Overall it was a disappointing experience purchasing the nasal sprays directly through the Bio sure website. The information on the website indicates that the items purchased would be dispatc... Ver más
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Consulta las opiniones de los clientes
Great efficiency from BioSure, order arrived before the week was out. Very discreet as well. Test was very easy to perform with crystal clear instructions. Results within 15 mins, in the comfort of... Ver más
La empresa ha respondido
I've ordered a kit test about 1 week ago and I've even been charged extra to get my kit delivered to me in the next day working. However, for some reasons, the kit has never been delivered to me. I've... Ver más
La empresa ha respondido
I ordered the HIV self test arrived promptly good clear instructions followed and received my results in 15 minutes excellent way to know your status it’s really easy to test and after 12 weeks you ca... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
The BioSure team have unique and extensive knowledge and have helped hundreds of thousands of people throughout the UK and the world, to #KnowYourStatus. We develop, manufacture and distribute world class self-tests and wellbeing products to help you take control of you.
Información de contacto
London, Reino Unido
- 07763 489170
- info@biosure.co.uk
- hivselftest.co.uk
3,6
Medio
151 opiniones
No consta que solicite reseñas
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No ha contestado las opiniones negativas
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It was delivered on time
7 de septiembre de 2021
Respuesta de BioSure Global
Hi Edith,
Glad you received your order on time!
Thanks for leaving feedback.
Much appreciated, the BioSure team
Nice service
Never got the delivery!
After the first delivery failed they contacted me and sent me a new one that arrived. Very happy with the customer service! Thank you!
30 de agosto de 2021
Opinión espontánea
Respuesta de BioSure Global
Happy to hear that John-André R!
Thank you kindly for updating your review, glad you received your order.
All the best, Becky
Respuesta de BioSure Global
Thank you for choosing BioSure.
All the best, the BioSure team
Easy to use
Easy to use. The diagrams makes the instructions easier to follow. I would recommend it 100%.
4 de agosto de 2021
Respuesta de BioSure Global
Good afternoon,
Thank you for leaving your feedback, very much appreciated.
All the best, the BioSure team.
I find using this self-kit easy to use.
I find using this self-kit easy to use and purchase online. The instructions are easy to follow.
3 de agosto de 2021
Respuesta de BioSure Global
Hi there,
Thank you for your feedback, glad you found the kit easy to use.
All the best, the BioSure team
Great and fast customer service with…
Great and fast customer service with clear explnation, the kit was very easy to use although it took me s while to collect the blood
27 de julio de 2021
Opinión espontánea
Respuesta de BioSure Global
Hi Stathis,
Thank you for your feedback!
All the best, the BioSure team
Great product
Quickly delivered, easy to use and felt confident about the test result
19 de julio de 2021
Respuesta de BioSure Global
Hi Anders,
Thank you for your feedback - glad you were able to confidently read your result.
All the best, the BioSure team.
You are the best
6 de julio de 2021
Respuesta de BioSure Global
Hi Susan,
Thank you for your support!
All the best, the BioSure team.
Respuesta de BioSure Global
Hi there,
Thank you for your feedback.
All the best, BioSure UK.
I received a false positive and I must…
I received a false positive and I must say it was one of the scariest weeks of my life. I’m assuming it has something to do with the antibodies released during a COVID infection also triggering the test and this needs to be sorted immediately as your product is faulty.
15 de junio de 2021
Respuesta de BioSure Global
Hi Matt,
Please could you email bsmith@biosure.co.uk to discuss this matter with us in more depth as to investigate this fully.
Kindest regards,
Becky
EDIT - Internal studies have been performed to assess the possibility of interference with COVID. COVID-19 infection will have no effect on the result of the BioSURE HIV Self Test. COVID-19 antibodies are specific to the SARS-CoV-2 virus and therefore cannot cause any cross reactivity with the HIV test.
issue with kit test delivery- refund policy- responding to client's email
I've ordered a kit test about 1 week ago and I've even been charged extra to get my kit delivered to me in the next day working. However, for some reasons, the kit has never been delivered to me. I've also tried to contact via the email appears on the website but still I've got no response. it's been almost 10 days now and I havent received neither any refund, response or the kit test itself.
4 de junio de 2021
Respuesta de BioSure Global
Hi there,
I am so sorry to hear that you have not received your kit and that you were not impressed with our customer service. I have just checked the tracking and can see that the item could not be delivered but unfortunately we were not informed about this failed delivery.
We will be happy to offer a full refund or a replacement free of charge so you are able to test. Please email me directly at bsmith@biosure.co.uk to discuss this further with myself.
Thank you, Becky.
I have used Biosure twice so far
I have used Biosure twice so far. Great Service and the products appear to be good
4 de junio de 2021
Respuesta de BioSure Global
Hi Ioannis,
Thank you for your feedback, very much appreciated.
Kindest regards, the BioSure team.
Perfect
Becky from Biosure replied to my email and problem (test didn’t work which was my error/fault) within minutes and dispatched a new one immediately. You don’t get better customer service than that.
3 de junio de 2021
Opinión espontánea
Respuesta de BioSure Global
Hi Chris,
Thank you for your kind feedback. Hope you were able to retest with ease.
Much appreciated, the BioSure team.
It was fantastic
It was fantastic
But I have a question , instruction said after the first 3 minutes I should see a light moving up but I couldn't see any thing how ever my test became negative within a short time . Does that mean my test is OK? Or i have to repeat it .
31 de mayo de 2021
Opinión espontánea
Respuesta de BioSure Global
Hi Hisham,
This is stated on the instructions to make clear to the user that if the test does not start running, they should try pushing the test device further into the buffer pot. However, discolouration varies from user-to-user and even test-to-test. As long as the control line is visible at 15 minutes, your result is reliable.
Thank you for your feedback, much appreciated.
Kindest regards, the BioSure team.
This was really simple and quick
20 de mayo de 2021
Respuesta de BioSure Global
Hi Michael,
Glad you found the test easy to use.
Thank you for your feedback.
All the best, the BioSure team.
Respuesta de BioSure Global
Thank you Nikolay for your review.
All the best, the BioSure team.
Quick delivery & simply to use
Quick delivery, reasonable price and the test kit itself is very easy to use with good instructions and information provided.
17 de abril de 2021
Respuesta de BioSure Global
Hi Lee,
Thank you so much for your kind feedback!! Glad you were able to use the test with ease to know your status. All the best, the BioSure team.
Such an efficient service of a great…
Such an efficient service of a great product
16 de abril de 2021
Respuesta de BioSure Global
Hi Richard,
Thank you kindly for your feedback, have a lovely weekend.
All the best, the BioSure team.
So quick and easy to use in a relaxed…
So quick and easy to use in a relaxed environment
13 de abril de 2021
Respuesta de BioSure Global
Hi there,
Thank you for your feedback, very much appreciated.
Kindest regards,
Bec
Respuesta de BioSure Global
Hi there,
Thank you so much for your feedback. Glad you were able to use the test with ease to #KnowYourStatus!!
All the best, the BioSure team.
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