Hi Graham,
We are sorry to hear that you were not satisfied with your experience, as we always strive to provide a high-quality selection of craft beers and excellent customer service.
We’d like to respectfully address a few points in your review. All the beers in our Sour Box are indeed carefully curated to include a variety of sour beers from some of the best craft breweries in the country. We ensure that our boxes contain a diverse range of flavours and styles within the sour category, including more experimental beers like the basil-flavoured beer you mentioned.
Regarding your communication with us, we did reply to your inquiry and offered a 50% discount on your next box as a gesture of goodwill. We regret if there was any misunderstanding or missed communication, and we always aim to be responsive and accommodating to any concerns our customers may have.
We understand that preferences in beer can vary widely, and we appreciate your feedback which I also mentioned through email. If you have any further questions or would like to discuss this matter, please don’t hesitate to reach out.
Best regards,
Michael