No refund despite proof of tracking! Absolute scam. I ordered an item from Debenhams that was supplied by this company. I returned it because it didn't fit and sent them screenshots of both the posta... Ver más
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Consulta las opiniones de los clientes
I needed some help regarding my lost package and Haxton Gal helped me a lot. They went an extra mile and posted my parcel to Klass, which was sent to them mistakenly because of Debenhams fault. I real... Ver más
La empresa ha respondido
So happy with the Hoxton gal’s customer service, what a great experience after problems with another online company. I am really pleased the way my query was dealt with by Asli, who responded promptly... Ver más
La empresa ha respondido
Hi, this product was sent back as the colour was not right, I have sent several E-mail with proof if posting but I keep getting failed E-mail doesn't exist, I bought through Debenhams who haven... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Hoxton Gal elegantly combines the classical chic and the modern sophistication every woman seeks in their daily life. With a young and fresh approach in mind, we introduce playful flairs of wild prints to timeless class.
Información de contacto
London, Reino Unido
- +44 7961 938041
- orders@glrfashion.com
- hoxtongal.co.uk
2,7
Malo
171 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 32% de las opiniones negativas
Suele responder en menos de 1 mes
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Highly recommended
Gorgeous tops
Quick delivery
Top quality
Would highly recommend
I am a size 14 and the one size jumper and tshirt fits perfectly
2 de enero de 2024
Respuesta de Hoxton Gal
Hi Shally, This is lovely to read! We are so pleased you are happy with your tops. Happy future shoppings! :) - Hoxton Gal Team
Ordered item came wrong size I…
Ordered item came wrong size I reordered the item three times all came wrong size
27 de noviembre de 2023
Respuesta de Hoxton Gal
Hi Anna,
We are so sorry to read this has happened. Please be assured we are always here to help. Our team will chase this mistake and will get in touch with you ASAP. We will get this resolved for you.
Thanks,
Hoxton Gal Team
Perfect seller!
23 de noviembre de 2023
Opinión espontánea
Respuesta de Hoxton Gal
Hi Ozgu, Thanks a lot! Your feedback is important to us! :) -Hoxton Gal Team
Amazing customer service
So happy with the Hoxton gal’s customer service, what a great experience after problems with another online company. I am really pleased the way my query was dealt with by Asli, who responded promptly and resolved my query quickly. I wish all companies have such great people in their customer services. Thank you Asli at Hoxton Gal!
21 de noviembre de 2023
Opinión espontánea
Respuesta de Hoxton Gal
Hi Mrs Milne, Thank you for taking the time to leave a review. We are always here to help if you need us. Happy future shoppings! :) - Hoxton Gal Team
I have got a dress from Hoxton gal and…
I have got a dress from Hoxton gal and that was fit me well and quality and delivery was Amazing Thank you so much .
13 de noviembre de 2023
Opinión espontánea
Respuesta de Hoxton Gal
Hi Gulay, Thanks so much! Your feedback is important to us! :) -Hoxton Gal Team
Quality products and got support when needed
Gonna drop a quick message here. Bought two dresses as a gift to my girlfriend. They arrived earlier than I imagined and quickly got support when I asked them a question about the products. Thanks!!
6 de noviembre de 2023
Opinión espontánea
Respuesta de Hoxton Gal
Hi Berkay, We are so pleased you are happy with your purchase! Happy future shoppings! :) - Hoxton Gal Team
Different style of clothes
I got same colour with same tag on top but different style. But just going on holidays no time to change
24 de agosto de 2023
Respuesta de Hoxton Gal
Hi Hina, Thank you for taking the time to leave a review. We are so sorry to hear you are not 100% happy with your purchase! If you ever aren't happy with any items please drop us an email. We'd be more than happy to help you! Thanks - Hoxton Gal Team
Perfect for Workwear
I was looking for loose but smart tops for work and came across this brand. My order came quickly and was exactly what I wanted. They are fantastic value for money and really good quality. The customer service has also been exceptional. Would happily recommend.
25 de agosto de 2023
Opinión espontánea
Respuesta de Hoxton Gal
Hi Arlene, This is lovely to read! Thank you for sharing your review with us! :) - Hoxton Gal Team
Great Service!
I have ordered many styles from Hoxton Gal and they are always perfectly described, true to size with delivery on time. Thank youuu! 😍😍
24 de agosto de 2023
Opinión espontánea
Respuesta de Hoxton Gal
Hi Yeliz, Thank you so much for sharing your lovely review! Happy future shoppings! :) -Hoxton Gal Team
Gorgeous dress!!!☺️ It arrived promptly…
Gorgeous dress!!!☺️ It arrived promptly and I had so many compliments when I wore it and it had a very flattering shape. Really happy.
28 de agosto de 2023
Opinión espontánea
Respuesta de Hoxton Gal
Hi Seval, We are so pleased you are happy with your dress! Happy future shoppings! :) - Hoxton Gal Team
Great customer service from Asli
Has to chase a refund having returned a dress and not receiving confirmation of return or refund. Asli dealt with my query and was super helpful and friendly.
24 de agosto de 2023
Opinión espontánea
Respuesta de Hoxton Gal
Hi Phoebe, This is great to read! We are always here to help with anything you need! :) - Hoxton Gal Team
Great customer service
Had to chase my delivery, Asli was very helpful and kept me informed. The dresses finally arrived and I love them. Well made and reasonably priced
17 de agosto de 2023
Opinión espontánea
Respuesta de Hoxton Gal
Hi Amanda, Thank you so much for taking the time to leave your positive review. Happy future shoppings! :) - Hoxton Gal Team
Little disappointed
Ordering and delivery was easy and prompt , however the style of shirt/blouse was incorrect and not as selected it was the same colour. Due to the fact i required for weekend no time to send back .
4 de agosto de 2023
Respuesta de Hoxton Gal
Hi Judith, Please accept our apologies for this confusion. We are so sorry to hear this. Our CX team will get in touch with you asap. We are always here to help you. - Hoxton Gal Team
Long delivery.
1. Site has no information about material item is made of.
2. Site gives wrong delivery information. Instead of 4 - 5 working days my delivery took 8 working days. I ordered my item on 25/06/2023 and recieved on 05/07/2023.
Instead of saying: "Please note that we cannot guarantee that you will receive the goods within such estimated delivery times." company should estimate delivery time as 7 - 8 working days.
24 de junio de 2023
Respuesta de Hoxton Gal
Hi Olga,
We are so sorry to read you are disappointed. We can totally understand your frustration here. We ship all orders in 24hrs after they have been placed with 48hrs service of Royal Mail. 96% of the orders arrive in 2-3 business days, however, due to external reasons they might get delayed. Unfortunately, as we rely on external delivery companies, we can only indicate the estimated delivery times as a guideline.
For any queries about products, please feel free to reach out to our CX team via orders@glrfashion.com. We are always ready to help you with sizing, product info, shipping times, and more! Because your satisfaction is highly important to us.
Have a lovely day!
Thanks,
Hoxton Gal Team
A classic selection of clothing perfect…
A classic selection of clothing perfect for my FOH role.
20 de junio de 2023
Respuesta de Hoxton Gal
Hi Sandi, This is lovely to read! We are so pleased you are happy with your purchase. Happy future shoppings! :) - Hoxton Gal Team
Good customer service.
Unfortunately I wasn’t sent the correct order. I ordered 3items 2 were correct and the 3rd wasn’t what I’d ordered and i was sent a duplicate of one of the other items in the order. The problem was resolved quickly and a refund was issued along with a free returns label for the incorrect item but sadly the missing item wasn’t available for the event I had purchased it for.
5 de junio de 2023
Respuesta de Hoxton Gal
Hi Lucy, We are so sorry to read this. Please accept our apologies for this confusion. I can see that we have been in touch with you via email. Please let us know if you need a replacement for the missing item. We'd be happy to ship it asap. Because, your satisfaction is highly important to us! - Hoxton Gal Team
My experience with the Hoxton gal’s customer service
My experience with the Hoxton gal’s customer services has been great. I am really pleased the way my query was dealt with by Asli. A great person who responded to me without any delay and resolved my query quickly. I wish all companies have such great people in their customer services. Thank you Asli at Hoxton Gal!
12 de junio de 2023
Opinión espontánea
Respuesta de Hoxton Gal
Hi Rabia, This is brilliant to read, thank you for taking the time to leave a review. We will pass your feedback onto her! :) - Hoxton Gal Team
No return label for items that were…
No return label for items that were full price but had discount code applied. I'll be returning both items just to make shipping cost worthwhile
20 de abril de 2023
Respuesta de Hoxton Gal
Hi Claire,
We are so sorry to hear this. Unfortunately our free return service is only valid for full price items. You can find our return policy here --> https://hoxtongal.co.uk/pages/returns-exchange
Please let us know if you'll need any other help. Your satisfaction is highly important to us!
Thanks,
Hoxton Gal Team
Respuesta de Hoxton Gal
Hi Karen, This is so nice to read! Thank you for choosing Hoxton Gal. Happy future shoppings! :) - Hoxton Gal Team
Excellent service and staff very very…
Excellent service and staff very very helpful
19 de abril de 2023
Opinión espontánea
Respuesta de Hoxton Gal
Hi Maxine, This is great to read! We are so pleased you have been happy with our service! :) - Hoxton Gal Team
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