HSL Chairs - Hendon Opiniones 52

TrustScore: 4.5 sobre 5

4,7

240 Watford Way, Hendon, NW4 4UB London, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

An excellent shopping experience at HSL Hendon. Hamza & Monalisa were welcoming & knowledgeable about the fireside chair we'd come in to look at. Very relaxed but professional approach, with no pressu... Ver más

Valorada con 5 estrellas sobre 5

Three weeks ago I visited the Hendon branch and received excellent service from Ali. Last week he visited our home with two differently sized chairs, and he was very patient as we finalised our choice... Ver más

Valorada con 5 estrellas sobre 5

We popped in on the spur of the moment to look at a Stressless chair, Ali was super helpful with explaining all the options we could have and let us take our time without any hassle. He gave us all... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ali the ‘comfort specialist’ was so helpful, genuine, very knowledgeable and keen to give me as much info as I needed to help with chair decisions. Very straightforward, useful advice as well... Ver más


Información sobre la empresa

  1. Tienda de muebles
  2. Proveedor de equipos para discapacitados
  3. Fábrica de muebles
  4. Proveedor de equipos de asistencia para la movilidad

Sobre HSL Chairs - Hendon

Escrito por la empresa

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Escrito por la empresa

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Información de contacto

  • 240 Watford Way, Hendon, NW4 4UB, London, Reino Unido

4,7

Excelente

TrustScore: 4.5 sobre 5

52 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

An excellent shopping experience at HSL

An excellent shopping experience at HSL Hendon. Hamza & Monalisa were welcoming & knowledgeable about the fireside chair we'd come in to look at. Very relaxed but professional approach, with no pressure to buy ( though we did! ) The chairs I tried out were all very supportive & it was good to have a choice of cushions. Looking forward to receiving our chair in due course & would highly recommend the service at HSL.

20 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

We had excellent service from Monalisa.

We had excellent service from the assistant and undiluted attention as we were the only customers there at that moment. I was able to "try" many chairs and to operate them and hopefully have made the right decision in selecting the chair which I think will meet my requirements.

17 de abril de 2026
Valorada con 5 estrellas sobre 5

We recently bought two chairs and a…

We recently bought two chairs and a sofa from HSL in Hendon for my mum, and I honestly couldn’t recommend them more highly.

From the very beginning, the team showed exceptional understanding of what really matters, especially when choosing furniture for older customers. There was no pressure at all, just genuine patience, thoughtful advice, and a real effort to make sure everything was comfortable, practical, and right for her.

A very special thank you to Ali, who was outstanding throughout. He was incredibly kind, patient, and attentive, and really took the time to understand my mum’s needs. His calm manner and great sense of humour made the whole experience not only easy but actually enjoyable,which is quite rare when making these kinds of decisions.

The quality of the furniture is excellent solid, beautifully made, and most importantly, comfortable. You can really feel the difference compared to standard high-street options.

All in all, a fantastic experience from start to finish. Thank you, HSL Hendon—and especially Ali—we are very happy (and very comfortable!) customers.

8 de abril de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Rep was kind and patient

Rep who came to the house was kind and patient with the elderly resident.
Samples of the choosen fabric were not available, rep had to keep phoning people to check facts.
The chair brought was useful as was the right size.

6 de marzo de 2026
Valorada con 5 estrellas sobre 5

A very satisfying and rewarding experience

Three weeks ago I visited the Hendon branch and received excellent service from Ali. Last week he visited our home with two differently sized chairs, and he was very patient as we finalised our choices of fabric and colours. I recommend HSL for their expert knowledge and personalised service. We look forward to the delivery of 2 chairs and a sofa, and feel reassured that we have chosen a great company. Thank you, Ali

27 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

HSL / Hendon/London Visit

Upon our arrival, my mother & I were warmly greeted by our client consultant Megan at our local branch in Hendon/London on 21st January 2026. We would like to thank Megan for her professionalism, she listened attentively to our needs, ensured we were able to sample the chairs we ticked in our catalog, we originally came in mind to buy a 2 seater recliner for my mother, however to our surprise we ended up buying a beautiful Helmsley Chair, accompanied with a Buckingham Chair, alongside a Queen Anne Footstool. My mother is so thrilled with her purchase and excited for the arrival of all 3 furniture. Thank you Megan, we really appreciate your knowledge and recommendation, and giving us the time needed as this was important for mum to get it right, and with your help we certainly did. I hope management sees our review of our experience as it well exceeded our expectations.
Thank you so much.

Avril & Luna (Mother)

21 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Courteous and helpful

Courteous, knowledgeable and helpful.
Result: a purchase with which I am very pleased, and a speedy sale for Ali.

20 de enero de 2026
Opinión espontánea
Logotipo de HSL Chairs - Hendon

Respuesta de HSL Chairs - Hendon

We're glad you enjoyed your experience. It's great to know our team was helpful, and we appreciate your positive feedback on the purchase.

Valorada con 5 estrellas sobre 5

Fabulous customer service from Ali.

We popped in on the spur of the moment to look at a Stressless chair, Ali was super helpful with explaining all the options we could have and let us take our time without any hassle. He gave us all the details to take away so we could think about it.
We decided to go back a week later and see him to discuss what we would like, he took the time to sit and go through everything and made the process so easy, because of this we purchased the chair and now are awaiting delivery. Thanks Ali, you're a star.

11 de enero de 2026
Opinión espontánea
Logotipo de HSL Chairs - Hendon

Respuesta de HSL Chairs - Hendon

Thank you so much for your kind review. We’re delighted to hear that Ali was able to make your experience relaxed, informative, and enjoyable from start to finish. Taking the time to ensure our customers feel confident in their choices is very important to us. We’ll be sure to pass on your lovely feedback to Ali. We hope you enjoy your Stressless chair and wish you many years of comfort once it arrives!

Valorada con 5 estrellas sobre 5

Caring,personal service free from sales pressure

Caring,personal service. A really nice company to deal with. Special thank you to the excellent Meghan who patiently spent so much time with us while we selected a bed and sofa. Such a delightful person. My wife and I so appreciated her guidance and empathy.

31 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ali was an absolute Star!

Ali was an absolute Star!
The Service was brilliant!
He was so patient and informed. He made the my mum feel safe and welcomed.
We are super excited to get our chair.

13 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Arrived on time and very efficient…

Arrived on time and very efficient installation of my WONDERFUL new electric recliner chair. It is very comfortable for me with osteoporosis and myeloma and will make my life much more enjoyable! I highly recommend HSL for both the product and the service.

7 de noviembre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

The HSL chair was delivered to us early

The HSL chair was delivered to us today, a couple of weeks early. We had been advised that we would be advised a precise delivery time today but the friendly delivery team just rang the bell and were very efficient and quick - very happy chappies

14 de octubre de 2025
Opinión espontánea
Logotipo de HSL Chairs - Hendon

Respuesta de HSL Chairs - Hendon

Good Afternoon Mr Gray
Thank you for taking the time to leave your review . Please be assured that the information you have shared will be discussed with our logistics team.
Once again please accept our sincere apologies
Kind regards
Sharon Sanderson
Head of Customer Care

Valorada con 5 estrellas sobre 5

Great Chair

My fire side chair is great it is well made and is really comfortable, the guys Martin &Leon were very friendly and polite when they delivered it.

18 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The staff member in the Hendon Branch…

The staff member in the Hendon Branch was extremely helpful. She was able to answer all my questions about the armchair I had chosen and made me feel relaxed and unhurried in my decision making. I wanted a chair which would be exactly right for an elderly lady.

11 de agosto de 2025
Opinión espontánea

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