I was really pleased with my experience, especially as someone who didn't know a great deal about jewellery at the start of the process. We looked through lots of different stones, and the one I found... Ver más
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Consulta las opiniones de los clientes
Holts made wedding rings for my fiancé and me and we had a wonderful experience from start to finish. Neither of us are particularly knowledgeable about rings or jewels in general but we knew what we... Ver más
Really helpful, knowledgeable team. When someone was away, there was always someone who could pick the project up. Simei and Alicja were only too happy to keep trying until we found the right stones.... Ver más
La empresa ha respondido
I had an exceptional experience with Holts Gems. May was very knowledgeable and was patient with me in ensuring the design was perfect. The ring is beautiful and you can tell how much care and precisi... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Based in London's Hatton Garden, Holts Gems are a second generation family business, specialising in bespoke engagement rings, fine jewellery, loose gemstones and bespoke jewellery design. We offer one of the largest collections of precious and semi-precious gemstones in the UK. Our team of highly trained Lapidaries are happy to fashion your gemstone into any shape according to your requirement as well as repairing or re-polishing a gemstone to its original condition. We also offer pearl and bead re-stringing, gemstone testing and jewellery valuation services. Since its opening in 1948, Holts Gems has come to symbolise the highest degree of expertise and integrity within the jewellery and gemstone trade. Holts Gems is proud to have been recognised for its exceptional standards of service, and consequently honoured with a number of awards, including the Luxury Business accolade at the Family Business of the Year 2014 and the Independent Retailer of the Year at the Retail Jeweller awards.
Información de contacto
1st Floor, 39 Greville Street, EC1N 8PJ, London, Reino Unido
- 02074055286
- info@holtsgems.com
- holtsgems.com
5,0
Excelente
257 opiniones
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Had an amazing experience at Holts…
Had an amazing experience at Holts Gems. My fiancé and I got our wedding rings from there and couldn’t be happier. We both chose to go with bespoke wedding bands and they really helped our vision come to life. May was amazing in helping us decide what we wanted and Amy was also brilliant when we came to collect. They both made the experience so special
7 de junio de 2025
Opinión espontánea
Respuesta de Holts Gems
Dear Zhara,
Thank you so much for your wonderful review! We're delighted to hear that you and your fiancé had such a special experience with us. It was a pleasure helping bring your bespoke wedding bands to life, and both May and Amy will be so happy to know they made the process memorable for you. We're honoured to have played a part in such an important moment and wish you both all the happiness in your journey ahead!
Best Regards,
Madeline
Holts Gems Team
Excellent experience
I had an excellent experience with Holts. I found them to be honest, knowledgable, accommodating and extremely helpful throughout. At all times I felt like I had the help and advice I needed to see me through the process. Special shout-out to May who was absolutely wonderful — could not recommend more highly!
15 de marzo de 2025
Opinión espontánea
Respuesta de Holts Gems
Dear Benjamin,
Thank you so much for your lovely review! We're so pleased to hear that your experience with Holts was such a positive one. It means a lot to know you felt supported and well-advised throughout the process. May will be especially delighted to receive your kind words. We really appreciate your recommendation and hope to welcome you back again in the future.
Kind Regards,
Madeline
Holts Gems Team
Excellent experience with Holts Gems
Excellent experience with Holts Gems. The designers were very helpful in answering all my questions and we were very happy with the ring design & value! Thank you!
31 de mayo de 2025
Respuesta de Holts Gems
Dear Alex,
Thank you so much for your kind review! We're delighted to hear you had an excellent experience with us and that our designers were able to support you throughout the process. We're so pleased you’re happy with both the design and value of your ring. It was a pleasure working with you – thank you again!
Kind Regards,
Madeline
Holts Gems Team
Respuesta de Holts Gems
Hello,
Thank you for your kind words! We're so pleased you were happy with both the service and craftsmanship of your bespoke ring. It was a pleasure creating something special for you – many thanks again!
Best,
Madeline
Holts Gems Team
First class service : a real gem!!!
First class service and was able to show us items we hadn’t been able to find anywhere else. Very friendly and offered an excellent bespoke service. We have used holts in the pass and always are very happy with what they offer. A real gem ( it not too obvious a pun!!)
23 de abril de 2025
Respuesta de Holts Gems
Dear Phil,
Thank you for taking the time to leave such a lovely review! We're delighted to hear that you had another great experience with us and that we could help you find something truly special. It’s always a pleasure to welcome returning customers, and we’re so pleased you continue to be happy with our bespoke service. We couldn’t agree more – we do like to think of ourselves as a real gem too! We look forward to seeing you again soon.
Best Regards,
Madeline
Holts Gems Team
Such a lovely experience picking up…
Such a lovely experience picking up bespoke jewellery. Great service. Beautiful craftsmanship.
5 de abril de 2025
Respuesta de Holts Gems
Dear Caroline,
Thank you so much for your kind words! We're so pleased to hear you had a lovely experience collecting your bespoke jewellery. It means a lot to us that you appreciated the service and craftsmanship – every piece is made with care and passion. We hope you enjoy your jewellery for years to come and look forward to welcoming you back in the future!
Kind Regards,
Madeline
Holts Gems Team
Definitely recommend
Definitely recommend. Farah was brilliant. Great service - relaxed and not pushy at all. The ring is absolutely beautiful!
14 de diciembre de 2024
Respuesta de Holts Gems
Hello,
Thank you so much for your kind words! We're so glad to hear that you had a great experience with Farah and that you love your beautiful ring. We always aim to provide a relaxed, non-pushy environment, and we're happy that reflected in your visit. We truly appreciate your recommendation and hope to welcome you back soon!
Best Regards,
Madeline
Holts Gems Team
Respuesta de Holts Gems
Dear Helen,
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our team. We strive to offer both friendly service and expert knowledge, and it's great to know we were able to serve you well.
Kind Regards,
Madeline
Holts Gems Team
Exceptional quality all round
Wow!! Absolutely thrilled with Holts Gems, especially May, who was our primary contact throughout the process! From the moment we shared our vision for the engagement ring, they went above and beyond, presenting us with a wide selection of diamonds which other places did not do. Communication was seamless, and exceptional professionalism. The final ring exceeded all expectations – stunning craftsmanship and outstanding quality, plus the price was significantly better than competitors. I wholeheartedly recommend Holt Gems to all my friends and family! Can’t wait to see May and her team for our wedding rings!!
28 de enero de 2025
Opinión espontánea
Respuesta de Holts Gems
Dear Jaimik,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with May and the team. It’s fantastic that we could bring your vision to life with a stunning engagement ring, and we're so glad you were happy with the craftsmanship, quality, and value. We can’t wait to work with you again on your wedding rings. Thank you for recommending us to your friends and family – we truly appreciate it!
Best Regards,
Madeline
Holts Team
Great experience
Great experience, they fast tracked my order to fit in with my schedule and were amazing. Would definitely recommend.
6 de febrero de 2025
Respuesta de Holts Gems
Hi Tom,
Thank you so much for your kind words! We're thrilled to hear that we could accommodate your schedule and provide you with a great experience. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Best,
Madeline
Holts Gems team
Beautiful ring and great service
The ring Alicja made is absolutely beautiful and such a vibrant colour. I needed to get it resized and Holts Gems were so accommodating and helpful. Highly recommend :)
21 de enero de 2025
Opinión espontánea
Respuesta de Holts Gems
Thank you so much for your kind words! We're so happy to hear that you love the ring and its vibrant color. It was a pleasure helping with the resizing, and we’re thrilled you had a great experience with us. Your recommendation means a lot, and we look forward to helping you again in the future!
Best,
Madeline
Holts Gems Team
Amazing experience
Farah made our experience unique by making sure the ring was ready for my birthday to collect. She explained and addressed all our questions and concerns. She also advised the colour match between the gold and the ruby central stone. I couldn't recommend Holts Gems more!
18 de enero de 2025
Respuesta de Holts Gems
Dear Klaudia,
Thank you so much for your kind words! We're thrilled to hear that Farah helped make your experience special, ensuring the ring was ready in time for your birthday. We always aim to provide thoughtful advice, and it’s wonderful to know that her expertise made a difference for you. We’re so grateful for your recommendation and are delighted to have been part of this milestone. We look forward to welcoming you again in the future!
Best regards,
Madeline
Holts Gems Team
Tanzanite pendant necklace
Professional and efficient service as always from Holts. Have purchased a number of pieces of them over the years and they are always my first port of call. Alicja prepared excellently for the session and provided a number of different options as I wasn’t 100% sure what item I wanted to purchase. Great experience all round and thoroughly recommend.
4 de diciembre de 2024
Opinión espontánea
Respuesta de Holts Gems
Dear Andrew,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you continue to trust Holts for your purchases. It’s great to know that Alicja was able to help you explore your options and provide a great experience. We truly appreciate your loyalty and recommendation, and we look forward to assisting you again in the future!
Best Regards,
Madeline
Holts Team
Respuesta de Holts Gems
Dear Kathryn,
Thank you for your feedback! We're glad to hear you were happy with the personal service. We appreciate your support and hope to assist you again in the future.
Best Regards,
Madeline
Holts Gems Team
Very helpful team and beautiful earrings
Very helpful team and beautiful earrings
3 de enero de 2025
Opinión espontánea
Respuesta de Holts Gems
Dear Letty,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team at Holts Gems and love the earrings. We truly appreciate your support and hope to serve you again soon!
Kind Regards,
Madeline
Holts Team
I have been going to Holts for 2 decades
I have been going to Holts for 2 decades, and have consistently found them to provide an exceptional and very personal service. I have purchased pieces from them, of exquisite taste; I have had repairs done; and I have had jewellery designed by them. Their gems are beautiful, their designers create just the right piece according to your wishes, and the workmanship is superb. When leaving your precious items for repair, you can rest assured that they are in safe, professional and totally reliable hands. They are also very friendly and a pleasure to deal with. Highly recommend.
23 de diciembre de 2024
Opinión espontánea
Respuesta de Holts Gems
Dear Susan,
Thank you so much for your kind and heartfelt review! We are incredibly grateful for your continued trust in Holts Gems over the past two decades. It’s wonderful to hear that you’ve had such positive experiences with us, whether it’s purchasing pieces, having jewellery repairs done, or working with our designers to create something unique just for you.
We’re thrilled that you appreciate the quality of our gems, craftsmanship, and the personal service we strive to provide. Knowing that you feel your precious items are in safe hands means the world to us, and we’re so glad that our team’s expertise and friendly approach have made a lasting impression.
Your recommendation is truly appreciated, and we look forward to continuing to serve you for many more years to come.
Warmest regards,
Madeline
Holts Gems Team
Great experience with Holts Gems :)
My partner and I had a great experience arranging our wedding rings with Holts. Everyone we interacted with was friendly and knowledgeable, and we are very happy with the result :)
19 de diciembre de 2023
Respuesta de Holts Gems
Dear Toby,
Thank you for your wonderful review! We're so happy to hear that you and your partner had such a great experience with us. It's fantastic to know that you found our team both friendly and knowledgeable, and that you're both pleased with your wedding rings.
Wishing you both all the best as you celebrate this special time, and should you need any assistance in the future, we'd be more than happy to help!
Warm regards,
Madeline
Holts Gems Team
Custom made ring
I had a ring designed and made from several old gemstone rings. The staff were all friendly and helpful, and provided good advice. I am delighted with the final product
15 de noviembre de 2024
Respuesta de Holts Gems
Hi!
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you're delighted with your bespoke ring. It was a pleasure to work with you and bring your vision to life using your old gemstone rings. If you ever need any further assistance or advice, we're always here to help!
Warm regards,
Melissa
Really recommend May and Holt's Gems
May and Holt's Gems are exceptional. From my first email inquiry, May was responsive and helpful, which was a big factor in my decision to go with Holt's. When I visited in person, she was patient and took the time to explore all the options. She provided great guidance, ensuring I felt confident in my choice without ever rushing me—especially for such an important decision. Thanks to her attention to detail and expert advice, we ended up with exactly what I wanted. It was a wonderful experience, and I would definitely recommend them.
10 de noviembre de 2024
Opinión espontánea
Respuesta de Holts Gems
Hi Benjamin,
Thank you for your glowing review! We're so pleased to hear about your wonderful experience with May and our team at Holt's Gems. Providing personalised guidance and ensuring confidence in such meaningful decisions is always our priority. We'll be sure to pass your kind words on to May—she’ll be thrilled to hear them! Thank you for choosing us, and we hope to assist you again in the future.
Warm regards,
Melissa
Professional jewellers and wonderful people!
We have been customers of Holts since 2008, when we had a diamond solitaire in a platinum setting especially designed and made for us. At that time we were guided by Jason and Alicja, and the ring was made by Robin.
A couple of years later, our daughter had her diamond solitaire engagement ring made at Holts with help from Jasón and Alicja.
Recently we were in Spain, and Maureen accidentally caught the clasp of her ring on something metallic in our car, breaking the ring and the stone fell out! Thankfully we found the diamond.
On Thursday past we went by appointment to see Alicja, and we decided to have the diamond reset. Alicja pulled out all the stops and had the job completed on Friday afternoon, the day before we were due to fly back to Ireland.
The help and advice is as excellent as the jewellery itself which clearly gives us the confidence to keep going back, and to recommend them to our family and friends.
Alicja’s help this time, and the service she has given us has been outstanding!
We cannot recommend Holts highly enough.
8 de noviembre de 2024
Opinión espontánea
Respuesta de Holts Gems
Dear Peter,
Thank you for your heartfelt review and for being such loyal customers since 2008—it truly means the world to us! We’re honoured to have been part of so many special moments for your family. Your trust and recommendations are the highest compliments we could ask for. We look forward to welcoming you back in the future, and please don’t hesitate to reach out if there’s ever anything we can do for you!
Warm regards,
Melissa
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