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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Avoid. Refusal to provide paperwork relating to theft cover Refusal to turn on the tracker to attempt to recover the bike until £150 paid with threats of charging for the full bike if it... Ver más

Valorada con 5 estrellas sobre 5

Got my deposit refunded today. Hat's off to paul fuller , amazing person , had really amazing experience with f200 fat tyre bike from them. Would 100% suggest someone who want to do food delivery or... Ver más

Valorada con 5 estrellas sobre 5

Having recently been a customer for around a year, I can only sing their praises. Fantastic, personable service - and very efficient too. Had some wear and tear issues with the first bike, Paul and th... Ver más

Valorada con 5 estrellas sobre 5

From placing my order, to delivery and handover, I’ve been kept informed and received outstanding service. I chose an E fat bike and am delighted with bike’s quality and finish, ease of use, handling... Ver más

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4,0

Muy bueno

TrustScore: 4 sobre 5

146 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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4,0

Todas las opiniones

(146)

11 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Disappointed, frustrated and annoyed

I never got to try out a Hurrecane bike even though I paid for one to be delivered.
I was not pleased the bike was scheduled for 7-10 days delivery thinking it was within 48 hours before making payment and was really unimpressed with Hurrecanes lack of contact after payment was made but no bike delivered and was even more disappointed when they informed me the bike was due for delivery after the 7-10 working days which turned out to be 15 full days since payment.
Their lack of understanding how a late delivery could inconvenience me and short blunt replies to my questions was not pleasing and enough for me to send a negative 3 star trust pilot review especially as positive 5 star trustpilot reviews was what sold me the offer.
Shortly after posting the review they cancelled my order without consulting me stating in an email they don’t want customers like me who send negative reviews on trustpilot. They sent further emails saying they don’t want to hear from me again and that they’re glad to not have me as a customer saying they missed a bullet.
They claim to deliver to nearly every part of England and have 24/7 call out for service and repairs to any address as part of their service. They couldn’t get from reading to Epping Forrest without delay which is just over 50 miles and main roads all the way. Nationwide? Who are you trying to kid?
My worst consumer online experience ever. I’d give these guys minus 5 stars as a fair trustpilot review but 1 star is the lowest available. They seem so preoccupied by trustpilot reviews but lack customer services for payed up customers which is a terrible indication of the way they do business.
Their only saving grace was the £262 I paid for the product was refunded into my account within a few days of them cancelling my order. (I have now read Hurrecanes reply and this point is edited: They never once said my area was flagged as a hotspot for bicycle theft, these guys are ruthless on Trustpilot and downright dishonest.
I just wish they were as ruthless to deliver their products on time)

3 de julio de 2024
Opinión espontánea
Logotipo de Hurrecane

Respuesta de Hurrecane

This is very disappointing to read. This is the same review that you originally posted, then you changed it to a positive 4 star review once we had explained things, then changed it back to this again. It seems that you are unable to make up your mind about anything regarding your experience.

This review is not genuine!

It was explained to you that your post code has been flagged as a hot spot for theft, therefore we could not deliver to you given the risk. This was fully explained to you and you seemed to understand that when we spoke to you. Clearly, when you're behind a keyboard, things are different.

Anyone else reading this review that wants to know more, please fill out our enquiry form and we will provide our side of this nonsense story.

https://hurrecane.bike/contact/

Valorada con 5 estrellas sobre 5

Wat a fantastic service

Wat a fantastic service. Got my m250 bike last week. It’s bloody grease lightning, a right head turner. Bloke who dropped it off was really helpful and professional. Think it’s a bargain for 75 a month.

31 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

WARNING YOU WILL NOT GET YOUR DEPOSIT…

WARNING YOU WILL NOT GET YOUR DEPOSIT BACK!!!!

I returned the bike exactly as I received, I used their subscription to try and make some side hustle with Uber Eats but unfortunately I was ill and couldn't use it.

Now they claim the bike was damaged and because of early cancellation not only they will keep my deposit they also want me to pay extra.

20 de mayo de 2024
Opinión espontánea
Logotipo de Hurrecane

Respuesta de Hurrecane

Hi Marius

What a disappointing review, quite dishonest. You didn't pay for your subscription because you said you were out of work, no mention of illness. There is a minimum term of 6 months which is clearly stated on our website. If you don't pay for your bike we do need to collect it!

When the bike went back through the workshop the battery was examined and it was damaged. It had clearly been dropped as the inside of the components were loose. This battery can never be used again for safety reasons - they're expensive you know. We have the video footage if you want it.

Please stop trying to harm the reputation of good businesses with false reviews like this.





Valorada con 5 estrellas sobre 5

so helpful and kind always ensure a…

so helpful and kind always ensure a speedy repair. Customer service is fantastic. Always polite and very knowledgeable with the e-bikes
Always go above and beyond to make sure the bikes are safe and in great condition
Every experience I have had has been professional and super helpful

29 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great bike

Great bike, great service, would recommend to anyone. Special thanks to the man Del. Fantastic guy.

29 de abril de 2024
Opinión espontánea

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