SILENT WINDOWS by Hugo Carter Opiniones 

After 7 emails, various calls, 2 text messages and an onsite visit, Silent Windows decided they could not help me with a quote for replacing my windows with double glazed ones with soundproofing.

My first call was to request a quote. I was told an onsite visit was required for a quote. I later received a call where I was asked if I was prepared to pay £5000 per window before confirming the appointment for a quote. I thought that was an outrageous caveat, yet I went along with it as I wanted to see a fully detailed quote and how it would differ from others for the same job. I sent measurements for 8 windows though the house has more than 8 windows. The Managing Director himself on Trustpilot has fabricated that I demanded a quote for 10 windows which I categorically did not. I sent the same text, measurements, drawings and photos to three other companies and they promptly provided a quote for the 8 windows I measured.

Hugo Carter are time and energy wasters with poor communication and service providing skills.

I urge caution. Approached company based on previous reviews. Payment terms not industry standard and sales team will pester with follow up calls and pricing terms that aren't firm beyond 1 week. Not for anyone that doesn't want to spend 5k for a window on the spot and upfront. Feel free to get in touch for more context.

We had our windows fitted in Sept 23 and they are fantastic. Really cancel the noise out on a busy main road. The service throughout was excellent too. Would highly recommend

Amazing quality. Never seen such a standard of window before. Beautiful looking inside and out and perform wonderfully. Can’t imagine a better quality window on the market. As with other reviews the team are great. The high quality workmanship makes a huge difference in the installation process. 3/4 of the house has been fitted out and the other 1/4 is in the pipeline! Thanks guys 👍

Impressed with the engineered timber construction of these windows we recently had installed in our 100-year old home in Edinburgh - Double hung sliding sash windows can be tricky but these "Silent Windows" should also be called "Warm Windows" as the two sets of integral draught stripping not only keeps out unwanted sound but also cold air! Very happy too with the skilled and thoughtful joiners who installed the windows in a house which is no longer all square and plumb. The did a good job and very courteous.

We have had sound proof sash windows supplied and installed by Hugo Carter and can say we are delighted with the windows and the service. We live on a busy noisy road and have a street facing bedroom which is very noisy day and night. The windows have reduced the noise to a gentle sound which has transformed the room, which we can now sleep soundly in.
The installation team were excellent, very helpful, totally professional and did an excellent job. Highly recommend and you will not find better.

Highly recommended, top quality. Lovely interactions with Sarah from the start and incredible knowledge and professionalism by the owner Jacob - thank you!

Hugo Carter provided a professional approach with high quality product. Their surveyor and installations team were very thorough and pleasant.
We are delighted with the noise reduction the windows have provided which has enhanced our property.

Great team and no issue so far

This is the second lot of windows I've had fitted by Hugo Carter - because the first installation was such a game changer I wanted more in another room. As before the team were super helpful, kept me in touch about timings and did the job (which were difficult arched windows) in speedy time. The windows are amazingly effective, can't recommend the company enough.

I had two large sash windows and one small sash window replaced in May 2023 and they look and sound perfect! The work ethic and attention to detail is the best in the market place from Hugo Carter. I would highly recommend!

I had 6 windows fitted with Hugo Carter. I can honestly say they were very professional from placing my order to the guys fitting the windows. They look absolutely lovely and with the cost of living crisis they have been such good value for money. I can’t feel any draught from the windows. I am extremely pleased with the windows. Sharon

Very professional company and excellent work done!

Hugo Carter did an excellent job supplying and fitting 3 windows in our house in Battersea. The noise levels from traffic and planes was really high. After contacting various companies Hugo Carter were the only ones that sent someone round to do tests and discuss the job before quoting, they were friendly and helpful and we were confident that their windows, although not the cheapest, would do the job we needed. We went for their highest performing casement windows. The lead time was 3 months which was much less than neighbours who'd ordered new windows before us from another company (4-5 months!). The fitters were friendly, respectful and did a very good job. The transformation in our bedroom is incredible, it has gone from aggravating noise levels to being so peaceful and affording very quiet sleep conditions. Even when a car alarm goes off or there's a leaf blower outside, we can hardly hear it! I would highly recommend Hugo Carter if you want the best acoustic windows possible.

Excellent original sash windows, and they definitely reduce the noise from road outside - so the noise reduction definitely works!
The fitters worked hard and were very accommodating and understanding, always tidying up at the end of the day.

It was some months before Hugo Carter were able to fit our windows, but when the team came they were very quick, friendly and efficient, installed the windows with no fuss or trouble and left the room neat and tidy. We paid a premium for these windows because of their sound-proofing claims, and we were delighted with the result - they performed exactly as promised. Not cheap, but worth every penny if excellent noise reduction is what you need.

Astonishingly effective.

We have just had all our original windows replaced by Hugo Carter and they are as wonderfully silent as we'd hoped. During this hot summer the windows have been open over night, we opted for the built-in safety mechanism as advised.
When the planes started overhead at 5am I closed the windows and was able to go back to sleep, unlike the past when we were kept awake by the roar of planes. The installation team were tidy and professional, very easy to have around. Whole job was top notch. Expensive, but top quality is worth it. Highly recommended.

I am very pleased with my Hugo Carter sash windows. They provide exactly the noise reduction, which they estimated and they are very nicely made. Their installation team were also excellent. I will not hesitate to recommend Hugo Carter to anyone else who is looking for this type of window.

Just want to say how pleased we are with the windows. The fitters did and excellent job and were extremely polite and tidy. We can not fault the quality of service from start to finish.

The windows are fantastic and have achieved our aim of greatly reducing noise in the house.

Once again, thank you for an excellent product and service!