Avoid if you expect customer service, communication, or accountability. I placed order HZ842465 on 18 May and, weeks later, it is still showing as “In Transit.” Delays can happen. What s... Ver más
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Consulta las opiniones de los clientes
LAD VÆRE MED AT HANDLE HER - HVERKEN ONLINE ELLER HILLERØD SHOP IHVERT FALD - MAN KAN IKKE KØBE JULEGAVER HEROPPE, DA DE KUN BYTTER (IKKE GIVER RETUR) I 14 DAGE..... DETTE GÆLDER IKKE 14 DAGE EFTER... Ver más
Har aldrig oplevet så dårlig service og utiltalende personale som i Horze Århus. En gammel gråhåret dame stod bag kassen, og da hun ikke kunne hjælpe med mit spørgsmål blev hun ubehøvlet. Jeg gik derf... Ver más
Horze sætter sine priser op online og sætter dem ned til butikspris ved udsalg. Pris online og butik hænger slet ikke sammen. Dårlig kundeservice, hvor man ikke kan få fat i dem gennem telefon. Har... Ver más
Información sobre la empresa
Información de contacto
Flemingstraße 22, 36041, Fulda, Alemania
- +49 661 97423000
- customerservice@horze.com
- horze.com
1,6
Muy malo
31 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 9% de las opiniones negativas
Suele responder en menos de 1 semana
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POOR SERVICE
On December 12,2022 I did an order on HORZE.COM and by today,Jan,02,2023, I still received nothing.
Horze at beginning was blaming the shipping company (BRT) but I realized that BRT received nothing from them!
After my last contact with Horze, I was told I would receive the parcel before the end of the year but they still gave me non new tracking number and they are no more responding on my emails..!
HORZE order nr 10841112
11 de diciembre de 2022
Opinión espontánea
Respuesta de horze.com
Good Morning Francesco,
thank you for your feedback. This is really important to us.
We are very sorry to hear that you did not receive your parcel by now. This is not our standard and we will take your feedback as an opportunity to improve our processes also with the carriers again.
Unfortunately, without an order number or email address we can not see from here what happened exactly. At the moment there is a huge amount of requests but we will try to answer you as quick as possible.
Customer service is really sucks
Customer service is really sucks! You get barely and answer Products are very good.
29 de diciembre de 2021
Respuesta de horze.com
Dear Cihat
Thanks for your rating. I do apologize for the late response.
I can see you have been in contact with our Customer Service Team in the meantime. We are aware it was hard to reach us end if last year but this has now improved so we will respond to any requests much quicker.
Your Horze Customer Service Team
Great experience with Horze!
Great experience with Horze!!
I received my goods on time, thank you so much
MJ
20 de diciembre de 2021
Be warned
Be warned. Items never turned up and there is no way of contacting them. Emails are not answered and contacting by phone is impossible. Absolutely terrible customer service. They have my money but I don’t have my products. Absolute rip off
9 de noviembre de 2021
Opinión espontánea
Respuesta de horze.com
Dear Lynn
Thanks for your rating. We do apologize for the late reply.
As I can see you have been in contact with customer service already and a refund has been arranged. We are aware it was very hard to contact our customer service end of last year . However this has no changed and you will get a response to your inquiries within 2 days.
From your case I see that the goods were accidentally shipped to a wrong address. I can assure you we have taken measures to avoid this from happening again.
Your Horze Customer Service
inaccurate size grid, excellent quality
For another customers - be careful with size, my foot is a 23.5 centimeters, I bought size 38. I should choose 37 or even 36. It's very hard to change it from Japan so I'll use big socks but it's a bit sad
But the quality is perfect, leather so soft and good looking, I'm really in love. I think in future I'll buy this shoes again but my size))
9 de noviembre de 2021
Well ordered quite a lot sent back one…
Well ordered quite a lot sent back one item and 5 weeks later still waiting for my refund , just going round in circles have tracked order and been received, have emailed Horze and still going round in circles . So I would say to all buying from Horze yes they’re good value , but waiting for refund and the time you put in asking the question pls don’t bother!
4 de agosto de 2020
Opinión espontánea
ALDRIG ALDRIG ALDRIG KØB HOS HORZE
LAD VÆRE MED AT HANDLE HER - HVERKEN ONLINE ELLER HILLERØD SHOP IHVERT FALD - MAN KAN IKKE KØBE JULEGAVER HEROPPE, DA DE KUN BYTTER (IKKE GIVER RETUR) I 14 DAGE..... DETTE GÆLDER IKKE 14 DAGE EFTER JULEAFTEN NEJ DETTE GÆLDER 14 DAGE FRA DIT KØB......
OG BESTILLER MAN ONLINE KOMMER DET HELLER IKKE FREM TIL LOVET TID
KAN IKKE ANBEFALE DETTE STED - FIND ANDRE STEDER
2 de enero de 2020
Opinión espontánea
Tolle Hosen
Sehr sexy Hosen, die alle Blicke anziehen und zudem super bequem sind. Gute Verarbeitungsqualität. Rasche Lieferung, 1 Woche in die Schweiz mit dpd.
29 de julio de 2019
Opinión espontánea
Gode varer der kommer til tiden
26 de julio de 2019
Opinión espontánea
Aucune nouvelle de ma commande depuis 1…
Aucune nouvelle de ma commande depuis 1 mois,
Souhaite un remboursement mais personne ne répond
17 de julio de 2019
Opinión espontánea
Best Breeches ever
Best Breeches ever
I have never had a comfortable functional pair of breeches, but I have the Leah Windpro and they are amazing. Light enough in the summer and yet totally fine in a minimally heated winter arena as well. They are also so gorgeous and I get compliments in them all the time. I feel super fantastic in them, they so functional (they don't make you feel all stiff, they don't let your butt hang out and they don't make it hard to move)-they aren't too grippy, just the right amount of grip.
Customer service is also amazing, definitely support this company!
17 de marzo de 2019
Opinión espontánea
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