Herbert Todd & Son Opiniones 

248
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Got great service from Sarah today, very friendly and helpful no hesitation on buying the Microwave and it was Evan taken to my car Thanks Nigel

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Thank you Herbert Todd & Son, once again you haven't let me down. Fridge freezer blew up on Monday evening, rang Todds Tuesday morning, very, very helpful young lady on the phone. Small terrace hous... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Would leave no stars if I could. Ordered a tumble dryer online a week ago, my husband called the store on the same day to check when it could be collected, spoke to Noah who advised there was a pr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Needed new fully integrated washing machine and approached Herbert Todd. Would they be able to supply and fit despite all the current Covid 19 difficulties. Not only did they price match, they deliver... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de electrodomésticos

Información proporcionada por diversas fuentes externas

Herbert Todd’s, established 1936 is still a family run business. We still believe that customer service counts, we provide FREE local delivery on most products and a complete home installation service is always available.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

248 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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3,9

Todas las opiniones

(248)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

washing machine.

Great service from ordering to delivery.

Will definitely be buying fro you again.

18 de agosto de 2019
Opinión espontánea
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Respuesta de Herbert Todd & Son

Thank you Lisa, we look forward to seeing you again soon :-)

Valorada con 5 estrellas sobre 5

Todds - an excellent service!

I experienced an excellent service from Todds at Monks Cross in the purchaser and fitting of an American style fridge freezer.
The patient assistance of the staff in researching available options, giving advice, help in choosing, delivery and fitting was exemplary. This included moving the out of fridge filter into a cupboard to make it essy to change.

Having had a bit of a journey with John Lewis being unable to collect the old fridge freezer. Followed by Curry’s who sold me one but the delivery men could not fit it because they aren’t insured to use screwdrivers (although I’d mentioned in the shop that it needed wiring in). The only option was a refund from Curry’s. It took a 25 minute caller wait on the phone to find out I needed to go into store for the refund. This was followed by waiting over 45 minutes in the Curry’s store to be served and then another 25 minutes for the service desk to caller wait for Head Office to activate my refund. The money then took 5 days to reach my bank. I will never go to Curry’s again.

In comparison Todds were brilliant from start to finish.
They are a smaller store and the service was excellent. They didn’t have an appropriate American fridge-freezer in store but we researched the options from their suppliers online.
Adam was able to find all the details I needed and more. He also checked with the fitter about ‘using a screwdriver’ and installing the filter in an external cupboard. Result - I don’t need to move the fridge every six months to change the filter (Curry’s said this wasn’t possible).
Adam arranged a temporary order putting the model on hold so that I could go home to measure the space then ring to complete the order.
It was a very efficient process and the
Service throughout was excellent.
Also, if there are ever any problems with the appliance I contact Todds and they deal with the suppliers on my behalf.
Many thanks to Todds, Adam and the team for an excellent service.

15 de agosto de 2019
Opinión espontánea
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Respuesta de Herbert Todd & Son

Many thanks Mrs Simpson for setting out the case for quality local independent shops so eloquently :-) We are very glad to have been able to assist you where others had so spectacularly failed.

Valorada con 1 estrellas sobre 5

Went to purchase a washer/ dryer

Went to purchase a washer/ dryer, was told it was in stock but couldn't buy it then and there the staff couldn't get it out of the stock room as it was blocked in. So we ended up buying one from Currys with no problems. Never go to Herbert Todd again.

27 de julio de 2019
Opinión espontánea
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Respuesta de Herbert Todd & Son

Hello, we are very sorry again that the piece of stock you wanted was not available as quick as you needed it to be. As you know our warehouse is not manned on a weekend, the sales staff will try and locate and pick stock for collection but this is not always possible depending on stock location. As always we offered a free next day delivery service or stock from the shop floor to take away.

For any customers wanting to pick up items this should always be possible during the week and usually at weekends as well. To be sure your item is ready please use our click and collect service on our website www.htodd.co.uk or contact us online, via email or telephone. Thank you :-)

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. Ordered online and then sent an email arrange delivery. They emailed back, arranging delivery to fit me. Delivered on time and took the old one away - nothing was too much trouble.
Great dishwasher - very happy.

23 de julio de 2019
Opinión espontánea
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Respuesta de Herbert Todd & Son

Thank you very much for your excellent recommendation MDJ, I will pass on to the rest of the Todd team :-)

Valorada con 5 estrellas sobre 5

Excellent Service

Excellent Service
Herbert Todd & Son (Harrogate)
What a fabulous friendly service I received from Dave and Colin, their product knowledge is second to none. There was no hard sell and they couldn't of been more helpful. So much so l am a repeat customer and have always experienced the same high level of service. Delivery was speedy and the Delivery guys were very friendly, nothing was too much trouble. they delivered on time and took all packaging and the old appliances away. I can't recommend them highly enough.

28 de junio de 2019
Opinión espontánea
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Respuesta de Herbert Todd & Son

Thank you for the amazing feedback. Dave and Colin pride themselves on their product knowledge and expertise on all things electrical! We're so glad you found our services to your liking :-)

Valorada con 5 estrellas sobre 5

Fantastic knowledge

Fantastic knowledge, help, and customer support. I could not have asked for more. Excellent shop with a huge range of goods.

14 de junio de 2019
Opinión espontánea
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Respuesta de Herbert Todd & Son

Thank you for such a fantastic recommendation!

Valorada con 5 estrellas sobre 5

GOOD SERVICE

An established local, reliable company.

13 de junio de 2019
Opinión espontánea
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Respuesta de Herbert Todd & Son

Thank you Mr Bryan for the five start review. We're celebrating our 83rd birthday this year but we are still always looking for ways to improve :-)

Valorada con 5 estrellas sobre 5

A very happy customer

Having been very disappointed with Curry’s in my search for a replacement range cooker I happened upon Herbert Todd & Son whilst searching the internet. I had no idea they existed in my home town of Harrogate. What a fantastic number of range style cookers and other appliances and you can actually see what you are buying! It has been such a relief and a pleasure to have such friendly good efficient service, from purchase to delivery, to installation and at a competitive price too. The fitters, gas and electric were all arranged and coordinated by Todds how they managed to get our cooker in I don’t know but I love it. I have and would recommend them to anyone. A very happy customer.

31 de mayo de 2019
Opinión espontánea
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Respuesta de Herbert Todd & Son

Thank you for the excellent feedback Mrs Russell! Our Harrogate and York stores house some of the largest selection of quality range cookers in the North of England plus we know a thing or two about all our products and we price match! We're so glad you love your new range cooker :-)

Valorada con 5 estrellas sobre 5

Really helpful staff

Really helpful staff, couldn’t do enough for us. Best prices, even better than internet. Would not hesitate to recommend Herbert Todd.

5 de mayo de 2019
Opinión espontánea
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Respuesta de Herbert Todd & Son

Thank you Mrs Hamilton for taking the time to give us such a great recommendation!

Valorada con 5 estrellas sobre 5

Great looking washing machine and…

Great looking washing machine and brilliant service !!
Delivery guys were so helpful and friendly!! I would definitely recommend and already have ! Thank you

25 de abril de 2019
Opinión espontánea
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Respuesta de Herbert Todd & Son

Thank you for the excellent review, we will pass on to Devon and Dene on the van!! :-)

Valorada con 5 estrellas sobre 5

Good service

Good service, good communication, good price.

21 de abril de 2019
Opinión espontánea
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Respuesta de Herbert Todd & Son

Ah, the hallowed trinity of retail! Thank you for your kind review Matt :-)

Valorada con 5 estrellas sobre 5

Excellent service from ordering on…

Excellent service from ordering on website, keeping me informed as to delivery date and time and excellent installation team well done all

9 de abril de 2019
Opinión espontánea
Logotipo de Herbert Todd & Son

Respuesta de Herbert Todd & Son

Thank you for the recommendation Mr Thomson, we will pass your kind comments on to all concerned.

Valorada con 5 estrellas sobre 5

Great to able to shop at a local…Electrical goods Shop

Great to able to shop at a local electrical shop with a good reputation staff and service excellent ,no pushy salespeople no the dishwasher I purchased bought and fitted within the week all good would go there again for all my appliances,strongly recommended them

15 de marzo de 2019
Opinión espontánea
Logotipo de Herbert Todd & Son

Respuesta de Herbert Todd & Son

Thank you for the amazing review and recommendation Mrs Wilson, very much appreciated! :-)

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