Since I wrote my first review on 6 September, I continue to have ongoing problems closing my account and getting my funds back from Saxo Singapore. Their shop may well be in chaos but they are incapa... Ver más
Localización
Cambiar localización88 Market Street CapitaSpring #31-01, 48948 Singapore, SG
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Consulta las opiniones de los clientes
Abbas was extremely efficient. Communication was clear and he took immediately action by requesting the back office to set up a call which solved all the problems. Congrats with the quality!
Overall is okay except about the reporting function. I prefer to got the PDF report via email about transaction activity (transaction such buy/sell or corporate action like dividend payout or whate... Ver más
La empresa ha respondido
Had Jonty to help me out, the service was extremely prompt. They give you calls to remind you about emails you should have received, schedule video calls at your convenience the next day. They call to... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Saxo’s vision is to enable people to fulfil their financial aspirations and make an impact. As a provider of multi-asset trading and investing, Saxo’s user-friendly and personalised trading platforms and apps give traders and investors what they need, when they need it, whether they want to actively trade global markets or more passively invest in their future. -- Saxo supports people across all levels of experience and expertise in trading and investing. Through their apps and platforms, Saxo’s clients invest in global stock, ETF and bond markets, trade leveraged products such as CFDs, FX and options, and invest through a digital wealth manager/roboadvisor, SaxoWealthCare. Saxo Markets is a licensed subsidiary of Saxo Bank, a leading global fintech specialist, founded in 1992. Since 2006, Saxo Markets has operated its APAC headquarters from Singapore, where it is authorised and regulated by the Monetary Authority of Singapore (MAS).
What do we offer?
Escrito por la empresa
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Información de contacto
88 Market Street CapitaSpring #31-01, 48948, Singapore, Singapur
4,6
Excelente
340 opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Jonty, great service.
Had Jonty to help me out, the service was extremely prompt. They give you calls to remind you about emails you should have received, schedule video calls at your convenience the next day. They call to make sure that you received the information they said they would send via email. It's actually a breath of fresh air when it comes to customer service these days. After covid it just felt like every other company shut down their customer service lines to avoid helping customers. Glad it wasn't the case this time.
8 de mayo de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Lim Sheng,
Thank you for writing a detailed review of your positive experience with Saxo.
At Saxo, we do all we can to provide our client the best service. We are grateful we have the opportunity to serve you.
Thanks again and have an amazing day!
Regards,
Kah, Client services
Deposit Funds via TT
I called customer service and talked to Kara. My funds from TT was still not credited to my account after a week. Karan contacted the cash team and sorted out the issue as I told him the amount was huge. He got back to me within the hour on what additional info was needed and called me again to see if everything was sorted out and assured me that such issues will not happen in the future as Saxo now has the record from the sending bank. Thanks Karan for your kind assistance
3 de mayo de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Kenneth Wong,
Thank you for writing us 5 stars review.
It is always amazing to hear that we have been successful in our goal of providing our client with the best possible client experience. Our team is 24/5 ready to assist. Please do not hesitate to reach out should you require any assistance.
Thank you again for choosing Saxo!
Best Regards,
Kah, Client service
Account Access Resolved!
Gupreet Kaur managed to resolve my account access issue, after performing detailed verification of my identity. Thanks for her patience!
1 de mayo de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear HONG YAIN WONG,
Thank you for sharing your 5 stars experience with Saxo!
Our team enjoy doing what they do. It's lovely to hear your kind words of appreciation of our helpful customer service agent at Saxo.
Best Regards,
Kah, Client service
I activate my account by calling Saxo…
I activate my account by calling Saxo phone support and the person talking to me is very supportive. After I get the verification number and confirm with the Saxo Officer and all done. Good listener and fast response. Thank you Saxo and the team.
1 de mayo de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Yaakub Abd Latip,
We are blown away by your kind words!
Thank you for taking time to share your positive experience. We are glad our team's performance exceeded your expectation. Our team is always ready to assist. Feel free to connect with us if you need any assistance.
Thanks again for choosing Saxo!
Regards,
Kah, Client service
Very warm caring service
Very warm caring service
Excellent service
With professional knowledge
Better than Hong Kong Sales team 100%
Hong Kong Sales team is Sucks!!!
26 de abril de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Martin Wong,
We are pleased to hear you enjoyed using Saxo platform and appreciate you taking time to give us 5 stars review.
We are sorry to hear you have had negative experience with our team in HK. If you are willing, please reach out to us via in-platform message to discuss how we can improve further. How to contact us:
http://spr.ly/62044bCpPq
Thank you.
Best Regards,
Kah, Client service
Great Support from Saxo Team
Great Support from Saxo Team - Arpit was the best
18 de abril de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Sanjeev Gupta,
Thank you for taking time to write us a 5 stars review.
Your satisfaction keeps us motivated to continue doing what is best for our valuable clients.
Kind Regards,
Kah, Client Service
Himanchi was the only one of your…
Himanchi was the only one of your operators to actually follow up and reply to hopefully solve the problem which was about to escalate.
Much appreciated, John Whitehouse
29 de marzo de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear John,
Thank you for taking the time to share your feedback about your recent service experience with Saxo and our client service agent Himanshi. Although we are sorry to learn that your experience with our other agents was not up to expectation, we are thrilled that Himanshi was able to follow through and progress your query. Thank you again for sharing your gratitude, we will pass it on to Himanshi.
Sincerely,
Charlotte, Client Service
Service
All my issues have been resolved once Arpit got involved
Currently I have no issues
The problem was my original message was not acknowledged for 4 days, then no response for a further 5 days, I then called the service center
Than Arpit got involved and within days the issues were resolved
Its critically that your back office supports the Service Center quickly, without that these issues will continue
1 de marzo de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear John,
Thank you for taking the time to create this review. We are thrilled to learn that Arpit was able to get the job done, however we are sorry to learn that the solution took longer than expected. You are welcome to request the services of Arpit the next time you contact Saxo. We look forward to continuing to help you reach your trading and investing goals in the future.
Sincerely,
Charlotte, Client Service
She is very kind and responsive to my…
She is very kind and responsive to my query. Very patient.
13 de marzo de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Hi Wen-Hui He,
Thank you for taking time to rate us 5* and am glad to know that our team member has been most patient and able to help with your query. We strive to upkeep this service level to make every client interaction a pleasant and helpful one.
Best,
Ming, Client Service
Committing to your word
Harshita took the time to understand my situation and most importantly followed it up as she stated and in the timeframes she committed to. That is great customer service
11 de marzo de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Nicholas Chan,
Thank you for writing us 5 stars review.
You made our day with your positive feedback. We are happy to read that you are satisfied with our services. Don't miss out our attractive referral program, refer us to your friends and family even as you continue enjoying our product.
http://spr.ly/62047kETNN
Thank you.
Best Regards,
Kah, Client service
Sincerely Solving Problems
Adam spoke with a very re-assuring empathetic and confident tone that he would take ownership of solving the problem I had . He seemed sincere. He said that he would get back to me within 1-2 hours but got back to me within 15 minutes . He is an asset to the company.
5 de marzo de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Abedeen,
we are delighted to read such a nice comment, and we are indeed very fortunate to be working with Adam.
He is an amazing colleague!
Thank you for your kind words, I wish you everything the best on behalf of the whole Client Service team.
Anna, Saxo Bank
expensive custody fee
1 de febrero de 2024
Respuesta de Saxo Group - Saxo Singapore
Dear Nurmuhammad Syafiq Bin Azhari,
Thank you for your feedback. At Saxo, we are always reviewing and aligning our prices globally across offices.
All new and existing clients of Saxo Bank A/S can activate Stock lending on their accounts.
When you activate stock lending, you get your custody fee waived:
http://spr.ly/62041VJNh5
If you have further queries on this feature, please do not hesitate to reach out to us:
http://spr.ly/62043VJNh9
We will be most glad to elaborate.
Best,
Ming, Client Service
Respuesta de Saxo Group - Saxo Singapore
Dear M A Mohamed Shajahan Bin ABD M,
We are incredibly grateful you took the time out to leave us 5 stars review.
We appreciate you being a client help us to share words about us. Our team are passionate about providing all of our clients with outstanding experiences with the platform and service we provide.
Thank you.
Best Regards,
Kah, Client service
John was very patient and helpful on my…
John was very patient and helpful on my queries.
22 de enero de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Y Lam,
Thank you for writing us 5 stars review.
We are grateful you took time to share your recent experience with us. It is our pleasure to serve our valuable client like yourself. Have a wonderful day!
Thank you.
Best Regards,
Kah, Client service
Simple and efficient
18 de enero de 2024
Respuesta de Saxo Group - Saxo Singapore
Dear Stuart Blacksell,
Thank you for leaving us 5 stars review.
We are glad to see you are satisfied with our platform and service. Saxo strives to improve continuously.
You may reach out to us through your preferred channel should you need any assistance.
http://spr.ly/6181MD5UT
Thank you.
Kind regards,
Kah, Client service
Islamic trading,investment account
The withdraw process is easy to make and the process time is acceptable.
I highly recommand saxo to make Islamic trading, investment account for islamic investor target niche.
Thank you for great service
16 de enero de 2024
Respuesta de Saxo Group - Saxo Singapore
Dear Liz,
Thank you for taking time to write this review and we are delighted to know that you are satisfied with our funds withdrawal process. We always aim to process funds withdrawal requests as quickly as possible so that funds can reach your beneficiary bank account in good time.
Best,
Ming, Client Service
Great work Himanshi
I would like to appreciate Himanshi prompt support over the call and then setting up a teams meeting with the team was great. She is a great resource.
Regards,
19 de diciembre de 2023
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Muhammad shah,
Thank you for the 5 stars review.
We appreciate the positive review. We are excited to get this positive feedback from you and we promise to keep giving our best service to our valuable clients.
Thank you.
Best Regards,
Kah, Client service
Knowledgeable, Easy access and quick Customer support
I was trying to understand few of the online available options so contacted customer support regarding the matter. I didn't have to wait long, Arpit contacted me immediately when I mentioned I prefer to have a call rather than chat. He was able to support me quite timely. Overall very happy with the Platform, their fees structure and whenever I need to contact them, it's quite easy and quick to reach them
15 de diciembre de 2023
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Nabil,
Thank you for taking the time to leave such a great review about our service. It has really made our day. We always aim to delight our customers with our client service and our attention to detail. It’s great to hear we delivered on our promise.
Thank you.
Best Regards,
Kah, Client service
Respuesta de Saxo Group - Saxo Singapore
Dear Ahmad Husni Bin Saari,
Thank you for writing us 5 stars review.
We are glad to hear you have had great experience with us. Our team constantly improve our services and ensure you have the best experience using our services. Please feel free to reach out to us should you require any assistance.
Thank you.
Best Regards,
Kah, Client service
Ease of navigation and availability of…
Ease of navigation and availability of important information easily
26 de noviembre de 2023
Respuesta de Saxo Group - Saxo Singapore
Dear Umashanker Vellore Dandapani,
It is our pleasure to hear you enjoyed using our platform. We truly value your feedback and your time to leave us a review. Feel free to reach out if you require any assistance. We are happy to assist.
Thank you.
Regards,
Kah, Client services
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