I had the pleasure of working with the most delightful and very helpful Customer Service Supervisor named Lilly Smith. She was very friendly, quick, informative, and she helped us save money...what mo... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
services is good and fast
La empresa ha respondido
Ample parking in front for accessing the lobby and check-in was quick and easy. I received a parking pass and a map with directions to my room which was easy to follow. The room was well maintained,... Ver más
La empresa ha respondido
Everything went smoothly
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Hotel Summit is a premier provider of hotel accommodations for business travelers across the US and Canada. We are renowned for our exceptional customer service and ongoing support. In addition to our expertise in recommending hotels, we are committed to ensuring a seamless experience for our clients both before and after their stay.
Información de contacto
618 E. South Street Suite 500, 32801, Orlando, Estados Unidos
- 4073375469
- reservations@hotel-summit.com
- hotel-summit.com
Outstanding Customer Service!!!
I had the pleasure of working with the most delightful and very helpful Customer Service Supervisor named Lilly Smith. She was very friendly, quick, informative, and she helped us save money...what more can you ask for!?
Lilly was the best.
Lilly was the best.
She helps us on a small issue in term of naming. She did it really great and support us at each step of the process so really thank you so much Lilly.
Lilly Smith was amazing
Lilly Smith was amazing! She really helped me with my hotel situation. She provided excellent solutions and ended up saving my group about $3,000! Thank you Lilly!
Very easy to work with
Very easy to work with. They communicated well and made sure everything was taken care of for my stay.
The team helped me book a block of…
The team helped me book a block of reservation. They were responsive, helpful and paid attention to details. I highly recommend their service.
Thank you, Lilly Smith & Marriott
On top of Lilly Smith's professional and efficient customer service, she was quite pleasant and helpful. Her continuing proactiveness has been exceptional, and I look forward to working with her again when I use this credit for a needed vacation in the Spring. This entire experience is characteristic of why I am pleased that I have chosen to return to Marriott. Thank you
Exceptional Service from Maria Wilson
Maria Wilson the VP of customer service from Hotel Summit was outstanding. She went out of her way to accommodate me in a great hotel and even secured an excellent rate. Her professionalism and dedication truly made a difference in my experience.
Excellent customer service
Maria was very helpful. She answered all of my questions fast. I did not have to wait forever to get a reply.
Great Experience
Contact was always timely and informative. Specifically Lilly, she was extremely helpful and provided superior customer service. This is not always the case with 3rd party interactions but I was very pleased with both our interactions and the end result. Thanks again for your hard work and customer service.
Wonderful customer support!
Had an issue arise with the hotel that had been booked and was asked to talk with the staff at Hotel Summit and their agent Lilly was kind and helpful as they tried to work with the booked hotel. Great support !

Respuesta de Hotel Summit

Respuesta de Hotel Summit
Great hotel
Great hotel. Great beach view very. Clean. Great staff

Respuesta de Hotel Summit
The Hilton chain has top accommodations for every budget
The Hilton chain has accommodations for every budget. They run every hotel like it is the top of the line. The manager on Sun Mar 9 was especially wonderful. I wish I ermembered his name

Respuesta de Hotel Summit
GREAT CUSTOMER SPORT
Hi, We had great experience while confirming our booking. Back team was really quick in response getting back to us with solution call back and getting us email confirmation thanks

Respuesta de Hotel Summit
Room was great and easy check in and out

Respuesta de Hotel Summit
Reservation was easy to check in and…
Reservation was easy to check in and out. Room was clean. Staff was friendly. Conveniently located t the convention center.

Respuesta de Hotel Summit
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







