Hmrc Opiniones 

Terrible. 35 minutes waiting on the line.
The UX for Self-Assessment is horrific.
I owe HMRC an extra £40.
It's cost me more than £40 in time to tell them.
The form should pre-fill with all the information they have on me, then I can amend the one field that is incorrect.
Instead I have to source the tax information they already hold on me directly from my employer and each of the banks I am with.
It's an unnecessary duplication of effort.
I can't even all to ask them if my figures match their figures.

P55 nightmare. Submitted at start of June 26 and still no payment- fractured and bureaucratic piece of government with no point of responsibility to resolve simple claims or someone who can confirm when rebate will be sent. No complaints process - nuff said

I rung up to close my Self Assessment ,as i was only self employed from 2023/2024, I filled in a paper format, So they asked me what i had written on my return form, as my employent, i said live in carer, then got asked the date i sent the forms to them, then the last amount i paid, How i remember all that ,They are looking at my papers which i sent in July, How can i remember that i work with people with dementia ,i have to repeat myself 200 times a day just reassuring them that they are in their own home, and its either morning or night, Now they cant close my self assessment ,as i could not answer those questions, how ridiculous is that.Workimg as a carer underpaid, looked down upon ,am even wondering why are they penalising us who work everyday, i have worked since 2004 , never claimed benefits ever, and then those on benefits are way better off, they dont get any stress from penalties,Am glad am retiring next year, will definately never encourage anyone to work, its not worth it.

Tax anyone for nothing.
I have been paying more tax than normal. My tax code have changed for me to pay more tax. I shouldn’t be paying more as I have been on the books for years. I can’t get hold of them by phone and they don’t read my emails. Anyone know for some good accountants in the Bridgend area. Please let me know . The tax office is a joke . I setup an online account and tried to get online but there was a problem every time I try and get further . So I can’t do it online and can’t phone them. The tax office is just a joke. Bring back the phone system so people like me that don’t know what they are doing can ring up.

I was having issues with my tax calculations and income , Emma from HMRC Preston. Helped me out a lot . Star worker ⭐

Rang about topping up my NIC contributions , after being on hold for 20 mins I got through to a person with terrible English who then hung up on me , crazy stuff.

I have had no less than 2 GATEWAY numbers issued but neither of them work. I have registered a password and it does not work either. I tried to obtain another new gateway number and spent time answering questions which ended with "we are not able to verify your identity and you nedd to go to a post office to have them take your photo. I send in a paper return which is accepted and actioned and pay tax every 6 months, BUT they cannot verify my identity without acrobatics, H M R C are , as so many reviews testify,a complete joke . And the head of HMRC received a knighthood for running an incompetent organisation. Next stop house of Lords for him. The fact that no-one in authority EVER answers reviews speaks volumes.

On the phone with Olivia , excellent , professional , patient , quick and smart !
Sorted everything real fast with two novices plying her with questions. Even checked with other departments
on questions unrelated to her speciality. Top marks to her, she needs promoting to set the desired standard across the board
Steve

This was my first time calling HMRC. I got through fairly quickly but found the person on the phone oddly rude and unhelpful and strangely accusatory in tone, even before I'd explained my query fully. I said I was receiving letters that had nothing to do with me and had been returning them in the post, but the person advised me to just keep doing it. I poltely pointed out that this wasn't going to resolve the issue, as I had been doing this already which is why I am having to call, so they said they would file a complaint. It was just an unpleasant experience and I wasn't offered any resolution other than to call Companies House.

Received a £100 "CIS Late Filing Penalty" for a Construction Industry Scheme contractor return we never knew we owed. We never registered as a CIS contractor — there was no reason to, as we've never engaged or paid a subcontractor — and no registration request was ever made, by us or anyone else. No CIS scheme is visible anywhere in our HMRC online account, even though the penalties themselves are. Called the helpline listed on the notice — the automated system won't let you speak to anyone unless you already have a CIS registration number, which is the exact thing we're trying to query. Appealed in writing. A second identical penalty arrived a month later, because there's no way to file a nil return or stop a scheme nobody registered for and nobody can find. Two written appeals and a formal complaint later, still unresolved. If you're a small business dealing with HMRC on anything even slightly outside the standard boxes, budget for this kind of runaround.

Just held for 40 minutes on the hmrc phone line and then they just disconnected the call- if they want the tax , they need to answer the calls.

Non functional waste of resources. This department is not fit for purpose, its a pretend department that serves no one but themselves drawing a salary for what?

Serious review needed, all levels of management, and start again.

Every year I have to chase late payments owed to me, every member of staff pretend to help, conversely if I owed them money I would be summoned to court!

Trust pilot I expect specific details prior to removal of a honest review! As to exactly what rules I have broken.

Maybe I was just lucky but I had an excellent experience. I was dreading phoning HMRC about a problem I had filling in my self assessment after hearing all the horror stories but I got through to someone after 10 minutes. This lady could not help with my particular query so put me through to someone else who was fantastic. She went through everything I was unable to fill in or understand and helped me complete that particular section of the form. Could not fault her.

Spoke to hmrc about my pension/ tax code issues last night. The young woman who answered was positively hostile and told me to go and calculate my own projected income, which, as a pensioner, is ludicrous.Yesterday, I was also told that my tax code had been changed due to some money transfers into my account.
Today I phone to let them know that an investigation is being carried out, I find a different adviser, who says " no, it's because we know how much is in your pension and we add it to your state pension and tax the total", while giggling at me. She seemed to find me very funny, I'm glad I entertained her, but it's no joke for pensioners like me who saved, foolishly, in pension ISAs. Don't do it peeps - just put it in a non taxable ordinary ISA, because until they start taxing that, you'll be the boss of your own life. As for HMRC, it seems to have been 'outsourced' and the sooner it is investigated and made decent again, the better.
PS- I'VE JUST HAD 2 PERFECTLY CIVILISED CALLS WITH ADVISERS. MY HUNCH IS, IF YOU WANT DECENCY, YOU SIGN UP TO THE SURVEY

I waited almost an hour to get through but was then helped by Phill A (from St Helen's) in the PAYE team who was superb. He was kind, empathetic, knowledgeable, and took time to understand my concerns. He went into a lot of detail to explain the mechanics of what was going on, corrected an error he spotted that had been made by someone else, did some speedy calculations, and consulted a more experienced colleague to help resolve my query. Phill left me with a clear way forward as to what to expect, what to check for, and what to do if something happens that's different from what's expected. And all done with that wonderful Scouse accent and sense of humour ! Thank you Phill, much appreciated.

I only get 1 payment a year from my pension in May which is always below the 40% tax threshold. Again this year I was taxed at 40% on everything above my personal allowance. P55 filled in and sent online and was supposed to get a reply within 30 days. I ended up ringing them after 35 days waited around 30 mins to talk to somebody only to be told it had been passed to another department. Gave it a couple more weeks and again rang them after seeing on my report that I was to be taxed at 40% on all pension payments this year so again explained I only get 1 pension payments. Again yesterday noticed that nothing has been changed still waiting a reply but powerless to get this sorted. If any financial institution worked this way they would be reported to the financial ombudsman. I understand there are many issues and difficulty on ensuring people pay the correct tax but this is the 5th year running I have had this issue.

If you work for HMRC just know there’s a special place in hell for you

Absolute waste of space money grabbing shit heads
Sent me a tax bill for £900 for 2024 2025 when I am paye and always have been. They theived enough of me at source. They ain't getting anymore!!!!!!!!!!!

Useless, absolutely useless. PAYE they take one payment and then never again and then sent threatening letters. I am still being charged interest from an overdue interest payment for 6 years now. No possible way of resolving. I have paid twice and they can't find it as they said it must have been paid to a different reference. Impossible to speak to anyone with half a brain.

Absolutely shocking website, which seems designed to be difficult & off putting. I have wasted over an hour trying to get my tax refund.