Booked a roundtrip from Seville airport…
Booked a roundtrip from Seville airport to my hotel and back through booking com.
They charged me 50£ prior. The taxi company claims that I didn’t ask their taxi even though one of their driver waited outside customs with my name. He knew the hotel I needed to go to and drove me there. Once at the hotel he told me I needed to pay 40€ as it hasn’t been paid for. I was confused and paid by card.
Later when complaining to booking com they told me that I didn’t take the right driver and therefore they can’t refund me. I think this company is a scam by sending two drivers to the airport one picking up the person and one taking a photo an hour later to show that the client didn’t show up so they can charge twice.
Respuesta de Hispatransfers
Hello,
First of all, please note that you did not make any booking directly with us, but via a third party company. Therefore if you have something to claim, please do over that company.
Secondly, please note that we have sent a driver as per the service that we received from that company. We waited for you over 1h at the airport, tried to contact you on the phone and no answer was received. Also, we have sent all the proofs showing that we tried to make the service.
We know nothing about other driver waiting for you, we don't know this man and why he was there waiting for you (maybe it was the hotel who sent him and charged you, as it happens sometimes). If he was one of our drivers, he should give you a ticket or an invoice with our company details, which it is impossible to be done as that stuff is issued by our office, which did not make any of this. We never charge in cash or card to passengers, as we mostly work with agencies or companies who pay the service, not the passenger.
So we are afraid that you were scammed by another person, who has nothing to do with our company. Next time we suggest you to let the driver show you something prooving that it is the right one. Besides, if he gave some ticket of the transaction, you may see the data showing none of our company details (hint: you can find out who really was who scammed you).
As informed we have provided all the evidences (not just one photo) showing that we have tried to make the service as per received from the company you booked over.
In addition, we have tried to contact you over the phone to let you know about this and you never picked it up.
Any questions, please feel free to get in touch.
Hispatransfers