House of Hearing - Galashiels Opiniones 

41
TrustScore: 4.5 sobre 5

4,6

51 Bank Street, TD1 1EP Galashiels, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The lady that treated me was careful and considerate. She kept close attention to my comfort during the treatment and ensured that the final result was successful and complete. I will look forward to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Always had excellent service from Daniel and the staff. Our appointments we re-scheduled twice but it still all worked out for us. Daniel is so lovely and caring and I would recommend house if heari... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was traveling throughout Scotland and needed new filters for my hearing aids ! I looked up Hearing Services in Galashiels while there. Lynndee immediately took care of my problem and sent me off wi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I haven’t worn my NHS hearing aid in over a decade because it didn’t do what I wanted it to do which was to help me to hear conversation in a noisy environment. Whilst on holiday at Xmas I met someone... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Audiólogo
  2. Servicio de reparación de audífonos
  3. Tienda de audífonos

Escrito por la empresa

Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

41 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 66% de las opiniones negativas

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4,6

Todas las opiniones

(41)

138 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Was well attended too and the nurse was…

Was well attended too and the nurse was caring and gentle. Getting the suction made such a difference and enabled me to enjoy my holiday.

Keep up the good work!!

16 de septiembre de 2024
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Respuesta de House of Hearing - Galashiels

Thank you for your review, Judith. ^CW

Valorada con 5 estrellas sobre 5

Customer care is simply superb

Customer care is simply superb. The lady doing my ears was so kind and helpful as was the receptionist.

10 de octubre de 2024
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Respuesta de House of Hearing - Galashiels

Thank you for your kind words, Sally! We look forward to seeing you again soon! ^CW

Valorada con 5 estrellas sobre 5

Helpful from start to finish

Helpful from start to finish. Daniel talked me through the tests, explained everything, fitted the hearing aids and checked that all was OK. Follow up two weeks later to fine-tune the aids based on how I coped with them over that two weeks. Review in six months but told just to call in if I experienced any problems. Would definitely recommend them.

4 de octubre de 2024
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Respuesta de House of Hearing - Galashiels

Thank you for leaving such a thoughtful review, Verina. We will pass this on to Daniel and the team in Galashiels. We look forward to hearing from you again soon. ^CW

Valorada con 5 estrellas sobre 5

Staff very friendly and welcoming

Staff very friendly and welcoming. Really reassured my mum excellent service. I would recommend this service to my friends and family.

11 de octubre de 2024
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Respuesta de House of Hearing - Galashiels

Thank you for your kind review. ^CW

Valorada con 5 estrellas sobre 5

Needs to be done

Efficient and professional

21 de agosto de 2024
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Respuesta de House of Hearing - Galashiels

Thank you for coming in to visit us and for your kind review. ^CW

Valorada con 4 estrellas sobre 5

The friendliness and professionalism of…

The friendliness and professionalism of the staff made me feel very much at ease

11 de septiembre de 2024
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Respuesta de House of Hearing - Galashiels

Thank you for your review. We're glad we were able to provide you with the right support. ^CW

Valorada con 5 estrellas sobre 5

Instant friendly help

6 de septiembre de 2024
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Respuesta de House of Hearing - Galashiels

Thank you for your positive review of the team in Galashiels. ^CW

Valorada con 5 estrellas sobre 5

I was seen immediately I arrived on…

I was seen immediately I arrived on time.
Very helpful assistant who micro suction. conducted the

12 de septiembre de 2024
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Respuesta de House of Hearing - Galashiels

Thank you for your lovely review, Penelope. We're glad to hear that your microsuction in Galashiels went well and that you had a positive experience with us. We look forward to seeing you in clinic again soon. ^CW

Valorada con 5 estrellas sobre 5

My whole experience was fantastic the…

My whole experience was fantastic the attention to detail was amazing Daniel was awesome from start to finish explained everything so simple to me can't believe the difference tha k you so much agai

13 de septiembre de 2024
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Respuesta de House of Hearing - Galashiels

Hi Ewan, thanks for leaving such a lovely review for Daniel and the team in Galashiels. We're glad you found the right level of support with us and we look forward to seeing you in clinic again soon. ^CW

Valorada con 5 estrellas sobre 5

Great service and outcome

Great service and outcome. Skilled practitioner, easy to book an appointment online. Very satisfied indeed with the service and outcome.

13 de septiembre de 2024
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Respuesta de House of Hearing - Galashiels

Thank you for your lovely review, Lois. We're glad to hear that you had a positive experience with the team in Galashiels and we look forward to seeing you in clinic again soon! ^CW

Valorada con 4 estrellas sobre 5

Update: hearing issue following treatment is now resolving! Hearing much improved

All was good... reception, listening, swift appointment; the practitioner explained everything clearly.
However,
I found the procedure distressingly noisy, and my hearing isn't quite normal now, it is tinny and whistles oddly in car with road vibrations and in the wind. If I touch the skin on the outer part of my ear it sounds sort of metallic.
I hope it resolves. The wax removal was about 2 weeks ago.
Jenni Old

30 de agosto de 2024
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Respuesta de House of Hearing - Galashiels

Hi Jenny, thank you for leaving us a detailed review of your experience in Galashiels. We're glad to hear that you had a positive experience with us, however we are sorry to hear that you are having some issues with your hearing following your appointment. We have forwarded your comments on to the clinical team in Galashiels for follow-up, however please don't hesitate to reach out to us. Our team will be more than happy to see you again to provide advice and consultation going forward, so that you can hearing better. ^CW

Valorada con 5 estrellas sobre 5

New technology is super

I haven’t worn my NHS hearing aid in over a decade because it didn’t do what I wanted it to do which was to help me to hear conversation in a noisy environment. Whilst on holiday at Xmas I met someone who had a bit of tech which could do that very thing! Modern technology!!! So I booked a test at a couple of places (it’s a lot of money so I wanted to compare service) and House of Hearing in Galashiels won. Daniel has a degree in audiology and is a hearing aid wearer himself so this isn’t just a job for him. Very happy and I have been recommending them to everyone who might find it useful.

25 de enero de 2024
Opinión espontánea
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Respuesta de House of Hearing - Galashiels

Thank you for your wonderful review, Helen. We're so glad that Daniel was able to help get you tested and fitted with your brand-new hearing aid. We look forward to seeing you in clinic again soon. ^CW

Valorada con 5 estrellas sobre 5

Visited the House of Hearing as a last…thank you

Visited the House of Hearing as a last resort really as I was in so much pain with my ear .
After several unsuccessful visits to the doctor I knew something was very wrong .
The audiologist , Daniel was very patient and kind and also extremely thorough . He took me to see the hearing nurse Pam who removed skin overgrown in my eardrum and as a result the ear is completely better and my hearing has improved by 33 decibels .
I am delighted with this whole process and cannot recommend them enough .
They are kind , polite , patient and very caring .
Everything you could wish for in a heath care environment .
Thank you and well done the house of hearing Galashiels .

20 de diciembre de 2023
Opinión espontánea

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