Paid but VPS not provisioned and no customer support response
I purchased a VPS from Hoststack on 1 August 2026. The payment was processed successfully, but my VPS has still not been provisioned.
I opened a support ticket and also tried contacting them through live chat, but after several hours I had not received any response or acknowledgement. As a new customer, this was very disappointing because I expected at least a confirmation that my issue was being investigated.
I understand that technical issues can happen, but the lack of communication is the biggest concern. At the time of writing this review, I have paid for the service but have not received what I purchased.
I will update this review if Hoststack resolves the issue promptly or processes a refund.
Update (3 August 2026): Hoststack has now provisioned my VPS after a delay. I appreciate that the service was eventually delivered. However, the long provisioning time and lack of communication during the delay were frustrating. I hope they improve their customer support and keep customers informed when delays occur. I have updated my rating to reflect that the issue was eventually resolved.
