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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Your.staff at ear clinic at Coxheath library are always super efficient and today Jill was very helpful and took great care while she was mending one of my ear pieces. Thanks to all the team, especial... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We found Hi Kent after searching everywhere for a place who would be willing to help with our 4 year old's earwax buildup. Not only do they do it, but they're clearly professionals who are equipped an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Efficient service of my hearing aids I think from a lady who is called Jenny. Both ladies exceptionally friendly also. This review is for Brewer Street Maidstone from Penny Thompson. It was one ladi... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Hi Kent is now offering a regular ear care service, twice monthly at its Maidstone head office in Brewer Street. Zoe Holder, the ear specialist, explains thoroughly what help she offers. She took v... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicios para personas sordas

Escrito por la empresa

We are a charity who help and support the D/deaf and people living with hearing loss across Kent. We offer many different services such as: Hearing Aid Maintenance Clinics, Assistive Equipment, Assessment Service on behalf of KCC, Ear Checks, Wax Removal, Hearing Screening, BSL Courses, Lipreading Classes, Deaf Awareness Training, Social Groups, Tinnitus Support Groups, Technical Assistance Service, among others...


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

122 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(122)

24 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

An essential tool

Without this help I was really struggling. The Zoom lessons are very helpful. I feel I am not progressing as well as I hoped but without them I would be really lost.
The instructor is very good and gives clear and concise lessons.

29 de julio de 2024
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

We are very pleased that you are finding the Lipreading classes helpful. Thank you very much for your review.

Valorada con 5 estrellas sobre 5

Hi Kent is a fantastic organisation

Since finding out about Hi Kent they have helped me in so many ways. There are local groups to join that give you so much useful information. Through this I have got aids for my home which have helped enormously with my hearing loss, which I suffered as a result of surgery for a brain tumour. I have also attended lip reading classes which they provide free of charge which has not only been so very useful but has introduced me to a new group of friends. I can’t recommend Hi Kent highly enough & thank all the staff involved for helping me in what can be a very lonely & difficult situation.

3 de abril de 2024
Opinión espontánea
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Respuesta de HI Kent

We are very happy that you have found our various services of help to you. Thank you very much for your review.

Valorada con 5 estrellas sobre 5

Our TV streamers

My Wife and I would like to thank Maxine and all the staff at Hi Kent for explaining and running us through the testing and trialing for our TV Streamers for her Ba Ha and my hearing aids , we have them both set up with our TV and are working perfect Thank you so much

15 de julio de 2024
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

Thank you very much for the review. We are so pleased the equipment worked well for both of you.

Valorada con 5 estrellas sobre 5

First class service

First class service. Really friendly, informative technician. Took the time to thoroughly explain how microsuction works to remove ear wax. The procedure was straightforward and I can hear again.

16 de julio de 2024
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

That is great news that the wax removal has improved your hearing. Thank you very much for the review.

Valorada con 5 estrellas sobre 5

Amazing service

Amazing service. My mum needed to be seen as a matter of urgency and after quick phone call we went to the Canterbury branch - which is local to us. All dealt with swiftly with explanation and reassurance given throughout. I can’t rate them highly enough!

10 de julio de 2024
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

We are very pleased we were able to help you when your mum needed it. Thank you very much for the review.

Valorada con 5 estrellas sobre 5

What a fantastic service

What a fantastic service. Jon along the rest of the team were super helpful.

So patient and kind as well as so knowledgable.

Thank you so much

9 de julio de 2024
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

We are so pleased that we were able to help you. Thank you very much for your review.

Valorada con 5 estrellas sobre 5

Have just completed an assessment for a…

Have just completed an assessment for a loop system by the Canterbury branch of Hikent and as always received an excellent service- so helpful and understanding. They really take the time to listen to your hearing problems and offer valuable advice.

3 de julio de 2024
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

We are pleased that you have found the assessment helpful and hope you get on well with the equipment. Thank you very much for the review.

Valorada con 5 estrellas sobre 5

BSL Taster session

Really enjoyed the BSL Taster session on Saturday 29 June 2024. Barbara was brilliant (and very patient) in teaching us to sign and giving us an insight to BSL. Would recommend this course to anyone interested in learning to sign

29 de junio de 2024
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

We are so happy you enjoyed the BSL Taster with Barbara. Thank you very much for your review.

Valorada con 5 estrellas sobre 5

Excellent presentation

The representative from Hi Kent Canterbury, came and gave a presentation to our retirement group, covering all aspects of hearing loss and how Hi Kent could help, as well as providing information on other options. She also stayed on to answer individual questions. It was all very well received by everyone, and I would have no hesitation in recommending the organisation if you need information or help on the topic, or if you want an interesting subject for a group talk.

4 de junio de 2024
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

We are very pleased that you found the talk informative and hope it leads to some people getting help for their hearing. Thank you very much for the review.

Valorada con 5 estrellas sobre 5

Friendly expert team

Friendly expert team, who take care to understand your needs and are quick to help. Highly recommend!

20 de junio de 2024
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

We are happy that we were able to help you. Thank you very much for the review.

Valorada con 5 estrellas sobre 5

Highly recommend this service

Highly recommend this service, Zoe was helpful, friendly and knowledgeable. Hope more people get to her about this service's they offer at Hi Kent, keep up the good work.

18 de junio de 2024
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

We are very pleased that Zoe was able to help you. Thank you very much for the review.

Valorada con 5 estrellas sobre 5

TV hearing problems…

I was having problems with hearing the TV. I was recommended to Hi Kent Maidstone for advice. Staff were very helpful and showed me what equipment would benefit me even visiting my home to help install said equipment. Great service and especially the staff who went the extra mile to help me.


23 de mayo de 2024
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

We were very disappointed that we could not get your TV to work with the equipment. Such a shame! Please don't hesitate to get back in touch if we can help in the future. Thank you very much for the review.

Valorada con 5 estrellas sobre 5

I had a problem with my ears and Zoe at…

I had a problem with my ears and Zoe at Canterbury responded to my need for urgent help as I had a holiday departure flight a few days later! I would strongly recommend anyone with ear problems to seek help from them! I will certainly be using the services that they offer again.

13 de junio de 2024
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

We are very happy to hear you were able to get the urgent help you needed and hopefully you enjoyed your holiday. Thank you very much for the review.

Valorada con 5 estrellas sobre 5

The best

Excellent attention to my hearing problem, Zoe cleared my ears painlessly and my hearing was restored. I would recommend wholeheartedly. Thanks Zoe.

11 de junio de 2024
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

We are happy to hear that Zoe was able to help you to hear better. Thank you very much for your review.

Valorada con 5 estrellas sobre 5

I found this charity through Age UK

I found this charity through Age UK. I needed details of a phone that would help her as she is very hard of hearing.
I was able to see them as I was in Maidstone (you usually have to book) they offered me a referral for assessment to see how they can help her.
There website has so much to help the deaf and hard of hearing. It's true,you don't know till you ask

11 de junio de 2024
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

We are happy that you found us and hope we were able to help her. Thank you very much for the review.

Valorada con 5 estrellas sobre 5

Excellent service

I contacted Hi Kent about trouble I was having hearing an audio book. I had a reply and advice the next day providing me with a variety of options. I was very pleased with their efficiency.

30 de mayo de 2024
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

We are really pleased that we were of help. Thank you very much for the review.

Valorada con 5 estrellas sobre 5

Had an assessment interview

Had an assessment interview. Very positive help and advice given by Jon. Came away feeling more confident in dealing with my hearing loss. Wouldn't hesitate to recommend Hi Kent.

15 de mayo de 2024
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

Dear Patricia. We are very pleased to hear you feel more confident after seeing Jon and wish you all the best. Thank you very much for the review.

Valorada con 5 estrellas sobre 5

earwax…removal.

I had my ears checked and earwax removed. The young ladies were both very helpful and the lady that removed the earwax was very caring and careful.they told me about all the things I could get to help with my hearing loss,and to contact them if I needed advice.

14 de mayo de 2024
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

Dear Patricia. We are very happy to hear your experience of our wax removal service. Thank you very much for the review.

Valorada con 5 estrellas sobre 5

HI Kent - the best experience for ear wax removal.

We received a warm welcome at HI Kent, having booked for ear wax removal. Microsuction was a new experience which Zoe explained in detail so I would understand what she was going to do. This included showing me pictures of just how blocked both ears were - Zoe having thoughtfully checked first whether I wanted to see the images! Throughout the process she frequently checked whether I was comfortable, regularly reporting on progress. Zoe has such a warm, kind and friendly personality and is a skilled professional with the microsuction technique. I shall follow her advice to have my ears checked periodically and will look forward to returning to this charity.

4 de abril de 2024
Opinión espontánea
Logotipo de HI Kent

Respuesta de HI Kent

Dear Rosie. Thank you very much for your detailed review of our ear care service. We really appreciate your kind comments.

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