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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Purchased on the 1/10/2024 and still not recieved. Paid $10 for shipping as well! I've made several attempts to email (as that's the only way to contact) and had no response.

Valorada con 1 estrellas sobre 5

Horrendous customer service! We bought 7 full price tickets but made an error and bought them for the car visit instead of on foot (total of $133). After contacting them seeking to correct the issue,... Ver más

Valorada con 1 estrellas sobre 5

I purchased the Tom Yum Gai Rice Noodles and followed the instructions to cook. It says pour boiling water and replace lid. When i did this the pot exploded and the boiling water went all over me and... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I ordered 2 meals last Sunday. I received a text to say the flood would be delivered by the delivery company and I replied to ask them to leave the package with a neighbour. That was it... Ver más

La empresa ha respondido

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1,0

Muy malo

TrustScore: 1 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 4 estrellas sobre 5

Ilumi GF 7 Day Pack

The food packs were very easy to use and very tasty! I am a very fit and active individual, so my only criticism is the portion sizes of the main courses were a bit small for me!

26 de noviembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Illumi Ready meals are fantastic!

I am extremely impressed with these meals, for starters they are gluten and dairy free which suits my health needs. They are stored at room temperature so they dont take up fridge or freezer space.

The quality of the food is amazing tastes like really top quality home cooked or gastro pub quality. I am disabled and not always able to make a meal from scratch. This way I can have a tasty nutritious meal that feels like a treat but is good quality, generous portions and not filled with nasty additives and trans fats etc.

25 de noviembre de 2015
Opinión espontánea
Valorada con 3 estrellas sobre 5

Singapore Noodles

Sealing strip round top of cup would not tear - had to find scissors to cut it. Fill line could have been emphasised more. Noodles tasted fine until I got to the bottom of the cup - there I found quite a lot of the seasoning and the last of the noodles were too salty to eat.

24 de noviembre de 2015
Opinión espontánea
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Respuesta de ilumi

Hi Caroline - many thanks for taking the time to give us a review of the new Singapore Noodles - your feedback is really useful and we will certainly be taking this up with our procurement/packaging developers to allow us to improve this product - once again many thanks and hope you will try our other new products going forward - regards ilumi

Valorada con 1 estrellas sobre 5

review by David

I had a discount code for the first sample order which was supposed to be activated at checkout and reduce the cost to £35 from £50. However there was no such procedure so I finished up paying £50 so I am not best pleased

24 de noviembre de 2015
Opinión espontánea
Logotipo de ilumi

Respuesta de ilumi

Hi David, we would like to discuss this issue with you, could you please email customerservice@ilumiworld.com so that we can resolve this as soon as possible - regards ilumi

Valorada con 5 estrellas sobre 5

easy, quick,

ordered on line and delivered two days later - swift & reliable
goods of good quality

24 de noviembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Would recommend and would never be without ilumi in the cupboard

Your products are a lifeline to normality for me. It means I can enjoy a hot spicy curry with friends and family while they have a takeaway. It also means that for people who are daunted to cook for me, I can offer to bring something to simple that it just needs a whizz in the microwave and no preparation. Thank you. Only problem was two of my favourites were out of stock this time around - the Cardamom chicken is my all time top 10 favourite and I couldn't buy it wiht my last order. Booo.

23 de noviembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely food

The items I ordered arrived promptly the next day in a box with no unnecessary packaging. It's really useful that it doesn';t need to be stored in a fridge or freezer, it's good value and it tastes good too. A cut above the usual ready meals.

18 de noviembre de 2015
Opinión espontánea
Valorada con 2 estrellas sobre 5

Items missing....

I'm a fan of Ilumi, but on this occasion there was items missing from my delivery. Have sent two emails regarding this over the last week. Had no response from them yet.

15 de noviembre de 2015
Opinión espontánea
Logotipo de ilumi

Respuesta de ilumi

Hi David, We are really sorry you have had issues with your deliveries - could we ask you to contact customerservice@ilumiworld.com so that we can look into this for you - please be assured that our delivery is usually 100% but obviously on this occasion something has gone wrong. Please allow us the opportunity to redeem ourselves - regards ilumi

Valorada con 4 estrellas sobre 5

Not enough vegetarian

My husband and I love the convenience of your food pouches and taste but one of us is vegetarian and find it very limited . Please more vegetarian options please please please

14 de noviembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality 'convenience' food with trustworthy ingredients

Illumi produce excellent meals for those with allergies. The foil pouches don't need refrigerating, so I always have one in my bag if we're going out & I'm not sure if the menu will cope with both my gluten & dairy sensitivities. They're delicios, nutritious, convenient and good value for money. Delivery is also very prompt and reliable. I can't fault them!

11 de noviembre de 2015
Opinión espontánea
Valorada con 2 estrellas sobre 5

Too little, too late.

Poor communication and slow delivery, did not keep to promised 24hr express delivery. Did not feel that complaint was taken seriously.

11 de noviembre de 2015
Opinión espontánea
Logotipo de ilumi

Respuesta de ilumi

Hi Christopher
could you please contact customerservice@ilumiworld.com regarding the problems you have had over your delivery so that we can investigate and hopefully restore your confidence in ilumi. Regards ilumi

Valorada con 4 estrellas sobre 5

Worth a try

Come highly recommended. Excellent customer service. Haven't tried the meals yet so can't comment on flavour or value for money.

10 de noviembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Find your favourites!

Great prices and delicious food low on calories. I prefer some recipes to others, and with so much to choose from, new products added frequently and many offers I am sure it will only get better! My current top picks are pea and mint soup, and the mushroom rice which I have everyday for lunch.

10 de noviembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Problem solved!

Finding Ilumi has been a life saver. I am vegetarian and I won't cook or touch meat. My partner has recently been diagnosed coeliac and this has made meals very difficult as most of the vegetarian products are not gluten free. Ilumi has allowed us to have separate food easily. I have gone back to salads and he is more than happy to have meat again and has enjoyed every one so far.

10 de noviembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fab!

Order arrived so quickly! So quick and easy to prepare the dishes and so very tasty! I am so looking forward to trying more of the range soon! :)

7 de noviembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Safe food, tastes good, good value

For convenient, allergy-free meals the Ilumi meals taste surprisingly good. Always useful to have on hand when you need something safe to eat fast. The company is also very easy to deal with, and prices the meals so that they are affordable. 5 stars

7 de noviembre de 2015
Opinión espontánea

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