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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The wait for a Hope Macaulay cardigan is definitely worth it. The wool is soft, the colours are stunning and the hand knitted quality unbeatable. Knowing that my cardigan has been made to order by... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Yes Beautiful cardigan - beautifully made - BUT it absolutely drenched me. Far too heavy for my frame. I have had to return - so sorry / please find my card inside the written envelope on the retur... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Worth the wait for. Absolutely gorgeous Bruna colossal knit cardi.It will compliment my entire wardrobe. So thrilled. Hope Macaulay kept me informed throughout the wait via email. The knit was pac... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

I was disappointed at the packaging it came in after seeing the videos in a lovely box mine was in a cheap looked like used cardboard box with brown tape all around. The label was quite blurry with ca... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Diseño de moda
  2. Tienda de ropa
  3. Fabricante de artículos de punto

Escrito por la empresa

At Hope Macaulay, we blend innovation with tradition to create feel-good knitwear that is handcrafted and mindfully made. We proudly celebrate local craftsmanship in our home of Northern Ireland. Hope Macaulay is a family-run, woman-owned contemporary luxury fashion brand, founded by textiles designer Hope Macaulay on the beautiful North Coast of Northern Ireland. Just two years after graduating, Hope Macaulay emerged in 2020 as an inspiring, slow fashion, global brand, hailed by the fashion world as dopamine dressing. What began as Hope knitting alone in her bedroom has expanded into a team of 20 skilled knitters working from home across Northern Ireland, helping keep the traditional cottage industry alive. Hope is best known for her creation of the signature statement piece, the Colossal Knit Cardigan. Unable to find pieces to make from other’s knitting patterns, she developed her own method, just by using her hands. By mastering a unique knitting technique that uses no needles, Hope has trained her knitters to create her designs, her favourites made from sustainably sourced materials like luxury merino wool. Hope’s energetic and surreal designs have been featured in major fashion publications, such as Vogue, GQ, Sports Illustrated, Vanity Fair, and the New York Times, and have adorned celebrities including Gigi Hadid, Naomi Osaka, Jennifer Hudson, Black Pink’s Lisa and Rosalía. Her influence and dedication to mindful, local craftsmanship has also earned her a spot on the prestigious Forbes 30 Under 30 list. Despite the rapid growth and international acclaim, Hope remains dedicated to her roots in Northern Ireland. She continues to support local women by providing them with meaningful work and maintaining a close-knit supply chain. Hope Macaulay is a brand that not only celebrates wearable pieces of art, but also embodies a heartfelt commitment to community and sustainability.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

323 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

The sweaters a beautiful

The sweaters a beautiful. The quality of the material used is exceptional. Don’t be turned away because of the cost. They are so worth it. I just bought my fourth one.

18 de julio de 2025
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Respuesta de Hope Macaulay

Hi Rose, wow thank you for all of your purchases with us, we really appreciate it ❤️

Valorada con 5 estrellas sobre 5

I love my cardigan… it’s beautiful……

I love my cardigan… it’s beautiful… what would be more bespoke is for you to let us know the journey of the garments instead of us having to log on that wasn’t that simple but that’s me being really picky

25 de julio de 2025
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Respuesta de Hope Macaulay

Hi Zoie, thank you for your feedback. We try to make our production process as clear as possible by using our knitter tracker ❤️

Valorada con 5 estrellas sobre 5

I absolutely love my cardigan

I absolutely love my cardigan. It is so unique. I was surprised how heavy it is.

24 de julio de 2025
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Respuesta de Hope Macaulay

Hi Erin, we are so pleased you love your unique Hope Macaulay cardigan ❤️ Thank you.

Valorada con 5 estrellas sobre 5

Your product fitted everything but…

Your product fitted everything but unfortunately you didn’t include on your details that the product I bought is unable to be washed. If I had known that I wouldn’t have even contemplated buying it. I never go to a dry cleaner & I think you’re giving out misleading information. I’ll let you know the result when I wash my product.
Watch this space !!!
Maggi Stobbs

25 de julio de 2025
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Respuesta de Hope Macaulay

Hi Maggi, Thank you for your feedback and for supporting our small handmade brand!

We’re sorry to hear you were disappointed about the care instructions. Each of our handmade pieces includes a care label with guidance, and we also provide a detailed care guide on our website, which recommends gentle spot cleaning or taking your item to a professional dry cleaner. We also suggest using a knitwear comb to help care for the item. Please read more here: https://hopemacaulay.com/pages/mini-hope-macaulay-guide

If you have any questions, we’re always happy to help!

Valorada con 5 estrellas sobre 5

A brilliant service

Hello, Even though Royal Mail failed to scan my tracked 24 parcel sent from the UK it arrived days later via 'snail mail'.

Francesca immediately notified me of the good news. Such a lovely gesture and at the same time sent me my refund in full.

A very brilliant service - thank you

15 de julio de 2025
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Respuesta de Hope Macaulay

Hi Muriel, thank you so much for leaving this amazing review ❤️ We are pleased the issue got sorted in the end.

Valorada con 5 estrellas sobre 5

Gorgeous Knits

A fabulous cardigan in a stunning pink! Absolutely in love with it. Beautifully packed a joy to open. Thank you.

11 de julio de 2025
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Respuesta de Hope Macaulay

Hi Valerie, thank you for taking the time to leave this lovely review ❤️

Valorada con 5 estrellas sobre 5

Amazing products

Amazing products, I’m so in luv with my cardigan

11 de julio de 2025
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Respuesta de Hope Macaulay

Hi Gillian, we are so pleased you are in love with your Hope Macaulay cardigan thank you ❤️

Valorada con 3 estrellas sobre 5

Poor Customer Service

The cardigan is nice but the lack of communication spoilt the experience. I waited well over the four weeks and my email enquiring about a likely delivery date went unanswered. However, a day or so after my email the knitter tracker facility showed that my parcel was on the way.

10 de julio de 2025
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Respuesta de Hope Macaulay

Hi Maria, thank you for your feedback. I can see that your query was replied to on the same day, maybe it went into your junk folder. As explained, we experienced a one-off supplier delay so your order went slightly over the deadline which we explained and apologised for. We are deeply sorry you had to wait longer than expected and hope you love your knitwear piece ❤️

Valorada con 5 estrellas sobre 5

Gorgeous

Gorgeous. Simply gorgeous. FYI Sleeves are definitely on the long side.

3 de julio de 2025
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Respuesta de Hope Macaulay

Hi Laurie thank you for this wonderful review ❤️

Valorada con 5 estrellas sobre 5

Happy customer

I bought a cream cardigan for my daughter last year. The delivery to where we live in the IOM was a lot quicker than I expected and she loved it.
I’ve just bought her another ( I know! #spoilt which arrived even more promptly. So thankyou for a great shopping experience 👍

13 de junio de 2025
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Respuesta de Hope Macaulay

Yay Lucy - thank you for leaving this amazing review ❤️

Valorada con 5 estrellas sobre 5

Lovely!

Super cool! Very nice jackets! Lovely packed!

5 de junio de 2025
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Respuesta de Hope Macaulay

Hey, thank you for leaving this lovely review ❤️

Valorada con 5 estrellas sobre 5

Dream come true.

Dream come true.
Finally got my hands on one of these amazing cardigans. Wanted one for so long and it didn't disappoint. I will be back for more. Thanks xxx

30 de mayo de 2025
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Respuesta de Hope Macaulay

Ahhh thank you so much! ❤️❤️

Valorada con 5 estrellas sobre 5

Love it

Love it, very cosy and a good quality of wool

27 de mayo de 2025
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Respuesta de Hope Macaulay

Hi Melanie, thank you for this lovely review ❤️

Valorada con 5 estrellas sobre 5

Extra Super!

This was amazing! Thank you so much!

30 de mayo de 2025
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Respuesta de Hope Macaulay

Thank you Maggi ❤️

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