Placed an order on the 13th December 2025. Money was taken but no item was ever received. Not responding to any attempts at communication. Do not believe they are still operating as a business
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Consulta las opiniones de los clientes
I should have read the previous trustpilot review, I don't think this company is still in operation. I put an order in last Sunday and then didn't receive any email confirmation but by Monday I'd seen... Ver más
Unreliable delayed online order’ delivery. I made an order in UK on 12 September 2023 & the full amount paid. The order disappeared for 2 weeks & delivered after too many follow ups. No one answers... Ver más
I came across iBaklawa by chance, I would highly recommend them they are quick at responding and my order was sent very quickly within 3 days when I put my order through, I was even sent a free sample... Ver más
Información sobre la empresa
Escrito por la empresa
The fine art of traditional sweet and pastry making in the Levantine region spans centuries. Our trusted age old recipes use only the best, locally sourced ingredients and travel from the tables of master pastry chefs to yours. Skills are passed down in the traditional way, from generation to generation – from the hands of the father to the son, who have taken years to master their craft. Sun-kissed kernels of nuts, fine wheat flour, sugar and ghee all go into producing quality sweets for you to savour. Explore the finesse of handcrafted baklava, the uniqueness of maamoul and the classic flavours of Syrian cookies and sweet treats such as Baklava, Barazek, Mamoul and Graybeh. At IBaklawa, our mission is to bring you the best delicacies from the Mediterranean and Levant which celebrate the taste of authentic sweets, made by expert Syrian pastry chefs in Jordan and Turkey. Our exclusive suppliers present you with a mouth-watering range of pastries and confectionary made to the highest standard, to be enjoyed anytime. Our fast, efficient and affordable online delivery system in London and the UK makes it very easy for us to deliver the best Arabic Sweets and Lebanese sweets to our beloved customers.
Información de contacto
23 Oliver Business Park, Oliver Rd, , NW107JB, London, Reino Unido
- marketing@ibaklawa.com
- ibaklawa.com
1,8
Malo
50 opiniones
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Avoid!!!
Placed an order on the 13th December 2025. Money was taken but no item was ever received.
Not responding to any attempts at communication. Do not believe they are still operating as a business
13 de diciembre de 2025
Opinión espontánea
I should have read the previous review
I should have read the previous trustpilot review, I don't think this company is still in operation. I put an order in last Sunday and then didn't receive any email confirmation but by Monday I'd seen they'd taken my money, thankfully paid by c/c. I've emailed & phoned twice and left messages but I've had no response, the website should be taken down if it's no longer operating.
7 de diciembre de 2025
Opinión espontánea
I have placed an order on 15/12/2024 I…
I have placed an order on 15/12/2024 I haven’t received any email confirmation ,no one is replying to their what’s app .I'm not sure of this website is scam ,I want to claim a refund from my card provider .
One of the worst website I have used ,service is zero .
15 de diciembre de 2024
Opinión espontánea
Good
Received order, was bit delayed. The sweets and stuff ordered turned out good.
Just disappointed in their customer service, no response to WhatsApp, email or update on delivery date.
In the past I haven't had an issue as delivery confirmation was sent but not this time.
28 de febrero de 2024
Opinión espontánea
Very disappointed
Very disappointed. Order took 7 days to arrive, just in time for party: for fresh pastries!! Arrived in box but squashed down one end instead of neatly laid out on the tray. Wrote a report with photo but ignored by supplier.
2 de marzo de 2024
Opinión espontánea
Ibaklawa is not recommended
Unreliable delayed online order’ delivery.
I made an order in UK on 12 September 2023 & the full amount paid. The order disappeared for 2 weeks & delivered after too many follow ups.
No one answers email, Msg , Tel etc… Absent.
12 de septiembre de 2023
Opinión espontánea
Worst online experience ever!!
Worst online experience ever!!
I ordered some sweets from their website. One item of my order was out of stock and I never received a refund for that item. I tried to contact them multiple times to ask for my refund and they never replied. It's been now over a month and still nothing has been received.... absolutely horrible!!!
I will never order again from their website.....avoid by all means!!
17 de abril de 2023
Opinión espontánea
Great online items!!
I came across iBaklawa by chance, I would highly recommend them they are quick at responding and my order was sent very quickly within 3 days when I put my order through, I was even sent a free sample of coffee (thanks iBaklawa). If you are shopping for gifts or fresh quality items definitely purchase from here.
16 de marzo de 2023
Opinión espontánea
love this place
love this place
order was sent to wrong place contacted them on whatsApp
they sent another order for me with a free gift
thank u
K.C.
1 de noviembre de 2022
Opinión espontánea
Arrived after seven days with free gifts
We ordered ours six days in advance of the date we needed it, unfortunately it arrived after seven days but that's not too bad. My advice is place your order two weeks or more before you need it because the use by dates are for the following year and the products are vacuum sealed so there's no problem ordering early.
The order process could be improved however and that's where they lost one star. Once you place the order there is no communication so you have no idea whether your order has been dispatched. In my case I rang them to check the order had been received and they were very nice and confirmed it had been sent following which it took a further three days to arrive by Royal Mail.
Finally they threw in a handful of small gifts which was a really nice touch, overall I recommend them but be prepared to wait a little for it to arrive.
10 de noviembre de 2022
Opinión espontánea
The best online sweet shop in the UK
The best online sweet shop in the UK. Will definitely buy from them again.
18 de julio de 2022
Opinión espontánea
The customer service is so helpful and…
The customer service is so helpful and polite. Also, the sweets are so good!
18 de julio de 2022
Opinión espontánea
Excellent service and high quality products
Excellent service and the quality of the products is exceptional. I highly recommend their offer.
30 de marzo de 2022
Opinión espontánea
Respuesta de iBaklawa
Thank you for shopping from us. We are glad you enjoyed our products.
All the items came in secure packaging…
All the items came in secure packaging and tasted very fresh. Will be returning for more and would definitely recommend it. Thanks
5 de marzo de 2022
Respuesta de iBaklawa
We are very glad you enjoyed the items. Thank you for shopping from us.
I was advised by your courier (UPS)…
I was advised by your courier (UPS) that delivery would be yesterday by end of the day and I’m still waiting This is disappointing
2 de marzo de 2022
Respuesta de iBaklawa
We apologise for what happened. If you do not mind can you send the order number so we can help you and sort this out with the delivery company as soon as possible. Thank you
Great authenticity!
Customer service was great and more importantly the sweets were fresh! Would highly recommend
27 de febrero de 2022
Respuesta de iBaklawa
We are glad you enjoyed it. Thank you for shopping from us.
Excellent service.
Good website makes for easy ordering. Delivery is always fast, this one particularly so. This purchase was for a special friend.
24 de febrero de 2022
Respuesta de iBaklawa
We are so happy to hear that you enjoyed shopping from us. Thank you and we hope you shop from us again.
Fantastic products and excellent…
Fantastic products and excellent customer service. Highly recommend!
24 de febrero de 2022
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