Une expérience client lamentable. J'ai reçu mon colis endommagé et déjà ouvert dans ma boîte aux lettres. Il manquait une boîte de produit sur les deux commandées. J'ai déjà envoyé deux e-mails au ser... Ver más
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Love the delivery firstly Royal Mail are fantastic hand you your purchase and give a lovely smile to say thank you unlike Amazon it’s like it’s left by a ghost spooky Secondly I love how caring ige... Ver más
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Great site to navigate. Lots of information to help you decide on what you need. Wide range of products with excellent ingredients. My blood work has come back much improved in a matter of weeks sin... Ver más
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Very pleased with help received re Vegan omega 3 with Astaxanthin. Not wanting fish oils, this is algae based & feel it is helping with clarity of thinking (80), eyes & heart health. Satisfied cust... Ver más
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Información sobre la empresa
- Tienda de vitaminas y suplementos
- Servicio de fitness y nutrición
- Nutricionista
- Tienda de nutrición deportiva
- Programa de bienestar
Escrito por la empresa
Igennus is a family-run business based in Cambridge, UK, founded by our Chairman Jav Nazemi, and now led by his daughter, Mina, our CEO. The entire Nazemi family are involved in the day-to-day running of the company, including his younger daughter Roxana and his wife. The Nazemi family are supported by a close-knit team of talented people who share our values and bring expertise and inspiration, enabling us to remain strongly science-led. We only develop products we truly believe in and use ourselves.
Free 15-minute consultations
Escrito por la empresa
- Unsure where to start?
- Choice in nutrition supplements is diverse and the science is complex, so where do you start? If you would like tailored advice, book a free nutrition consultation on our website for your personal protocol.
Not satisfied with your order?
We’re here to help find the right solution
If you’ve changed your mind about your order, you may return unopened products within 14 working days of delivery.
If one of our products wasn't suitable for you, we’d welcome the opportunity to discuss this with you. Please contact our team at customercare@igennus.com, and we’ll review your case individually to find the most suitable outcome.
Información de contacto
St John's Innovation Centre, Cowley Road, CB4 0WS, Cambridge, Reino Unido
- 01223421434
- support@igennus.com
- igennus.com
Discover high-impact nutrition
3,9
Muy bueno
29 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 87% de las opiniones negativas
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Fishy Smell, Bad Reaction, No Refund
I bought Astaxanthin from this company, and it had a strong fishy smell, clearly indicating oxidation. After taking it, I experienced a bad reaction. When I contacted the company, they refused to issue a refund.
21 de octubre de 2025
Opinión espontánea
Respuesta de Igennus Healthcare Nutrition
Thank you for taking the time to share this feedback, and we sincerely apologise for your experience.
We’re concerned to hear about the reaction you experienced, and we regret that we weren’t able to offer a resolution that felt fair or supportive to you at the time. While astaxanthin can naturally have a mild marine scent due to its algae source, an adverse reaction is not something we would typically expect. We completely understand why this caused concern and this should have been escalated to our Chief Medical Officer for investigation at the time.
Although some time has now passed, we would genuinely still appreciate the opportunity to review your experience with you directly. If you would be open to this, please contact us at customercare@igennus.com. We completely understand if this now feels too late, but we would like to reassure you that your feedback has helped us review our internal processes and how we support customers, including our refund policy and the way health and quality concerns are escalated to the appropriate teams.
Kind regards,
Igennus Healthcare Nutrition
If I could give zero then that is what…
If I could give zero then that is what I will give to this company for worst customer experience.
6 de octubre de 2025
Opinión espontánea
Respuesta de Igennus Healthcare Nutrition
Hi Kiran,
I’m really sorry to read that you were so disappointed with your experience. Although we realise some time has passed since you left this feedback, we’d still genuinely appreciate the opportunity to better understand what happened and try to put things right.
We’ve recently updated several of our processes as part of our ongoing commitment to improving our service and customer experience, so feedback like yours is incredibly valuable to us.
If you’d be willing to contact us directly, our team would really welcome the chance to look into this in more detail and see how we can help. You can contact us directly at customercare@igennus.com for any further support with this issue.
Kind regards,
Igennus Healthcare Nutrition
Bought some l theanine gummies from…
Bought some l theanine gummies from here. They taste absolutely disgusting! Nauseating!!
Vile!!
I wouldn't risk buying anything from this website again.
Don't risk it
15 de septiembre de 2025
Opinión espontánea
Respuesta de Igennus Healthcare Nutrition
Hi Tasha,
Thank you for taking the time to leave your feedback. Firstly, we want to acknowledge and apologise for the delay in responding to your review.
We’re sorry to hear how unpleasant you found the gummies' taste. We understand how disappointing that experience must have been, and we appreciate your honesty.
Since your review, we’ve updated a number of our customer support processes and policies as part of our ongoing commitment to improving the customer experience, and feedback like yours plays an important role in that.
If you’d be open to contacting us directly, we’d still really appreciate the opportunity to make things right - whether that’s through offering you a replacement product or an alternative format.
Our qualified nutrition team would also be happy to offer a free 15-minute consultation to discuss your experience and help recommend products better suited to your preferences: https://igennus.com/pages/book-a-consultation
Finally, you can contact us directly at customercare@igennus.com for any further support with this issue.
Kind regards,
Igennus Healthcare Nutrition
Don't trust this company
Don't trust this company. After you place an order, they change it afterwards without notice, so you paid for something that they won't deliver
9 de septiembre de 2025
Opinión espontánea
Respuesta de Igennus Healthcare Nutrition
Hi Cristina,
Firstly, we want to acknowledge and apologise for the delay in responding to your feedback.
We’re very sorry to hear that your experience left you feeling misled and disappointed. Looking back, we recognise that it was not made clear enough during the checkout process that applying a discount code could cause a free gift to be removed from the order, and we completely understand how frustrating that would have been.
Since then, we’ve reviewed the promotions that we offer as part of wider improvements to our processes and policies, with the aim of making the customer experience clearer and more transparent. Feedback like yours has been an important part of that.
We’d still really appreciate the opportunity to look into this further and make things right if you’ll allow us. Please feel free to contact us directly at customercare@igennus.com so our team can review your order and offer further support.
Kind regards,
Igennus Healthcare Nutrition
Beware - no money back guarantee
Beware! This company does not have a money-back guarantee if the supplement makes you unwell or has bad side effects, so I would suggest finding another company to try and new supplements from.
21 de agosto de 2025
Opinión espontánea
Respuesta de Igennus Healthcare Nutrition
Hi Hannah,
We appreciate you taking the time to leave this feedback, and we’d also like to apologise for the delay in responding to your review.
We’re very sorry to hear that you felt unwell after taking one of our products, and we completely understand why this experience would have affected your trust in our brand.
While our policy does not allow returns of opened supplements, we fully recognise that this can feel frustrating when someone has experienced unwanted side effects. Since your review, we’ve updated several of our processes and policies as part of our ongoing commitment to improving both communication and customer support, and we now also ensure that any health or quality concerns are escalated to the appropriate teams for review. Feedback like yours has been an important part of those improvements.
We’d still really appreciate the opportunity to look into this further and better understand your experience, so we can see how we might put things right.
Our qualified nutrition team offers free 15-minute consultations to discuss individual reactions and provide guidance: https://igennus.com/pages/book-a-consultation
You can also contact us directly at customercare@igennus.com for any further support with this issue.
Kind regards,
Igennus Healthcare Nutrition
Excellent service -Halal product Fish gelatine
Just thought I'd pop a quick review for the excellent service that I was provided today -
Firstly, as a Muslim, finding Omega-3 with high dose of EPA/DHA without pork gelatine was a huge task - I had gone through dozens of brands. Also guys ditch the big brands, the levels of actual nutrition in them are criminal, just check the list and see for yourself. Just had one with an EPA content of 50mg compared to Igennus that is giving 670mg.
I had a query regarding the labelling for one of the warnings, called them up, and I was put through to the Nutritionist within a minute - honestly, that's such great service.
A tip perhaps for the next labelling update, work around the halal fish gelatine with marketing, majority of Muslims can consume gelatine via fish, making that more apparent on your branding could signifciantly expand your customer base.
Thanks very much to the Team!
24 de junio de 2025
Opinión espontánea
This was the best supplement for Joint…
This was the best supplement for Joint pain on the internet that had all the Omega & GLA ingredients recommended for Rheumatoid Arthritis - ordered online and then realised I ordered the wrong one. A quick phone call to their Customer Service number ( they answered straightaway) and they changed the product for me. Thank you! Excellent customer service - also very good priced products and shipping costs. Looking forward to trying the Omegaflex supplement. So far very impressed.
4 de marzo de 2025
Opinión espontánea
A solid company that stands behind its mission statement of quality, value and evidence-based supplementation
I have been an Igennus customer for over a year now (and since discovering their website, a direct subscriber), and I am 100% behind them and their claims of quality, and their message of empowerment through diet and careful supplementation.
I use supplements as an adjunct therapy to treat my autism, and can honestly say you genuinely feel the difference using Igennus supplements over any other competition at this price point, or any others claiming to be of anything close to the same quality.
Having used their Omega-3 Wild Fish Oil, 1000mg EPA & DHA rTG Triglyceride and Astaxanthin, the effects I noticed more or less immediately were improved mental clarity and improved joint mobility in the gym with less of a "worn" feeling to them after resistance training.
Having bounced from competitor to competitor and finally resting on the above product as the one that was working, I decided to explore more of their line on the website and boy am I glad I did.
The first of the other two I added to my subscription rotation were VESIsorb® Ubiquinol-QH Premium Coenzyme Q10 100mg (ALWAYS choose Ubiquinol over Ubiquinone to achieve the best effect), which came with a noticeable flushing and spurt of energy from the first dose - the flushing has never occurred since, but the energy boost has remained.
And finally I noticed recovery from resistance training was taking longer than anticipated irrespective of protein intake, so I decided to go ahead and replace my usual vitamin C with Super Vitamin C Complex, 1000mg Microencapsulated Pureway-C® with Bioflavonoids, and straight away noticed a dramatic improvement in this regard.
Overall, I couldn't recommend Igennus enough for their quality and value, especially in comparison to the 'cheaper' competition, and look forward to staying with them for the forseeable future.
18 de octubre de 2024
Opinión espontánea
Amazingly generous first time buyer discounts and free gifts
I ordered an Omega test kit, with a 15% off deal for first time purchase. At first the discount code would not work, but when I contacted the company they resolved it straight away.
I was really thrilled when I got not one but two free gifts- and they are high value gifts, not trial sizes. A great big tub of vegan pro-collagen protein powder and 365 tablets of 1000 iU vitamin D3- all of it vegan. The protein powder tastes really good too, slightly creamy and not over sweet like others sweetened with stevia (which I dislike). It has a blend of healthy protein sources like rice, sunflower, pumpkin and pea, which I have never seen before, as well as the proline. I am really, really pleased, and will definitely buy that product next time.
I think there is also a £5 worth of credits for my next order.
So, a big discount, a credit, and two extremely generous free gifts. Igennus are also a high quality brand- so I wanted to let people know.
I have not been asked to do this. I just complain about companies a lot so it's nice to be able to say when a company does exceptionally well!
1 de mayo de 2024
Opinión espontánea
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