Hmrc Opiniones 

Sent three letters now all needing signed for; tracked / traced them and they were delivered and signed for but on following up by telephone no-one knows the person who signed for them. If I wrote then the letter will be dealt with and phone call just duplicates work already in progress so no to help on the phone because I wrote. No reply still after 6 months....what does one have to do to reclaim over paid tax when I don't even earn enough to pay tax in the first place?????

Once again i had to deal with HMRC> Couldnt get anywhere so registered a complaint. Ricky Burke phoned me but was out so he helpfully agreed to phone me the next morning. Went out of his way to answer my questions and resolve my problems and is orthy of a 5 star review. The biggest problem with HMRC is getting hold of anyone and wait times on the phone. In my experience once you have managed this the staff seem extremely knowledgable and very helpful. You just need to get the right person.Thanks Ricky, top work.

If the staff worked for a private company instead of the tax payers, they would have been sacked or the company they worked for would have gone out of business. We applied for a vat registration number on the 23rd July 2025 but still not received a vat number. It is impossible to speak to anybody at HMRC or to make a complaint about them. They confirmed that we have been given a number but will not tell us what it is. Apparently, they have sent it in the post! No doubt we will get penalties for failing to make a return despite it being impossible due to their complete incompetence.

I sent my passport for renewal, I received a texts saying it had been received, then 8 days later received another text advising they’d sent me an email, which stated a problem. It was 19.20hrs when I called them, the phone was answered immediately and the agent took all details saying it would be passed to the examiner. An hour later I was called by the examiner to cross check details, we sorted the issue and he said he would get on with it, the next morning I had a text saying it had been approved and a bit later another text saying it had been printed and was being passed to the delivery supplier. A couple of hours later a text landed from the Royal Mail saying my passport will be delivered tomorrow morning. I am more than impressed.

Today I phoned HMRC about me possibly owing some tax on interest that I had received and also about removing any link to a school that I hadn't worked for since April 2023. I would like to thank Hiba for both her patience and professionalism. Dealing with people like Hiba actually makes sorting out your taxes enjoyable!

If I could give 0 stars I would. I've been speaking/on hold to HMRC for almost 3 hours. I've been passed around different teams (no-one wants to actually solve my query but just palm me off on the next team). I've now been cut off instead of being transferred so I have to reexperience being on hold for 45 minutes. This service is an absolute disgrace. HRMC should be able to advise on their own legislation.

Why isn’t there anything done about the worse service I have ever experienced in my life. This time the phone just went dead twice before having the slightest chance of taking to someone, and now if you want to complain you have to wait until October.
You couldn’t make it up!!!

Appalling service

- 5 x hung up on ("System errors" - I wasnt rude)
- 6 x letters sent (that I didnt ask for to an address I cant access right now)
- 1 x emails received (sent another letter)
- 0 x call backs

Approved for my VAT registration. Waited 15 days for the letter to come through. Wife is greek so went to visiting her family for a month. No access to the business address

Contacted them for the VAT reference number for an invoice. They cant provide this over the phone or in an email to the businesses email address.

Find out 1 specific team can help. Email them - they sent a letter. No number for team and takes the 4 business days to respond.

This is not a service, it is a roundabout of nonsense conversations with unhelpful people. They WFH 3/4 days per week and couldn't give a monkeys about your problems.

Very disappointed - can understand why everyone is leaving the UK

Apalling customer service. Took some money from my pension April 2025, completed P53 reclaim forms same day. June 23 letter asking for bank details for my rebate, sent these same day. Now chased 4 times, twice told I would be informed of the situation within 48hr, not a single call. Complained and 2 weeks later not even assigned to anybody. Rang again today to be told payment is being processed, should be a few days. Seven weeks to process a payment after the real work has been done. Apalling service, just not interested in customers, typical civil service.

Why can't I email you? Your a public servant but service is distinctly lacking. It would help if you got proper software engineers to write your systems rather than a bunch of overpaid monkeys from whichever consultancy are ripping you off this year.

I normally have someone do my tax return for me. This year I was unable to reach her so I decided to do a self-assessment return.
@Norbert was the person who assisted me, and when our call dropped he called me back promptly, and because he called me back I didn't get the opportunity to complete the survey.
What a knowledgeable, respectful, thoughtful, courteous and professional gentleman. He listened, considered my query, gave great guidance and didn't make me feel rushed at all. Thank you and well done Norbert.

I’ve been in contact with HMRC regarding Class 2 insurance contributions towards my pension. They were incredibly helpful through every step of the way, saved me money and gave me tips on the best times to phone - I got through straight away every time. On the last phone call when all was sorted the man was so kind I was moved to tears. Could I give a special mention to Stephen. I think it’s important to give a good review for good service otherwise it looks overwhelmingly negative. This is not the case in my experience.

Not even worth the 1 star, absolute joke trying to contact them. Just keep getting sent links not relevant to the query! When I did get through the advisor sounded like a masticating cow chewing on her dinner so unprofessional and uninterested. Disgraceful service and so incompetent!

While I wanted to give Harriet a 5* rating I did have to wait for 47 minutes to speak to someone which is dreadful. Harriet, when I did get through, was helpful, friendly and did her job - all I ask from HMRC. I believe that she is an asset, keeping her excellent customer service going even when her system froze twice during the process. I had called due to receiving a letter from another HMRC employee which made no sense at all to either of us so we agreed to ignore that and start again. In the end I am delighted and relieved to say that Harriet and I got there!

You can’t even get anyone on the phone. The system is designed to get rid of you by sending a text. I’ve filed my tax return and due to a fault on HMRC’s part they are sending me threatening letters, even though I’ve appealed. They are clearly scamming people out of money and couldn’t organise their way out of a paper bag.

These people are a complete waste of time hmrc should stop using unskilled people to work at the tax office they are obviously stressed out because they are under pressure to do a job the don't have the qualifications for.

Disrespectful customer service

I am going to buck the trend here because I think people only leave reviews when they have had a bad experience?.
I have now had to deal with HMRC 3 times recently for a death in the family and also my e bay income.
On all 3 occasions they have gone above and beyond and have been amazing.
Phone answered very quickly and e mails replied to quickly.
Special thanks to Robert and Daniel.

Absolutely useless!!! Stuck in a loop with these idiots and they won't help!!!
I'm trying to log in to my government gateway id thing to sort my tax assessment out and I don't have my old phone number and as I said I'm stuck in a loop. Can't ever get through to any one.... I got through once before and they said they'd sorted it and send me a letter with new details... guess what letter never arrived... honestly they drive me insane!! But they're quick enough to come after you for money. Disgusting service, should be abolished!!! Hate this stupid system!!!

My issue with HMRC has been ongoing for over 8 months with no resolution and no one taking responsibility. I had to escalate the matter to my MP and even write to the First Permanent Secretary and Chief Executive just to get a response — and the issue is still not resolved.

HMRC seems to be run by people who can only follow rigid desktop procedures with no ability to think critically or take ownership. They don’t accept emails, and any letters sent are rerouted through a Royal Mail depot in the Midlands to be scanned and forwarded, which delays everything further.

Despite submitting an online complaint, I’m still waiting for it to be acknowledged. It’s ironic how quickly HMRC chases the public for money, yet when they make mistakes, they move at a glacial pace. Absolutely disgraceful.