ZERO stars
ZERO stars. One of the worst service experiences I have had in decades. Stay away from The Appliance Repair Men and Hi-Tech Appliance
I called The Appliance Repair Men Leesburg on July 23,2026 to repair a faulty igniter on my Bosch gas stove and paid an $89.99 service fee. The technician came on July 27, broke two screws on the burner with the faulty igniter, disassembled the other burners, and left the entire stove unusable.
He said parts had to be ordered and required a 50% deposit of $296.81. I clearly explained that the house was rented and the stove had to be operational by August 10. I was assured it would be.
Only after paying did I discover that the technician was actually from a subcontractor, Hi-Tech Appliance.
Six days later, on August 3, the technician texted asking me to send a photo of the stove serial number because the photo he had taken during the service visit was blurry. In other words, six days had already been lost because they had not properly recorded the information needed to order the part.
I was traveling and could not get to the house until August 7. That day, I spoke with management and again asked whether the stove would be repaired by August 10. I was assured that it would. I also asked them to at least reassemble the four burners that did not need repair so my tenants could use the stove. I was told they would do that as well.
Neither happened.
No one came on August 10 or August 11. The FedEx tracking later showed that the part was not even shipped until August 10 and arrived August 12. My tenants were left without a working stove for three days. The repair was finally completed on August 13.
On August 14, I refused to immediately pay the remaining 50% and asked to speak with a manager from The Appliance Repair Men, the company I originally hired and that sent this subcontractor. I was connected with manager Louis. He repeatedly interrupted me, became belligerent, and eventually started yelling when I explained that, after such negligent and misleading service, I did not believe I should be charged the full amount.
Instead of apologizing or trying to find a reasonable solution, Louis accused me of “extorting” the company because I said I would leave negative reviews about my experience.
The total charges for this repair were approximately $677.60.
Had they simply been honest that they could not complete the repair by August 10, I would have hired another company. Instead, they repeatedly assured me it would be completed on time while delays caused by their own mistakes continued.
I originally chose The Appliance Repair Men after trusting the Google AI summary showing it as highly rated. Based on my experience, I would give them ZERO stars.
Stay away from both The Appliance Repair Men and Hi-Tech Appliance.