Homeenergygroup Opiniones 

Really good experience from initial contact all the way through to completion. Cant speak highly enough of. Thanks for everything

Ordered an additional Hanchu battery for my system. Installed without fuss by Adrian an very extremely competent technician. Tracy in the office handled the paperwork very efficiently. I would use the company again.

Would not recommend, customer service shocking. Im now being spammed to leave a review (4 emails today and get them most days) so here it is.
For simplicity I have copied what I left on google the other week...

"Numerous issues, where do I start. Still waiting over three weeks for the Electrical Safety Certificate after our solar battery system installation, despite repeated promises.

Installation began on 6 July. On 7 July I emailed to report that the wrong inverter had been fitted (5KW instead of 6KW), this was fixed at a later date. Scaffolding was erected on 4 July and caused ongoing problems: a loose, noisy gate overnight affecting sleep, repeated noise from the back gate, and later the front scaffold making new noises while resting on a solar panel. I first enquired to scaffolding removal on the 9 July. It was then scheduled for removal on 10 July but remained in place. On 15 July I reported the continuing noise, the scaffold sitting on a panel, and two broken roof tiles I found with a camera drone while inspecting the new panels (I took before and after photos of roof). Scaffolders were promised again that day, no show, then told the next morning, I also raised safety concerns. Scaffolding was finally removed and the two tiles repaired on 16 July. We paid the invoice the same day.

Communication throughout involved multiple delays and unfulfilled promises. Callbacks that were offered were not made on time. On 13 July an apology was sent for a missed call, with an assurance it would be chased. Questions about warranties (including extended warranty on the mounting rails) and certificates required repeated follow-ups. On 17 July a call was held to discuss warranties and outstanding certificates. On 18–19 July emails confirmed DNO and MPAN were in process and sought clarification on the rail warranty. Further chasing emails on 23 about lack of access to the portal and warranty with no response. 25 July I made an official complaint about the poor experience I have had so far listing previous issues and outstanding issues.

On 27 July I received and apology, portal access was provided and promise of all paperwork by end of day. Some certificates were received including MCS certificate, but the Electrical Safety Certificate was still missing. I was told it would be chased. On 28 July further emails and more apologies, I asked them to confirm my complaint has been logged in accordance with their complaint procedure, no answer. 29 July they confirmed that an extended rail warranty was no longer available (T&Cs to be updated). Today 30 July trying to download documents the portal stopped working with an error stating the bill had not been paid I was told the portal issue would be looked into and the Electrical Safety Certificate would be chased (portal now working again). I have also asked again for confirmation that my complaint has been logged.

I have kept a full written record of dates, emails, calls and incidents. Most installation issues have now been resolved, but the outstanding Electrical Safety Certificate remain after more than three weeks.
I recognise some early issues where not there fault however the process of dealing with them has been hard work and communication poor. Apologies are quick and answers are slow.

**UPDATE – 1 week later (7 August 2026)**

Still no Electrical Safety Certificate more than a month after installation and almost two weeks after my formal complaint.

In their Google review reply the company said the delay was because they could not contact the electrician. After reading that, I tracked the electrician down myself and spoke to him. He has now promised to resend or re-issue it within a few days and I have asked him to copy me in.

Although they have confirmed last week that my complaint was logged on the same day it was received, I have had no further communication from them at all. I only discovered their online reply when I came back to update this review.

I acknowledge that they have plenty of good reviews — I read them before choosing Home Energy Group and they were a deciding factor. Mine is currently the only 1-star review. Take from my experience what you will.

**UPDATE (7 August 2026)
Received Electrical Safety Certificate Same day after calling electrician myself."

Excellent sales knowledge of product and options with superb instilation staff, Polite, efficient and professional.

They are clearly a quality business. I found the prices to be reasonable. They are easy to contact on the phone as well. We don't get that much these days!
The engineer turned up on the planned day. He was really good and clearly cared about his work. All work completed quickly and to a good standard.
I would fully recommend them.

Had problems with our solar set up. Knowledgable, very responsive and saved us £££ on call out fee’s with a simple fix. Highly recommend.

Shocking customer service. I bought additional solar batteries for my system and was very happy with the product. I then gained a fault and had to reach out for help. I was advised it was the inverter and then radio silence. In the end I got rid of the faulty battery and let the company know. All I got was can we help you with anything else! Shocking. Promote the Hanchues brand yet customer back up is shocking

I was looking to expand my existing LuxPower system with additional batteries and, after obtaining numerous quotes, Tracy from HEG stood out by providing a very competitive price along with clear, helpful information. This gave me real confidence in HEG’s experience and expertise.

The batteries were installed within a few weeks. About a month later, I encountered an issue and contacted Lorraine in the technical department. She arranged for an engineer to attend promptly, who quickly identified a simple oversight — the battery breaker switch had not been turned back on following a power cut.

Over the Christmas break, I noticed the breaker began tripping repeatedly and was later found to be faulty. Lorraine and Tracy kept me well informed after the holidays and arranged for the engineer, Bailey, to return and replace the breaker. Since then, everything has been working perfectly.

The team’s responsiveness and excellent aftercare have given me complete confidence that I made the right choice in choosing HEG.

Home Energy Group Ltd is the best.
They went above and beyond to help me.
A previous company botched fitted a VP panels and Battery Inverter system, then went into Liquidation, before issuing any completion paperwork.
Home Energy Group Ltd are the only company who willingly rectified all the previous installation ensuring everything was correct , safe and issued all the paperwork required.
Again I reiterated Home Energy Group Ltd will always be the first company I will go too. I WILL ALWAYS RECOMMEND THEM .

Great service (thanks Tracy) transparent competitive pricing. Fast delivery. Very responsive.

Called quite a few companies re installing a battery storage system in my home. Most were quite pushy, and some gave suprious information, infact some hadn't a clue what they were talking about. When I called HEG, I was given some good easy to understand helpful information, they asked me some questions and advised on a battery system. They gave me a quite reasonable quotation for a battery system to suit my needs. I checked the battery manufacture the installer online. They answer the phone promptly and always helpful. I agreed a system, and a price and the two electricians that installed the system have done a good job, they left the house clean and explained the system before they left.