Service

Both Ann and Zoe were professional, gentle and empathetic to our concerns. Further useful advice was given with respect to earphones and or hearing aids most of which were unaware about.
A rather difficult ear clean was effectively concluded on a second follow up visit at no extra cost. Very good service by both Ann and Zoe. I would highly recommend them both.

1 de mayo de 2025
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

Thank you for you very kind feedback. We are extremely pleased and proud of the service.

Valorada con 5 estrellas sobre 5

Wonderful efficient service

Wonderful efficient service , yes have recommended for years, but first time needed myself, thorough explanations and grateful service, Can hear again .
Big thank you. Polly x

16 de mayo de 2025
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

Thank you polly. Sorry you needed the service, pleased you found our ear care beneficial.

Valorada con 4 estrellas sobre 5

I used Hi Kent Canterbury

I used Hi Kent Canterbury. Overall, it was an excellent service. In my case I had a large, longstanding build up of ear wax to remove. Everything was explained to me beforehand and they carried out the medical due diligence thoroughly and answered my questions fully. The procedure was painless and relatively quick and the pricing was very reasonable. All in all, I would highly recommend it.

8 de mayo de 2025
Opinión espontánea
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Respuesta de HI Kent

Thank you so much for your feedback on our earcare service. We try to offer a professional service at a very competitive price.

Valorada con 5 estrellas sobre 5

Safe and effective wax removal

My husband gets a build up of wax in his ears which affects his already reduced hearing ability. As he has had a perforated eardrum in the past he needs it removing by microsuction. We were seen by a very efficient lady who spent a lot of time explaining the process as she was removing the wax.
My husband said it was the best experience of wax removal he had ever had, and we were both very impressed with Zoe and the time and care she took.
We will always go to Hi Kent for his wax removal in future and felt we had very good value for money.

9 de abril de 2025
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

Thank you very much for the review and we are very pleased your husband had a good experience.

Valorada con 5 estrellas sobre 5

Got treated same day

Got treated same day, professional and friendly, explained everything. Great service.

9 de abril de 2025
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

I'm glad we were of service. We aim to please wherever possible.

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