Hotspring Southwest & Wales Opiniones 

Respuesta de Hotspring Southwest & Wales

26 jun 2023

Thank you for leaving a review! We're delighted to hear that you had a great time with our hot tub for your birthday celebration. It's wonderful to know that the hot tub was enjoyed by people of all ages, from young children to those in their 70s.

We couldn't agree more - hot tubs are perfect for various occasions, whether it's a celebration, a relaxing few days with friends and family, or simply a well-deserved time to unwind and relax.

We appreciate your recommendation and are grateful that you chose us to be a part of your special occasion. If you ever need our services again in the future or have any questions, please feel free to reach out. We're here to ensure you have the best hot tub experience possible.

Thank you again for your kind words and for choosing us. We hope to serve you again soon!

Best regards,
The Hotspring Southwest and Wales team.

Respuesta de Hotspring Southwest & Wales

26 jun 2023

Thank you for leaving a review! We're thrilled to hear that our support staff provided you with such helpful assistance. We strive to offer the best support possible to our valued customers.

We're glad to know that the advice you received regarding potentially selling the tub was valuable. Additionally, we're pleased to hear that you decided to keep it and that we could provide you with the necessary part promptly.

At HotSpring Southwest and Wales, we aim to create a pleasant and positive experience from the initial purchase to ongoing support. We're delighted that our team exceeded your expectations and made the process even better for you.

If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to provide superb support whenever you need it.

Thank you again for your kind words and for choosing us. We appreciate your feedback and look forward to serving you in the future!

Best regards,
The Hotspring Southwest and Wales team.

Respuesta de Hotspring Southwest & Wales

26 jun 2023

Thank you for leaving a review! We greatly appreciate your kind words about Josie. We're delighted to hear that she provided you with helpful and informative assistance during your visit.

At HotSpring Southwest and Wales, we believe in the importance of providing comprehensive information about hot tubs and their maintenance. We're glad that Josie was able to showcase our products and guide you through the process of cleaning and caring for them.

If you have any further questions or need additional support, please don't hesitate to reach out. We're here to ensure that you have a seamless and enjoyable experience with your hot tub.

Thank you again for your positive feedback. We appreciate your trust and look forward to serving you in the future!

Best regards,
The Hotspring Southwest and Wales team.

Respuesta de Hotspring Southwest & Wales

26 jun 2023

Thank you for leaving a review! We greatly appreciate your kind words about Josie. We're delighted to hear that she provided you with helpful and informative assistance during your visit.

At HotSpring Southwest and Wales, we believe in the importance of providing comprehensive information about hot tubs and their maintenance. We're glad that Josie was able to showcase our products and guide you through the process of cleaning and caring for them.

Best regards,
The Hotspring Southwest and Wales team.

Respuesta de Hotspring Southwest & Wales

26 jun 2023

Thank you for leaving a review! We're delighted to hear that you had a friendly and welcoming experience with us. Josie is a valued member of our team, and we're glad to know that she provided you with excellent advice and shared her knowledge about spas and their health benefits.

At HotSpring, we believe in the importance of providing valuable information to our customers, and we're glad that Josie was able to assist you in making informed decisions.

If you have any further questions or need any additional support, please feel free to reach out. We're here to ensure that you have a wonderful experience with your spa and enjoy its many health benefits.

Best regards,
The Hotspring Southwest and Wales team.

Respuesta de Hotspring Southwest & Wales

26 jun 2023

Thank you for leaving a review! We're thrilled to hear that we were able to assist you promptly and provide you with excellent service. We understand the importance of timely responses and efficient solutions.

We're glad that we could help you with purchasing a new cartridge and ensure that it was available for you the very next morning. Your satisfaction is our priority, and we strive to meet your needs quickly and effectively.

Best regards,
The Hotspring Southwest and Wales team.

Respuesta de Hotspring Southwest & Wales

2 jun 2023

Hi Nathan,

I am very sorry to hear of your disappointment with the updates on your delivery date. As you pointed out, the model that you wanted had to be made as a special order direct from our manufacturing plant in the United States. As you were aware, instead of the usual timescale of 6 weeks, this would take approximately 4 months to be made and shipped to the United Kingdom. It is our policy to keep customers updated on the potential arrival dates of a special order. This, we clearly failed to do to your satisfaction. There is no excuse for a lack of contact, especially if you sent an email to our offices asking to be updated. The system we operate is designed to have a failsafe to make sure that this does not happen and that customers are contacted regularly. I can see from the records that you were not contacted as was scheduled last week. Up until now this has worked effectively with monthly checks and updates. We apologise unreservedly for the failure to update you in the last week following your request for information.

I am pleased to confirm that we now have the estimated docking date for the ship transporting your hot tub. which as you are now aware is the 15th June. We would hope to install your hot tub within 4 weeks of that date. As was discussed at the time of purchase and subsequent conversations, the time frame for one-off orders is beyond our control as we are at the mercy of shipping companies and the changes that they make at the last minute.

We hope that following the installation of your hot tub we can show you why we have an unrivalled reputation for customer service and care. This is the very reason why so many customers recommend us to their friends and family.

I look forward to ensuring that you receive the full support of our organisation over the coming months and become yet another, very happy customer of HotSpring South West and Wales.

Yours sincerely,
Simon James
Area Manager

Respuesta de Hotspring Southwest & Wales

26 may 2023

Thank you for taking the time to share your positive experience with us at HotSpring Southwest and Wales! We truly appreciate your feedback.

We're thrilled to hear that Josie provided you with excellent assistance during your visit for chemicals. Delivering exceptional customer service is one of our top priorities, and it's gratifying to know that Josie went above and beyond to ensure your needs were met.

If you have any further questions or require additional assistance, please don't hesitate to reach out. We're here to help and make your experience with HotSpring Southwest and Wales as enjoyable as possible.

Thank you again for choosing us, and we look forward to serving you in the future!

Best regards,
The Hotspring Southwest and Wales team.