Hopewell Opiniones 

DO NOT book or rent with Hopewell. My recent stay was the worst and most unsettling accommodation experience I have ever had.

- Pest Infestation: The bathroom was infested with silverfish crawling across the floor—completely unacceptable hygiene standards. I have full photo and video evidence of this.
- Unannounced Entry & Safety Concerns:Property representatives entered the apartment completely unannounced during my stay, representing an appalling violation of privacy. When confronted, they claimed it was a "welfare check" due to "suspicious people hanging around and strange noises"—an explanation that left me feeling completely unsafe and unsettled.
- Foul Odor: The entire building smelled overwhelmed by the most intense, foul, rotting stench of a decaying corpse that clung to my clothes and belongings, causing immense distress and making it impossible to eat or relax.

When management fails on basic hygiene, privacy, and guest safety, they shouldn't be operating. Save yourself the stress, health risk, and money—stay far away from Hopewell.

I was planning to attend a festival in Bristol, so booked a studio apartment via booking.com, which happened to beanaged by Hopewell.

The booking page didn't mention a security deposit, so it was a bit of a surprise to be told that on top of the £203 for 2 nights, I would be out a further £150.

The 'guest portal' should have had various bits of information, such as address, and check in details, as per a message received after completing the post check in details, however all that was there was the invoice for the stay.

I sent a message a few days before the stay to ask for the address, and was told that they wouldn't provide this information until the day of check in, however I was told that 'The property is located in queens square in Bristol, which narrows it down accurately for you to plan around initially'.

Unfortunately, I am a disabled person, so require details to arrange travel and and to prepare for check in, and requested the details as a reasonable adjustment under the Equality Act 2010. The response I received was equally rude - "I’m not sure I understand where the Equality Act comes into play here,
However I can tell you that the flat is located in queens square, is completely self check in and you will access the property using a main door with an electronic keypad then access the flat door using a keysafe which holds your key
I’m afraid we cannot give the check information until 24 hours before arrival for security reasons
If you look up Queens Square on Google, you will see the area and can plan your journey"

Unfortunately, the vague area is t good enough, and I was appalled at how rude the person responding was.

The following day, they did provide all the information I needed, however that does not negate the poor attitude and discrimination I experienced beforehand.

Previous communication from them had also been very rude and abrupt, so this is obviously an ongoing problem.

When I came to the day of my stay, I had to cancel, due to an emergency, and as per the booking.com website, I requested a cancellation, with reduced fees if at all possible. No consideration was given to my situation, and a flat no was given, this is DESPITE THEM ALLOWING ME TO TO REQUEST A CANCELLATION WITHOUT FEES. Maybe don't offer that as an option if you're going to be so rude about it. I wasn't even asking for a full refund.

The day before my stay, they attempted to charge my card for the £150 security deposit, however they did not use the correct security procedures, so it was automatically declined. This is a huge concern, as they show have the correct security protocols in place to protect customers data, which it seems they do not. I had to go out of my way to sort this issue out.

I wouldn't recommend ever booking a short term let with these people as they are utterly unaware of the Equality Act, acting in a discriminatory manner, and their customer service certainly leaves an awful lot to be desired.

Mackenzie was brilliant helping us navigate the sale of our flat. The sale was a long and difficult process but he made much easier. He was always friendly, quick to answer our calls and emails, and updated us whenever he received news.
Would highly recommend.

I rented a property from Hopewell Properties for over a year, and I am genuinely appalled by my experience.

Throughout my tenancy, they repeatedly provided me with incorrect electrical safety documentation. It was only after I had been living at the property for almost a year that they finally supplied me with the Electrical Installation Condition Report that actually related to the property.

That report confirmed that the electrical installation was unsatisfactory and contained numerous defects requiring urgent remedial action. The report demonstrated that the property had multiple serious electrical issues which had the potential to put my life at risk.

What I find most concerning is that Hopewell had commissioned that report and had it in their possession while I was living in the property. Despite this, they continued to provide incorrect documentation and did not supply the report that they were holding on their own file. That report clearly showed the dangerous condition of the electrical installation.

I find it shocking that I was left living in a property with multiple serious electrical issues without being told.

This comes after a tenancy that, in my opinion, was characterised by poor communication and repeated misinformation. I am now taking legal action.

If you are considering renting through Hopewell Properties, make absolutely sure that you are provided with the correct and up-to-date safety documentation before you move in. Equally, if you are a landlord considering instructing Hopewell to manage your property, I would urge you to think very carefully about my experience and the way in which I believe I was misled. In my opinion, what happened was not an innocent mistake.

I would also encourage prospective tenants and landlords alike to read reviews of Hopewell Properties across a range of independent review platforms before making any decision. It is important to consider the experiences of other customers as well as my own before deciding whether to rent through or instruct the company.

What should have been a straightforward tenancy turned into a wholly unacceptable and deeply stressful experience. Having paid almost £50,000 in rent, I expected a professional service and a property that complied with basic legal and safety requirements. Instead, my experience has been nothing short of appalling.

Over the course of my tenancy, I discovered that I had been provided with three separate sets of electrical documentation. The first related to an entirely different flat within the building. The second and third documents were Electrical Installation Certificates rather than the Electrical Installation Condition Report (EICR) that I had repeatedly requested. One mistake may be understandable, but three separate occasions of providing incorrect documentation raises serious concerns regarding the management of the property and the information being provided to tenants.

I subsequently discovered that the agency was in possession of an unsatisfactory EICR for the property. The report identified numerous defects and confirmed that the electrical installation was unsafe and potentially dangerous. Despite this, I was not provided with the correct documentation and many of my requests for information and assistance were either rejected or ignored.

Throughout the tenancy I was repeatedly given explanations and assurances which later proved to be inaccurate. This created unnecessary stress and uncertainty and left me with little confidence in the information I was being provided.

I was also concerned to discover that the agency stated that it was ARLA registered. However, when I contacted ARLA to make enquiries and raise concerns, I was informed that they had no record of the agency. Shortly thereafter, references to ARLA registration were removed from the agency’s website.

The overall handling of my tenancy has been wholly unsatisfactory. Communication has been inconsistent, concerns have not been dealt with properly, and basic requests for documentation and assistance have become unnecessarily difficult. The entire experience has caused significant stress and inconvenience.

I am currently involved in ongoing legal proceedings relating to these matters. In addition, serious concerns have arisen regarding the licensing status of the property during my tenancy.

Based upon my experience, I would strongly advise all landlords to think very carefully before appointing this company to manage their property portfolio and to undertake their own enquiries as to its competence and compliance record. Likewise, prospective tenants should exercise extreme caution and independently verify all documentation and statutory requirements before committing to a tenancy. My experience has been wholly unacceptable and has resulted in significant stress, inconvenience and ongoing legal proceedings.

Mackenzie was brilliant throughout
Very personal service
Would recommend

After moving into a property managed by Hopewell, I was shocked by the condition it was left in. I discovered fingernails in the bedside table from previous tenants and a toilet so badly stained I couldn’t see any white on the bowl. This was after being told a professional cleaner had prepared the property, something I seriously doubt, considering the state of it. I ended up having to clean most of it myself just to make it liveable.
What’s worse, this lack of care continued throughout the tenancy. Maintenance issues were consistently ignored or brushed off. When water began leaking through the ceiling onto my bed, the agency dismissed it as being due to bad rain that week and later tried to charge my deposit for damage to the mattress caused by that very leak.
Throughout my lease, Hopewell showed a complete lack of professionalism and transparency. Their behaviour felt immature and at times even manipulative, making an already stressful experience much worse.
I wouldn't wish this experience on anyone, and I strongly advise others to think twice before renting through this agency. If I could give negative stars, I would.

Have rented from Hopewell for 2 years. Standards have declined massively in that time. They overcharge for rent compared to market rates yet also offer a poor experience. They dispute every single issue in a nasty, petty way. They are slow to resolve issues, even urgent ones, and dispute every last pound of anything needing fixing. We were prepared to pay a bit more to get a reasonable service, but now Hopewell is as bad as the worst of them, so you are paying a premium for nothing and have to deal with unpleasant, unprofessional, accusative emails as well. Avoid this company like the plague.

A pathetic excuse of a letting agency. Anyone considering renting long-term through Hopewell should think twice before trusting them with something as basic as communication or accuracy. I’m writing this now because my deposit has finally been repaid — meaning I’m no longer their financial hostage and can speak freely about the experience.

Key issues during our tenancy:
• The property was advertised with a dining room. Two weeks after moving in, it was converted into a fifth bedroom without notice. Even the landlord confirmed Hopewell should never have marketed it that way.
• On the day the tenancy agreement was issued, after all payments and references, Hopewell attempted to remove my parking permit — reversing only after I requested a rent reduction.
• Inventory and check-in list arrived a full week late.
• A four-hour power cut occurred because the fuse board was locked. Their “out-of-hours” line didn’t respond at all; the landlord (who was abroad) sorted it instead.
• They failed to inform us about a one-week delay in the washing machine/dryer installation, and didn’t tell us the landlord offered to cover laundromat costs.
• Despite individual tenancy agreements, deposits were handled as if the tenancy were joint, delaying repayment by six weeks.
• Incorrect late-rent notices and questioning about payments, despite paying early every month.
• A council tax demand arrived in my name, even though the tenancy stated council tax was included.

The property manager (Harry) summed up his priorities with:

“We are only able to work with what the landlord wants to do.”

That line alone tells you exactly how little they advocate for tenants. Poor communication, no accountability, and an agency that consistently made simple things difficult. The day they announce they're going into administration will be a good day for the letting market.

Insincerely,
Weare court

Shit company to deal with never recommend this company for short term letting

If I could give no stars I would. Terrible company. Apartment not cleaned prior to our arrival so we had to pay £480 to get 2 hotel rooms for the night as arrived out of hours and no one to contact. Offered a full refund and then went back on it and offered half. Nearly 4 weeks later still haven’t received any money back. Awful service and should not be allowed to operate like this.

We stayed at The willow in Patchway, moving into Apartment 8 after staying in 23 for 4 days (paying the cleaning fee both times). Apartment 8 was not cleaned properly, the toilet was in an unacceptable state( human waste in it) and unusable. There was a sock hanging from the smoke detector, and no soap was provided. Despite sending photos and reporting this immediately, Hopewell refused to refund the cleaning fee. The cleanliness and customer service were far below reasonable standards.
They said the brown stain was lime… and I guess the sock must be a decorative object then.

The worst rental of my life.
Firstly, when I arrived there was no keys in the lock box, we couldn’t get hold of anyone on the hopewells team for over an hour, and when we did they didn’t know where the keys were, so eventually they told me to take the keys for another studio from another lock box. This studio hadn’t been cleaned. It was fowl, the most disgusting holiday let I’ve ever stayed in. The floors hadn’t been hoovered, let alone mopped, the sheets not changed (but the bed made and the towels rolled up as in a cleaner had come in), the microwave was crusted with food and dirt, there were greasy fingers prints on every surface, stains on the sheets, the toilet was brown on the inside.
The next day I tried to get in contact to ask for the keys to the studio that I actually had booked (hoping that one would have been cleaned), and one of the team assured me that the key had now been left in the lock box. I returned that evening and no key was left in the lockbox AGAIN. It took me over an hour to get hold of anyone at hopewells, eventually someone told me to get the keys to yet another studio, saying the code was the same as the studio I had stayed in the night before. It was not. When I informed the hopewells team member it wasn’t the same code they just stopped replying! I was again forced to sleep in a disgusting room.
I was booked to stay for 10 days, after not being able to get hold of anyone on the third day we asked Airbnb support for a full refund, and got it (as Airbnb also get in touch with anyone at hopewells).
Honestly I don’t ever leave bad reviews but these people should be ashamed on themselves. We paid £850 for those 10 days and we got the WORST service I’ve ever had in my life.
Apparently they’re an estate agency who also do long term rentals, so maybe that explains their lack of care.
DO NOT BOOK WITH THIS COMPANY!

Utterly awful and clearly don’t care based on the zero response to the points raised here.

Can’t recommend at all! No key in keybox, dirty room & no cleaning and very smelly! Landlord very late response!
We rented a studio apartment for 2 days, Prince Street Studio, Hopewell in Bristol. The keybox was empty when we arrived. Then we met the guest from the night before just outside the door, so we got the key from him. This was one hour after check-in time. Sadly, the room had not been cleaned at all - dirty duvets and towels on the floor, heat on max, so it was much too warm. Moreover there was a distinct smell of cannabis in the whole building. We left. Can’t recommend at all.

Terrible company
Rented two apartments for new year.. They were disgusting, homeless people sleeping in the doorway
Locked out all night, they don't care
They set up their own feedback site they manipulate.. Removing bad reviews and adding false 5 star reviews

Do not have anything to do with this company... They are a scam money making operation designed to rip people off

I rented a studio short term let from Hopewell in September 2022. The property did not have wifi or a tv with a working freeview or similar signal. The shower leaked, the shower temp gauge was stuck on max, there were damp stains around the shower, an infestation of small flies and it was impossible to turn the heating on.

It seems that hopewell explicitly advertise whether a property has wifi. Its 2022, wifi is the norm not an extra. Much like I wouldn’t expect a flat to be advertised as having an indoor toilet i wouldn’t expect it to be advertised as having wifi. I feel misled.

Apparently the one wifi system used for all flats in the building (yes, just one system) doesn’t reach that studio. If the landlord was serious about sorting this problem they could but it would reduce the return so they doesn’t care.

I told them the tv didn't work and they said they would “investigate”. Nothing happened. I would be surprised if anything has happened since.

Also, someone or something did a large poo by the binstore, it was there for a week before anyone cleaned it up.

I was genuinely surprised they did not claim on my deposit (then again i used a credit card).

I will not be using hopewell again, i will not recommend hopewell and i will actively discourage people from using hopewell.

They are honestly the worst lot. If only I could give them negative stars on here. Do not take into account positive reviews here, very likely these were paid for and provided by a PR agency from bot accounts. Their flats are grossly overpriced, dirty and very poorly maintained. They are dishonest in their advertisements and unresponsive with very poor communication skills. When we arrived we discovered we were given a basement flat, which was not disclosed in the initial offer. We literally had to give the flat a deep clean, it was dirty with grease, mould, hair, used condom packets to the point of being a public health threat. There was an urn in the bathroom with some leftover ashes, perhaps Police should look into that. We waited 3 months for the TV to be fixed, with no luck - surely a new TV was dropped off but no one bothered to remove the old TV from the wall and install the new one despite repeated nagging and assurance from their side that someone is coming any day now. The WiFi kept disconnecting and was unusable, again repeated emails and no improvement. The fuses in the flat kept blowing, no one addressed that serious health and safety threat. The paid cleaner never came. The maintenance worker who was in our flat when we weren’t there left the door unlocked with our valuables just waiting there to be stolen. The list just goes on. Avoid like the plague, especially Charlotte, who made the worst impression of them all, and this is quite something considering the abysmal level of service this company provides.