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Holidaysafe Travel Insurance Opiniones 

18.738
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After many on-line searches I eventually found Holiday Safe. Very easy to get a quote and very favourable pricing. Of course I hope that I never have to use them, but isn't that what insurance is all... Ver más

Valorada con 1 estrellas sobre 5

I have used them before and they were excellent... this time I tried FIVE TIMES to get an online quote. Each time it either: Wouldnt allow me to correct an incorrect answer Would allow me but t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Easy to purchase online and covered my medical conditions thoroughly. Very good price when compared to what some companies wanted, one would not even insure me. Only wanted cover for a short UK break... Ver más

Valorada con 5 estrellas sobre 5

I took out some single trip holiday insurance with Holidaysafe because I have used them before. It was a very straight forward exercise to complete the online questions, and then pay for the policy. T... Ver más

Información sobre la empresa

  1. Seguros de viaje
  2. Aseguradora
  3. Compañía de seguros

Sobre Holidaysafe Travel Insurance

Escrito por la empresa

At Holidaysafe, we provide a wide range of travel insurance policies tailored to suit different travelers, budgets, and trip types, including Single Trip, Annual Multi-Trip, Family, Winter Sports, Longstay, and Backpacker options. Our website provides an ‘at a glance’ price and cover comparison, helping you find the most suitable policy for your needs. We’re committed to delivering great cover at affordable prices and ensuring first-class customer service, from purchasing your policy to making a claim or using our emergency assistance service.

Why choose Holidaysafe?

Escrito por la empresa

24 Hour Emergency Medical Helpline
We provide a dedicated medical helpline to all customers, which is available 24 hours a day, every day of the year.
Call Centre
Our friendly customer services team are here to help, so if you have a query or need some help and you would prefer to chat to a real person, please give them a call on 0333 005 1062. We are open 8am-7pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
Featured in the Which? Best Rate Tables
Holidaysafe has featured in the Best Rate Policy tables since 2010. To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
Awards & Nominations
Insurance Choice Awards 2024 Finalist, Insurance Times Awards 2024 Finalist, Your Money ‘Travel Insurance Provider of the Year’ 2018, The British Travel Awards’ Bronze Place in the ‘Best Travel Insurance Provider’ category 2017, Moneywise ‘Most Trusted Travel Insurance Provider’ 2016, Moneyfacts ‘Travel Insurance Provider of the Year’ 2014 & 2016, Personal Finance Awards Finalist 2012
Air Doctor Connect
As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!

Información de contacto

  • Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, Reino Unido

  • holidaysafe.co.uk

Holidaysafe Travel Insurance

Award winning cover starting from under £10 – get your quote today

4,5

Excelente

TrustScore: 4.5 sobre 5

19 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,5

Todas las opiniones

(18.738)

347 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Poor customer service

Poor customer service. Staff spoke poor English, did not seem to understand what I was saying, and kept contradicting themselves. They rang back to tell me that what they'd just told me was wrong, then rang back again to tell me that what they'd told me the second time was wrong as well. I ended up cancelling the policy.

21 de julio de 2026
Logotipo de Holidaysafe Travel Insurance

Respuesta de Holidaysafe Travel Insurance

Hi Alison,

Thank you for taking the time to leave us a review and I am sorry to learn of your experience.

So we can look into this further for you, please can you email us on responses@tifgroup.co.uk and provide your full name, DOB, post code, policy reference and any telephone numbers you would have used to contact us? We can then review the calls in question and provide you with a detailed explanation as to what happened.

Kind regards,

Claire
HolidaySafe Team

Valorada con 1 estrellas sobre 5

Dealing with Customer Service

I spoke on the phone to one of your customer service team. Unfortunately the gentleman was not English I think Indian, and I had great difficulty in understanding him. I felt very embarrassed at having to ask him to keep repeating the questions. Eventually we got through it but it was a trial to do so. I have used you before . If it were not for my 20% discount I would have terminated the phone call.

10 de julio de 2026
Logotipo de Holidaysafe Travel Insurance

Respuesta de Holidaysafe Travel Insurance

HI Gillian,

Thank you for taking the time to leave us a review and I am sorry to learn of your experience.

We have sent you an email to discuss this further.

Kind regards,

Claire
HolidaySafe Team

Valorada con 4 estrellas sobre 5

Good value insurance for pre existing health conditions

I’ve some pre existing health conditions and used Holidaysafe several times since being diagnosed with cancer. Yes, there are lots of questions some of which I’m not completely sure of, but the cover is very reasonable. I noticed that there’s no longer a requirement to disclose every minor issue or GP visit, a big improvement. I’ve never needed to make a claim and fingers crossed this continues. I guess that would be the time to review the quality of the product.

11 de julio de 2026
Valorada con 5 estrellas sobre 5

Easy to use website

Easy to use website, great quotes because they actually break down the risk and treat each condition in detail rather than a blanket quote to cover themselves, this suggests more customer focus in my mind, the price compared with the leading brands emphasises this and speaks for itself.

8 de julio de 2026
Valorada con 4 estrellas sobre 5

Claim success

Sadly I have had to make claims for both the last occasions when I have used Holidaysafe insurance.

Both claims have been settled; my only reason for not giving 5 starsis that on the last occasion the company kept insisting on a breakdown of expenditure which did not exist.
In the end the claim was settled properly.

7 de mayo de 2026
Valorada con 5 estrellas sobre 5

Superb Customer Care

I've recently used Holidaysafe again for our holiday insurance and, as usual, they have provided a top service.
I went on their website and started completing the questionnaire when I made a bit of a mistake and got myself in a bit of a mess, a quick phone call them and the customer care operator was able to sort it all out in short order - She was polite, understanding and very helpful. Brilliant, no wonder we keep coming back.

8 de julio de 2026

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