Glenn and Sue at ILA are superb at engaging, on your behalf, with insurance companies and their Loss Adjusters. They take ownership of the situation for you and work with you to deliver a tremendous o... Ver más
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Consulta las opiniones de los clientes
Michael, Emma and their team are consummate professionals. We couldn't be happier with their service. They leapt into action and took a complex claim on (a huge fire on an underinsured property) and h... Ver más
La empresa ha respondido
Right from the start, Mike had our back after our house fire. Very knowledgeable in his field, even though our insurance company wanted rebuff our claim because of a business element, Mike and his... Ver más
La empresa ha respondido
Michael is an absolute star He has supported myself and the family through a horrendous 5 year fight with a certain well known insurance company (begins with Z) after they refused my claim followi... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At Independent Loss Adjusters, we represent the policyholder, not the insurer. If you need to make an insurance claim, our role is to help you secure the full entitlement available under your policy terms and conditions. We are regulated by the FCA, and we handle every claim with care, professionalism, and clear communication. Our approach is built around support, structure, and guidance. We explain what evidence is needed, how documentation should be presented, which approvals may be required, and what to expect at each stage of the process. We help you define the scope of damage, organise quotes, coordinate remedial works, and keep communication with the insurer focused and well-documented. Claim outcomes are typically based on policy wording, the cause and extent of damage, and the quality of supporting records. We make sure your claim is prepared thoroughly and presented clearly, so decisions can be made on a complete and accurate picture. If you would like support with an insurance claim, call us on 0800 002 5178 to discuss the next steps with our team.
Información de contacto
Unit L11, Ring Road, Zone 2, Burntwood Business Park, Burntwood, WS7 3JQ, Staffordshire, Reino Unido
- 0800 002 5178
- info@ilauk.co.uk
- ilauk.co.uk
4,8
Excelente
43 opiniones
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To Michael and his wonderful team My…
To Michael and his wonderful team My wife (Carly) and I (Stuart) can not thank you enough for what you have done for us. We feel we have known you that long you now are part of the family. I would recommend you and your team to any one. If people think by paying Insurance companies for a policy and that they are covered and that all will be sorted out, Think again they will do anything and everything to worm their way out not to pay you and use underhanded tactics and go so far as to lie to you. If you need to claim your insurance for anything get in touch with ILA team before saying a word to your insurance company.
Many thanks ILA true Hero's
8 de mayo de 2025
Opinión espontánea
Respuesta de Independent Loss Adjusters
Hi Stuart (and Carly!),
What a truly moving review - thank you both so much. We're genuinely touched by your kind words (and proud honorary family member status!). Knowing we could stand by your side during such a stressful time means the world to us.
You're absolutely right - insurance policies can promise the world, but sadly, the reality isn't always as reassuring when it comes to claiming. We’ve seen firsthand how confusing, frustrating, and, at times, disheartening the process can be, which is exactly why we do what we do. Our goal is always to stand up for people like you and make sure the truth cuts through the noise.
It’s been a real privilege to support you both, and please know we’re only ever a phone call away if you need anything in future. Thank you again for trusting us and for such a generous recommendation - it means more than you know.
With warmest wishes,
Mike and the entire ILA team
Mike and his team are an essential if…
Mike and his team are an essential if you have to make a claim against your insurance as in simple terms they ensure you receive what you are entitled to and can manage the whole process for you.
I have engaged ILA on a number of occasions and they have delivered every time.
I highly recommend.
7 de diciembre de 2024
Opinión espontánea
Respuesta de Independent Loss Adjusters
Hi Bethan01,
Thank you so much for your continued trust and kind words. We’re genuinely grateful for your recommendation and pleased to have been able to assist you on multiple occasions.
It’s always our aim to relieve the pressure from what can be a stressful process and to ensure our clients receive the full entitlement from their insurers. Your feedback means a great deal to Mike and the entire team.
We’re only a phone call away if you ever need us again.
Warm regards,
The ILA Team
iLA are a class act
Their staff were friendly, knowledgeable and most professional and organised a loss report within only a few days of my initial call. I highly recommend iLA and will be spreading the word.
5 de marzo de 2025
Opinión espontánea
Respuesta de Independent Loss Adjusters
Thank you, Vikki!
Your kind words mean the world to us! At Independent Loss Adjusters, we pride ourselves on delivering expert, efficient, and truly supportive service when our clients need it most. It’s fantastic to hear that our team’s professionalism and swift action made a difference for you.
We truly appreciate your recommendation and your support in spreading the word - helping more people get the fair and just settlements they deserve.
Wishing you all the best.
Michael has been amazing.
Michael has been amazing.
He helped me out when I was part way through an incredibly stressful claim after a fire.
He’s extremely dedicated and knowledgable and passionate about getting you a fair deal.
On top of this he’s also incredibly friendly and supportive. In these circumstances you really need deal with someone human - and he went way beyond just that!
My only regret is not involving him at the start!
18 de noviembre de 2024
Opinión espontánea
Respuesta de Independent Loss Adjusters
Dear Al,
Thank you so much for your heartfelt review. It means the world to hear how much of a difference Michael was able to make during such a challenging time. Experiencing a fire and navigating a claim can be overwhelming, and we're incredibly proud that Michael’s dedication, knowledge, and personal approach provided the support you needed.
Your kind words about his passion for achieving fair outcomes and his human touch truly capture the essence of what we aim to deliver at Independent Loss Adjusters. We’re especially pleased that his friendly and supportive nature helped alleviate some of the stress during this process.
We’re so glad you contacted us when you did. This allowed us to assist and ensure your claim was handled fairly.
If you ever need any further assistance or advice in the future, please don’t hesitate to let us know. Thank you again for sharing your experience - it’s truly appreciated!
Warm regards,
The Independent Loss Adjusters Team.
ILA took my stress away
I would recommend ILA to anyone looking for support with insurance claims especially difficult ones.
Glenn and his team provided invaluable support. These guys where:
Kind, professional,considerate, compassionate, communicated in a timely manner.
We had an extremely difficult time with our insurance company who tried every tactic not to pay us the required amount to sort the damage about 8% of the actual cost was offered and they looked at every excuse to refuse the total cost and after 18 months I contacted ILS.
Glenn handled our case and took ownership, stress was taken from us. He worked with the insurance company and was able to break down the excuses they came back with which resulted in the claim being settled fully.
Glenn and his team instrumental in settling our claim with the insurance company. These guys kept us informed, where compassionate and supported us when we needed to decide best options for us to live when the work started in our home.
When Glenn got involved I felt a black cloud had lifted and I could breath, I had been trying to sort this claim for 18 months and couldn't see an end.
We are so grateful to ILS for the support they provided, we would recommend ILS to anyone and especially if you have a difficult insurance company who refuses to do the right thing.
Thank you again.
2 de enero de 2024
Opinión espontánea
Respuesta de Independent Loss Adjusters
Dear Khan,
Thank you so much for your thoughtful and heartfelt review. We’re truly honoured to have been able to assist you during such a challenging time. Glenn and the team take immense pride in offering compassionate, professional, and tailored support, and we’re thrilled to hear that their efforts made such a positive impact on your experience.
We understand how overwhelming and frustrating it can be when insurance claims become prolonged and difficult. Knowing that we could lift that “black cloud” and provide you with the resolution and peace of mind you deserved means the world to us.
Your kind words about our communication, care, and professionalism inspire us to continue providing the highest standard of service to all our clients. Thank you for placing your trust in us, and for recommending ILA so highly - it’s truly the greatest compliment we could receive.
We wish you all the best moving forward, and please don’t hesitate to reach out if you ever need assistance again.
Warm regards,
The Independent Loss Adjusters Team
ILA made my claim simple and stress…
ILA made my claim simple and stress free.
I would recommend them to anyone looking for assistance with an insurance claim.
4 de agosto de 2024
Opinión espontánea
Respuesta de Independent Loss Adjusters
Thank you so much for your positive feedback! We’re thrilled to hear that we were able to make your claim process simple and stress-free. Our goal is always to support our clients through every step, taking the burden off their shoulders so they can focus on moving forward.
Your recommendation means a lot to us. If you or anyone you know needs assistance in the future, please don’t hesitate to reach out. We’re here to help!
Warm regards,
The Independent Loss Adjusters Team
Highly Recommend - Exceptional Service from Michael and the Team
I cannot speak highly enough of Michael and his team at ILA. They were absolutely integral in handling our claim on a block of flats we own, taking the burden off us to ensure we achieved the best possible outcome.
Michael and his team were always on hand to answer any questions and were readily available and keeping us informed every step of the way. Their passion and dedication to their work really stand out, and they consistently deliver a high standard of service. On top of that, they are extremely knowledgeable in their field, which gave us complete confidence in the advice and guidance they provided.
I have very high standards, so it says a lot when I say I would highly recommend Michael and his team to anyone dealing with an insurance claim.
Big praise goes out to Mike and his team for their exceptional work!
2 de octubre de 2024
Opinión espontánea
Respuesta de Independent Loss Adjusters
Thank you so much for your incredibly kind words and for taking the time to share your experience.
We’re thrilled to hear that you had such a positive outcome and that we could help take the burden off your shoulders. It was a pleasure working with you, and we’re grateful for your trust in us to handle your claim. Your recommendation means the world to us, especially coming from someone with such high standards. Mike and the entire team truly appreciate your review and we’re always here to assist whenever you need us.
Thank you again!
Do not hesitate to contact this company
Michael, Emma and their team are consummate professionals. We couldn't be happier with their service. They leapt into action and took a complex claim on (a huge fire on an underinsured property) and helped us immeasurably. As soon as they were involved we felt like the tide had turned and we were no longer in such a vulnerable situation. They were great at communicating, realistic, reasonable and reliable. Couldn't recommend more highly. They restored our trust and faith in humanity!
24 de mayo de 2024
Opinión espontánea
Respuesta de Independent Loss Adjusters
Dear Sophie,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly honoured by your recommendation. It was a privilege to support you through such a challenging claim, and we’re so pleased to hear that our involvement brought you peace of mind and reassurance.
Your trust in us means everything, and we’re grateful for the opportunity to help restore some calm after such a difficult event. Should you ever need anything in the future, please don’t hesitate to reach out - we’re always here to help.
Warm regards,
Michael, Emma, and the Team at Independent Loss Adjusters
Mike and team are absolutely fantastic.
Mike and team are absolutely fantastic.
We in no way could have managed our insurance claim in the way that he has been able to. The extensive (and I mean extensive) work Mike has had to put in to communicate with our insurer and ourselves to allow us to proceed with the works on our damaged bathroom/kitchen and retrieve the compensation owed. We in no way would have had a resolution, works completed nor compensation retrieved had it not been for Mike. For any future claims I would use Mike from the start. Thankyou Mike
15 de julio de 2024
Opinión espontánea
Respuesta de Independent Loss Adjusters
Dear Bethan,
Thank you so much for your kind words and thoughtful review. We are truly delighted to hear that you had such a positive experience with Mike and our team. Navigating an insurance claim can be a complex and stressful process, and we're so glad that Mike was able to make it easier for you and ensure the best possible outcome.
Your satisfaction is our top priority, and knowing that we could assist in getting your bathroom and kitchen back in order, while securing the compensation you deserved, means the world to us. We will certainly pass along your praise to Mike - he will be thrilled to hear how much his efforts have been appreciated.
Should you ever need our services again, we are here to help from the very start. Thank you once again for placing your trust in us.
Warm regards,
The Independent Loss Adjusters Team
Michael is an absolute star
Michael is an absolute star
He has supported myself and the family through a horrendous 5 year fight with a certain well known insurance company (begins with Z) after they refused my claim following a total loss house fire.
Without Michael,Emma and the team I would have most certainly given up years ago but today we finally received the payout.
Delighted and forever thankful for the dedication and support in getting us to the finish line.
Amazing company Michael you truly are a gem not forgetting Emma who has put up with my relentless questions, thank you just doesn’t seem enough x
14 de agosto de 2024
Opinión espontánea
Respuesta de Independent Loss Adjusters
Dear Milne,
Your words truly touched me, and I want to extend my deepest thanks for your kind review. It has been a long and challenging journey, but knowing that we were able to support you and your family through such a difficult time means the world to us. This case wasn't just about winning; it was about standing by you when you needed it most and ensuring that justice was served.
Emma and I, along with the entire team, were committed to seeing this through to the end. Your perseverance and strength in the face of adversity are truly inspiring. We’re incredibly grateful for your trust in us, and we're honoured to have played a part in bringing some closure and relief to your situation.
If you ever need anything in the future, please don't hesitate to reach out. Thank you again for your heartfelt words - they mean more than you know.
Wishing you and your family all the best as you move forward.
Warm regards,
Michael and the ILA Team.
Michael is an experienced generous…
Michael is an experienced generous expert in his field. It has been a real pleasure working with him. He clearly works very hard for his clients & uses his extensive experience to steer towards the best outcome. Much appreciated.
12 de julio de 2024
Opinión espontánea
Respuesta de Independent Loss Adjusters
Dear Nikki,
Thank you so much for your wonderful review of our services at Independent Loss Adjusters. We are delighted to hear about your positive experience working with Michael.
Michael’s dedication and expertise are indeed remarkable. We are thrilled that his hard work and generous nature positively impacted your insurance claim. Your kind words affirm our commitment to our clients and the high standards we strive to maintain.
We truly appreciate your taking the time to leave a review and the trust you have placed in our team. It has been a pleasure working with you as well and we are glad we could assist you towards achieving the best possible outcome.
Thank you once again for choosing Independent Loss Adjusters. Should you need our assistance in the future, please don’t hesitate to get in touch.
Escape of Water
We experienced significant water damage to our newly purchased property while we were away, resulting in extensive repairs. After more than a year, we are finally back in our beautifully reinstated home. Choosing ILA, with Glenn guiding us through the complex insurance claims process, was the best decision we made.
Despite confirmed liability, we faced numerous challenges with the building contractors. Throughout this period, Glenn and Sue consistently went above and beyond to ensure we received everything we were entitled to. Their dedication and support were invaluable.
We cannot imagine navigating this ordeal without the assistance of Glenn, Sue, and the entire ILA team. We are profoundly grateful for your help and expertise. Thank you.
8 de febrero de 2024
Opinión espontánea
Respuesta de Independent Loss Adjusters
Thank you for sharing your experience with Independent Loss Adjusters regarding the water damage to your new property. We are thrilled you have returned to your beautifully reinstated home.
Navigating the insurance claims process can be incredibly complex and stressful, especially when dealing with extensive repairs and contractor challenges. We are delighted that Glenn and Sue were able to guide you through this journey and provide the support and dedication you needed.
Your kind words about Glenn, Sue, and the entire ILA team reaffirm our commitment to assisting our clients in their time of need. We understand how critical it is to ensure that you receive everything you are entitled to and we are pleased that we could deliver on this promise for you.
Thank you for placing your trust in ILA and for taking the time to leave this review. We are profoundly grateful for your appreciation and are always here to assist you should you need us in the future.
Enjoy your newly restored home.
Great support from ILA
Thank goodness ILA were there to support me over a distressing time with my insurance claim. I would highly recommend them. I trusted ILA completely.
14 de mayo de 2024
Opinión espontánea
Respuesta de Independent Loss Adjusters
Hi Pamela. Thank you so much for your kind words. We're thrilled to hear that you had a positive experience with Independent Loss Adjusters during what must have been a challenging period. Providing reliable and trustworthy support is at the core of what we do, so it's wonderful to know that you felt confident and supported throughout the process. Should you ever need assistance in the future or have friends or family in need of similar services, please don't hesitate to reach out. Your recommendation means the world to us!
Thank you Michael prfofessional job
Thank you Michael for your professional work, it doesn't matter that it took some time, but the results of the work met my expectations, I didn't even expect everything to go smoothly and perfectly trust and do not doubt him Michael will do the job to the end he is a professional in his work.Thanks to his team all my problems were solved .
8 de marzo de 2024
Opinión espontánea
Respuesta de Independent Loss Adjusters
I wanted to take a moment to express my heartfelt gratitude for your incredibly kind review. Your words truly mean a lot to us and the team.
It fills me with immense satisfaction to hear that our efforts met your expectations and that you were pleased with the results of our work. Your understanding and patience throughout the process are genuinely appreciated, and I'm glad that despite any delays, we were able to deliver a solution that aligned with your needs.
Your trust in our abilities and commitment to seeing the claim through to completion are invaluable to us. We take great pride in our professionalism and dedication to our work, and knowing that it has translated into a positive experience for you is incredibly rewarding.
I'm also grateful for your recognition of the team's contributions. Each member worked tirelessly to ensure that your problems were addressed comprehensively and efficiently. Your satisfaction is a testament to their hard work and dedication.
Should you ever require our services again in the future, please don't hesitate to reach out. It would be our pleasure to assist you once more.
Once again, thank you for your kind words and for entrusting us.
We wish you all the best for the future.
Michael Williamson.... top man
Michael dealt with our case in such a very professional manner, providing excellent advice and valued assistance. What really mattered here was Michael had a real connection to us, offering true empathy to our case and real sincere desire to help us to the best of his ability. We were so appreciative of Michael's efforts and I personally found it so refreshing to get such amazing service from an incredible helpful committed professional. Thank you
27 de enero de 2024
Opinión espontánea
Respuesta de Independent Loss Adjusters
Your kind words about Michael's professionalism truly warmed our hearts. We take great pride in our team's commitment to providing outstanding service, and it is incredibly rewarding to hear that Michael's efforts had a positive impact on your claim.
It's particularly delightful to hear that you found the service refreshing and appreciated Michael's incredible commitment to his work. Feedback like yours motivates us to continue delivering services to the best of our ability and reinforces our dedication to our clients.
Once again, thank you for taking the time to share your experience. We are here for you, and should you ever need assistance in the future, please don't hesitate to reach out.
Wishing you all the best.
Escape of water insurance claim
Dealing with the insurance company by myself was a nightmare. Glenn was patience persistent and professional.
The results achieved was worth the time and effort put in by everyone concerned.
14 de septiembre de 2023
Opinión espontánea
Respuesta de Independent Loss Adjusters
Thank you for your review. We appreciate your feedback and are pleased that you were happy with the service provided by Glenn.
What can I say 10/10
What can I say ?!
Mike and his team know what they are doing,
Long story short I crashed my car,
Transport came to take it away ,
6 weeks later when I picked up my car it had a big dent in the roof,
I refused to take it back but was made too days later,
I complained but no one would take fault , Big headache !!
So Mike took over my god he knows what’s he doing, kept me informed thought out , took away all the stress I was feeling, yep he won my case
My insurance offered me £300 but Mike got me £2030 .
Very happy with the team 👍10/10 for me .
Thanks Guys
2 de octubre de 2023
Opinión espontánea
Respuesta de Independent Loss Adjusters
Thank you for your kind words. Much appreciated. We are pleased to have been able to assist you in achieving the correct outcome.
Right from the start
Right from the start, Mike had our back after our house fire.
Very knowledgeable in his field, even though our insurance company wanted rebuff our claim because of a business element, Mike and his team kept us up to date and informed. He definitely added value to the claim as he would not settle for second best.
We are all extremely grateful for the work they did on our behalf.
Even now after receiving our settlement they are still fighting for us.
20 de septiembre de 2023
Opinión espontánea
Respuesta de Independent Loss Adjusters
Thank you for taking the time to share your experience with us. We are touched by your kind words. Our primary goal is always to advocate for our clients and ensure they receive the best possible outcome, especially in challenging situations. We're glad to have been able to support you during such a difficult time.
ILA were fantastic from start to finish
After a fire in our property, Glenn and ILA were fantastic in dealing with our claim.
It was very hands off for us, with ILA managing everything right through to cash settlement, whilst being professional in everything they did.
Would recommend using ILA for any claims need you may have.
1 de agosto de 2023
Opinión espontánea
Respuesta de Independent Loss Adjusters
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Glenn has provided you with exceptional service during such a challenging time. Our team takes great pride in making the claims process as seamless and stress-free as possible for our valued clients.
Excellent from start to finish!
After our recently purchased property suffered an escape of water, rendering the house uninhabitable with major repairs required, I was becoming increasingly overwhelmed with the processes required in order to begin repairs through the insurance company. After seeing ILA advertised on Google, I reached out to Michael and his team who instantly put me at ease, providing exceptional guidance and kick starting the claims process. ILA handled everything with the highest professionalism, using their extensive network of suppliers to dry the house quickly, as well as renovate the property to an exceptionally high standard. They handled all correspondence with the insurance company and contractors renovating the property, providing updates on a regular basis and explaining any further actions in a simple, concise manner. I cannot thank ILA enough for their help over the past few months and I am extremely grateful to have had Michael and his team handle my claim. Without their assistance, the time taken to reinstate the property would have been severely delayed and extremely stressful; however, ILA were able to manage all elements on my behalf and deliver an exceptional service from start to finish. A special thanks also to Harvey who was terrific throughout and managed large portions of the claim and renovations with excellent attention to detail. Great work from all 👍
20 de julio de 2023
Opinión espontánea
Respuesta de Independent Loss Adjusters
Thank you so much for your kind words and positive review! We are delighted to have been able to assist you in achieving the correct outcome for your claim.
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