idea.ai Opiniones 

Respuesta de idea.ai

3 nov 2026

Hi Robin,

Thank you for sharing these details and feedback about your experience.

After reviewing your account, I can see that your free trial was upgraded through two separate promotional pop-ups on the website. I understand that it's not ideal to not be able to use the plan as expected, and I can confirm that this is happening because the payment is under review with your payment provider.

I can also see that a member of our support team replied to your email a few hours ago with a detailed explanation of the situation. Please take a moment to review their message, and feel free to reply directly if you have any additional questions or need further assistance.

Kind regards,
Anna

Respuesta de idea.ai

3 nov 2026

Hi Rebeca,

Thank you for sharing your feedback on your experience with the subscription.

I understand that there has been some confusion, and I’d like to let you know that a member of our support team has just reached out to your email address with a detailed explanation of the charges and is ready to assist further with any questions or concerns you may have.

To provide some additional clarity, your free trial was upgraded to a yearly plan through two separate promotional pop-up confirmations. Since the plan is billed annually, the full yearly amount was charged at the time of the upgrade. In addition, two coin packs were purchased afterward, which accounts for the additional charges on the account.

Please review the email from our support team when you have a chance, and feel free to reply directly if you need any further assistance. We're always happy to help.

Kind regards,
Anna