Since I wrote my first review on 6 September, I continue to have ongoing problems closing my account and getting my funds back from Saxo Singapore. Their shop may well be in chaos but they are incapa... Ver más
Localización
Cambiar localización88 Market Street CapitaSpring #31-01, 48948 Singapore, SG
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Consulta las opiniones de los clientes
Abbas was extremely efficient. Communication was clear and he took immediately action by requesting the back office to set up a call which solved all the problems. Congrats with the quality!
Overall is okay except about the reporting function. I prefer to got the PDF report via email about transaction activity (transaction such buy/sell or corporate action like dividend payout or whate... Ver más
La empresa ha respondido
Had Jonty to help me out, the service was extremely prompt. They give you calls to remind you about emails you should have received, schedule video calls at your convenience the next day. They call to... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Saxo’s vision is to enable people to fulfil their financial aspirations and make an impact. As a provider of multi-asset trading and investing, Saxo’s user-friendly and personalised trading platforms and apps give traders and investors what they need, when they need it, whether they want to actively trade global markets or more passively invest in their future. -- Saxo supports people across all levels of experience and expertise in trading and investing. Through their apps and platforms, Saxo’s clients invest in global stock, ETF and bond markets, trade leveraged products such as CFDs, FX and options, and invest through a digital wealth manager/roboadvisor, SaxoWealthCare. Saxo Markets is a licensed subsidiary of Saxo Bank, a leading global fintech specialist, founded in 1992. Since 2006, Saxo Markets has operated its APAC headquarters from Singapore, where it is authorised and regulated by the Monetary Authority of Singapore (MAS).
What do we offer?
Escrito por la empresa
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Información de contacto
88 Market Street CapitaSpring #31-01, 48948, Singapore, Singapur
4,6
Excelente
340 opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Pradul was very good he actually helped…
Pradul was very good he actually helped solve my issue
He was proactive and patient with a client that had reached the end of my patience
He is the only reason Saxo gets any stars
Saxo as an organisation was disgusting, ZERO proactive assistance and ZERO care factor towards solving my problem.
It took close to 3 months to get a refund, when money did not arrive and was reverted back to the cash management team, rather than identifying the issue and giving clear instructions i had to chase up and drag solutions out of them one painful email at a time. I've had telco companies offer better support service
Lazy and incompetent would be an apt description
4 de octubre de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Sebastian,
Thank you for your constructive feedback.
We have conveyed your appreciation towards our colleague Pradul to his line manager.
Separately, we are very sorry to hear about your dissatisfaction, and experience which we understand is now resolved.
Should you require support on any standing matter, please do not hesitate to reach out and our teams will assist you accordingly: http://spr.ly/62049UleSL
He was patient and able to answers all…
He was patient and able to answered all my questions on UsD account setup and funding. He is able to guide me through the phone to setup according.
1 de octubre de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Loh,
Thank you for this positive review.
I'm glad to hear that had a good experience with our client service supporter.
If you have any issues or questions in the future, you're always more than welcome to reach out to us.
Kind regards
Klara, Saxo Bank
I would say avoid at all cost
I decided to terminate my trading on the platform.The platform itself is neither better nor worse than other similar platforms but what is decidedly worse is their (non existent) service department
Long story short they made (or their system made but that is kind of the same thing) so now I have money floating around in cyberspace somewhere and after almost 2 weeks I am still not 100% sure anyone at Saxo is investigating.
I have been in banking myself over 25 years and this is-in my mind-not a serious operation and I would strongly suggest you look elsewhere if you want to trade.
After about 2 weeks I got a reply (here and on Saxo) saying the issue was solved but of course it wasn’t…I have had enough and will move my trading to a more serious (and I would say secure) platform
30 de septiembre de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Leksand1134,
Thank you for your constructive feedback and for bringing this to our attention.
Related to this matter, we see that the respective team at Saxo has responded back to you on 2 October 2024 to notify you that the matter has been resolved.
Should you require any additional assistance, please reach out so our teams can assist you accordingly:
http://spr.ly/62047UpU1f
Best Regards,
Julie, Client Service
Excellent support from Pradul
Excellent support from Pradul! He patiently guided me through the process of funding my accounts as I was growing frustrated. He provided me a better option than my original plan where it is provides me the flexibility of trading in various currencies.
I really appreciate and is grateful for his help.
Thumbs Up!!!!
27 de septiembre de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Yee,
Thank you for acknowledging Pradul for his excellent service and guidance rendered that has helped swiftly resolve your funding matter.
It’s rewarding to know that you are satisfied with our service! Thank you for making our day with your feedback!
Best Regards,
Julie, Client Service
Saxo Group has been a delight to work…
Saxo Group has been a delight to work with. I encountered a small technical issue, but it was resolved very quickly by caring, kind, and polite customer service. When dealing with financial matters, this kind of professionalism is most appreciated. Shout out to Pradul! - Thanks!
25 de septiembre de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Andy,
Thank you for taking the time to leave us a review!
We appreciate your feedback and are delighted to know that our colleague Pradul has swiftly assisted you to resolve the technical issue you were experiencing.
Your satisfaction is our top priority, and we look forward to serving you again soon.
Best Regards,
Julie, Client Service
Follows through and resolve all…
Follows through and resolve all outstanding items
18 de septiembre de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear JL,
Thank you for your review and five stars. We are happy to hear that we were able to give you this experience and are looking forward to serving you again in the near future.
Best regards,
Saxo
You have a Client response person that should be working as a Supervisor.
This assistant was the most helpful and knowledgeable of all the different people that i talked to at Saxo. He assisted me for almost 2 hours. He has a deep understanding of this platform. Helpful, respectful, knowledgeable and tolerant of a demanding customer like me.
11 de septiembre de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Robert,
Thank you for this positive review.
We are more than happy to hear that you have had an excellent client service experience with our colleague Vivek.
I'll make sure he sees this review as this would make his day.
If you have any questions or experience any issues in the future, feel free to reach out to our client service again.
Kind Regards
Klara, Saxo Bank
Respuesta de Saxo Group - Saxo Singapore
Dear Chan,
Thank you for your time in writing this review and we are delighted that you are enjoying the in-platform price availability.
We are looking forward to interacting again with you.
Best,
Ming, Client Service
Yashi was very patient and able to…
Yashi was very patient and able to answer my questions.
4 de septiembre de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Kian,
Thank you for sharing your satisfaction towards the services rendered by our colleague Yashi!
Positive reviews like yours brightens up our day, thank you for taking the time to share your feedback!
Best Regards,
Julie, Client Service
Very helpful all the way
2 de septiembre de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Yongwook Ryu,
Thank you for your message and five stars. We are happy to hear that we were able to give you this experience. We are looking forward to serving you again in the near future.
Best regards,
Saxo
User friendly
User friendly , speed of execution and transparant in transaction.
28 de agosto de 2024
Respuesta de Saxo Group - Saxo Singapore
Dear Priscilla,
Your feedback made our day!
We’re so glad you had a wonderful experience on Saxo's platform.
If there’s anything else you’d like to share or need in the future, we’re all ears.
Best Regards,
Julie, Client Service
Problem was ultimately solved but the…
Problem was ultimately solved but the problem (could not log in by fingerprint) should not have been there in the first place.
Vivek called multiple times to help solve the problem and everything was good until 1 day later when the same issue happened again... could not log in by fingerprint and user name password needs a code sent to the contact phone number which is currently inactive as I am out of the country of residence... there needs to be an alternate to send code to registered email address
23 de agosto de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Teck CHIA,
Thank you for your message. Good to hear that your problem has been resolved. We will raise your feedback with the relevant department.
Best regards,
Saxo
Trade signal
I am happy with your trade signal , if possible updating more often .
Your customer service is good .
5 de julio de 2024
Respuesta de Saxo Group - Saxo Singapore
Dear Baharin Bin Baharuddin,
Thank you for your message and positive review. It is nice to hear that we were able to help you well. Please feel free to let us know any areas for improvement that would make you consider giving 5 stars. This way we can continue to improve our service.
Best regards,
Saxo
Respuesta de Saxo Group - Saxo Singapore
Dear Rajiv,
As always, we appreciate you sharing your feedback with us.
We will continue striving to provide exceptional services to make each interaction with us a positive one!
Best Regards,
Julie | Client Service
Good and fast to resolve the issue
8 de agosto de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Yang Liu,
Thank you for your message and five stars. We are pleased to hear that we were able to give you this experience, and we are looking forward to serving you again.
Best regards,
Saxo
Pradul was very helpful in helping me…
Pradul was very helpful in helping me solve the problem, and answered all my queries. He was very patient as well. Thank you for your professional and efficient help, Pradul.
5 de agosto de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Victoria,
We're happy to know you had a positive experience with us and have conveyed your appreciation towards our colleague Pradul to his line manager.
Positive sentiments like this really encourages our team! Thank you so much for making our day!
Best Regards,
Julie, Client Service
Locked out of account due to phone number change
Hi
I am attempting to call Saxo 'support' or 'customer service' but one continuously gets looped back to the login or other useless pages. I am locked out of my account, I have moved from Asia back to UK and changed my phone number.. surely this happens now and again to people so how can I contact Saxo? The phone line is stating 'sorry we are not working at the moment call back later' .... you are threatening to close the account if I do not contact you... so how do I contact you?? Been trying for 5 days and also have emailed your sales team for help. Please advise.
30 de julio de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Julie,
Thank you for reaching out and bringing this to our attention. I hear you and understand this has been a frustrating experience.
Our client service team reached out to you via email on 29 July to assist on this matter. Kindly refer to the email for guidance on next steps.
Please be rest assured that we are looking into this and hope to resolve this promptly once we hear back from you by email.
Should you require any further assistance, please reach out through the following support channels:
Singapore Support: How do I request support? – Saxo Singapore Support (http://spr.ly/62044c2Dv4)
UK Support: How do I request support? – Saxo UK Support (http://spr.ly/62044c2Dv4)
Best Regards,
Julie, Client Service
Vivek was very helpful
Vivek was very helpful, made the process very easy.
30 de julio de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Tushar,
Thank you for sharing your feedback.
We're thrilled to hear that Vivek was very helpful and made the process easy for you. We strive to provide excellent service, and it's always rewarding to hear that our efforts are appreciated.
If you have any more questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Anna, Saxo Bank
Trustable & Customizable
Trustable & Customizable, Simple & Smartfull
28 de julio de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Sriram,
Thank you for choosing Saxo and for the positive review!
Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.
We will continue striving to provide exceptional products/services to make every interaction with us remarkable!
Best Regards,
Julie, Client Service
Pradul took full responsibility and…
Pradul took full responsibility and went beyond his means to deliver what we need which was to move all my positions from one sub account to another. He followed up and he was conscientious and diligent. This was unlike the first one who did not follow up and did not get what I needed done. Saxo needs more employees like this. They will have far more happier customers.
26 de julio de 2024
Opinión espontánea
Respuesta de Saxo Group - Saxo Singapore
Dear Eugene,
Thank you for your message and five stars. It is great to hear that you experience our service as positive. We would like to be of service to you again in the near future.
Best regards,
Saxo
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