Avoid this hotel!
Avoid! It is not guaranteed that hotel staff will be reliable or trustworthy in honouring your booking. There are better hotels in the area.
My experience with Hotel Garni was most unfortunate, as well as with the Hotels.com booking platform.
The hotel staff messaged me the day prior to my arrival and said that reception was open until 8 pm. I arrived at 7:45 pm, coming straight from the airport after landing at 6:15 pm. I buzzed the front desk and no one replied. My 79 YO mother and I were let into the building by a resident, however the reception desk was closed!
We had to find another hotel at 8:30 pm for the night because reception staff left early. I went to the hotel the following day to ask for my money back. The reception staff member denied any responsibility and argued with me as to the truthfulness of my account that I was at the property at 7:45 pm. I felt like I was being called a liar. I had proof that I was there at 7:45 pm: my Google maps journey, as well as my call log when trying to call the number at reception (I couldn't get through as there was an issue with my international calling plan). To resolve the issue, the staff member charged me a cancellation fee for the previous night and refunded the $$ for the remaining two nights of our three night stay.
Once I returned home I attempted to get the cancellation fee returned to me from Hotels.com. Unfortunately, they would not help despite my evidence that the property was in the wrong. Be careful when booking with these platforms. I will not use Hotels.com in the future due to their lack of support and action.
