HSL Chairs - Orpington Opiniones 

94
TrustScore: 5 sobre 5

4,8

168-170 High Street, BR6 0JW Orpington, GB


Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Terri was really helpful and patient with my elderly parents. There was no rushing or pushy sales talk. She answered all our questions and then stepped away to allow us time to talk about the choice... Ver más

Valorada con 5 estrellas sobre 5

Friendl y sfaff, clear demonstration of chair no coercing to buy just simple explanation of how the chair works and how much each part would cost.

Valorada con 5 estrellas sobre 5

We visited Orpington branch yesterday, the shop was very well laid out with lots of choice. We were served by Jon, he was very helpful and polite. He didn't mind how many times he had to cost all the... Ver más

Valorada con 5 estrellas sobre 5

I went into the Orpington branch on the off chance and saw just the right chair, a half price ex-showrooom model, which I could take away. No delivery on such items. Christine and her colleague were v... Ver más


Información sobre la empresa

  1. Tienda de muebles
  2. Proveedor de equipos para discapacitados
  3. Fábrica de muebles
  4. Proveedor de equipos de asistencia para la movilidad

Sobre HSL Chairs - Orpington

Escrito por la empresa

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Escrito por la empresa

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Información de contacto

  • 168-170 High Street, BR6 0JW, Orpington, Reino Unido

4,8

Excelente

TrustScore: 5 sobre 5

94 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,8

Todas las opiniones

(94)

3957 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Welcoming andFriendly sfaff

Friendl y sfaff, clear demonstration of chair no coercing to buy just simple explanation of how the chair works and how much each part would cost.

30 de julio de 2026
Valorada con 5 estrellas sobre 5

Highly recommened. Great customer service.

Terri was really helpful and patient with my elderly parents. There was no rushing or pushy sales talk. She answered all our questions and then stepped away to allow us time to talk about the choices.
All the staff were lovely and I would highly recommend the chairs. My father is 6 foot 4 tall and the chair they showed him was a perfect fit.
Thank you for reminding me what good customer service used to be like.

7 de agosto de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Ros in the shop was most helpful and…

Ros in the shop was most helpful and attentive at all times. Where you fell down was getting material samples to choose from. When first ordered after three weeks they had not arrived.A re-order came quickly. Postal service?

10 de julio de 2026
Logotipo de HSL Chairs - Orpington

Respuesta de HSL Chairs - Orpington

Good Morning,

Thank you for your feedback and for your kind comments about Ros. I am delighted to hear she was helpful and attentive throughout.
I would like to apologise for the delay in receiving the fabric samples you requested. This is not our usual process, and I appreciate the inconvenience this caused. While the replacement samples arrived promptly, I will look into the original delay further to understand what happened and whether there was an issue with dispatch or the postal service.
Kind Regards
Lauren Elliott
Customer Care Manager
lauren.elliott@hslchairs.com

Valorada con 5 estrellas sobre 5

Orpington branch

We visited Orpington branch yesterday, the shop was very well laid out with lots of choice. We were served by Jon, he was very helpful and polite. He didn't mind how many times he had to cost all the different scenarios we asked about, he even made me a lovely cup of tea! I would highly recommend visiting HSL if you are looking for suites, recliners etc.

20 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful service

Our sales lady Christine in the Orpington showroom was very patient in helping us make the right decision.

We were very impressed that she was understanding of our needs.

Ernest & Pam

17 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience at Orpington

Great experience at Orpington. Jonathan was incredibly helpful and really took time to understand my needs and made my time there more enjoyable / less onerous. I felt this contributed to the purchase and was very happy with the service I received from him. Thank you.

28 de junio de 2026
Valorada con 5 estrellas sobre 5

Two fireside chairs purchased experience

We have purchased furnature from H. S
L before and have been well satisfied with them , so as we wanted to buy chairs again it was a no brainer that we would return to H.S.L. we went to your Orpington branch and I must say we were welcomed and nothing was too much bother everything was explained to us and all oir questions were answered. I would always recommend H.S.L to my friends and family

1 de julio de 2026
Valorada con 5 estrellas sobre 5

Great chairs

Great service from Jon very knowlegable about the chairs and you get to see the chairs and sit in them so you choose what is right for you.

2 de julio de 2026
Valorada con 5 estrellas sobre 5

Christine was very welcoming and…

Christine was very welcoming and courteous, she was very knowledgeable and gave us time think without being pushy.

We followed up with customer service again Jonathan was extremely helpful concerning our worries over delivery.

15 de junio de 2026
Valorada con 5 estrellas sobre 5

Lovely furniture

Just wanted to thank Jason and Ashley for a prompt delivery of my furniture on 11/6. Very pleasant men.
Would also like to thank Terri at Orpington branch for her assistance and the much appreciated refreshments when my friend and I initially went in on the 14/4.

11 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very friendly and helpful staff

Very friendly and helpful staff, they listened to our requirements and helped us pick the best suitable chairs. Tea and coffee were also offered. A really nice experience

29 de mayo de 2026
Valorada con 5 estrellas sobre 5

Recent order from HSL Orpington Branch

We ordered our recliner chairs from the Orpington Branch. Jon was very attentive and knowledgeable and ensured the chairs we ordered were suitable for both our needs.
We placed our order after Jon went through the ordering process thoroughly.
Nothing was to much trouble for Jon and
he provided a great customer service whilst we were in the shop.

31 de mayo de 2026
Valorada con 5 estrellas sobre 5

Helpful

I went into the Orpington branch on the off chance and saw just the right chair, a half price ex-showrooom model, which I could take away. No delivery on such items. Christine and her colleague were very friendly and helpful, including offering me refreshments and then helping to load the chair into my car. They also alerted me to exemption from VAT because of my high blood pressure!

11 de junio de 2026
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más