Imaginex Interiors Opiniones 

157
TrustScore: 2.5 sobre 5

2,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Very very bad company to buy from. I will not advice anybody to buy from this company because their services are bad. Poor customer service I bought a dinning table with 6 chairs from them in october... Ver más

Valorada con 1 estrellas sobre 5

Scamming dodgy company. They advertised a marble dining table with 6 chairs (£2,200), after months of chasing finally when the table arrived it’s not even marble, it’s cheap laminated marble effect g... Ver más

Valorada con 1 estrellas sobre 5

I ordered bedroom furniture in June 2022, it was showing as in stock at that time and del expected in July, a couple of weeks later I enquired about delivery, twice, eventually got answer saying out o... Ver más

Valorada con 5 estrellas sobre 5

Although I waited a long time for it to arrive (understandable after covid it’s been tough for many companies) I’m super happy with my furniture. I tried to buy it from Fenwicks in London but they wo... Ver más

Información sobre la empresa

  1. Tienda de muebles

Escrito por la empresa

Welcome to our Online Store. We offer the largest range of quality furniture products at low prices. We also offer FREE DELIVERY to most parts of the UK.


Información de contacto

2,3

Malo

TrustScore: 2.5 sobre 5

157 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,3

Todas las opiniones

(157)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

The order was not delivered in time

The order was not delivered in time, postponed and then cancelled. And I didn’t request the cancellation

6 de octubre de 2021
Logotipo de Imaginex Interiors

Respuesta de Imaginex Interiors

Hi
Thank you for your feedback. We are sorry that you did not receive the service you had hoped for. Please note that when you requested a refund this was processed and you did not have to go through any of your payment channels to get this, this was optional and made by your own decision. We refund any order when a customer has requested a cancellation and an item has not been shipped yet. The order has been refunded in full and if you could please revise your review that would be much appreciated.
Many thanks
Imaginex Furniture

Valorada con 1 estrellas sobre 5

This is the worst company to deal with

This is the worst company to deal with. They take your money, don’t send goods, and only refund when you dispute through your pay channel, such as PayPal. I would strongly recommend you do not deal with this company.

5 de octubre de 2021
Logotipo de Imaginex Interiors

Respuesta de Imaginex Interiors

Hi
Thank you for your feedback. We are sorry that you did not receive the service you had hoped for. Please note that when you requested a refund this was processed and you did not have to go through any of your payment channels to get this, this was optional and made by your own decision. We refund any order when a customer has requested a cancellation and an item has not been shipped yet. The order has been refunded in full and if you could please revise your review that would be much appreciated.
Many thanks
Imaginex Furniture

Valorada con 1 estrellas sobre 5

Worst company to deal with

Worst company to deal with , a complete nightmare and unfortunately no commitment from company to fix ...

3 de octubre de 2021
Logotipo de Imaginex Interiors

Respuesta de Imaginex Interiors


Hi
Thank you for your feedback. We are sorry that you did not receive the service you had hoped for. Please note that when you requested a refund this was processed and you did not have to go through any of your payment channels to get this, this was optional and made by your own decision. We refund any order when a customer has requested a cancellation and an item has not been shipped yet. The order has been refunded in full and if you could please revise your review that would be much appreciated.
Many thanks
Imaginex Furniture

Valorada con 1 estrellas sobre 5

I’ve been waiting for my order since…

I’ve been waiting for my order since June and I’ve still waiting. This is in
Despite being told on two occasions that my order will be completed by the end of the week. One month later I am still waiting for the order to be completed this service is diabolical

1 de octubre de 2021
Valorada con 1 estrellas sobre 5

Out of stock still on as if available

I ordered and waited and waited, I had to ring only to be told it's actually out of stock. So it means I would have waited for a long time if I didn't ring but got a refund straight after that. I've now bought my TV stand from a catalogue

18 de septiembre de 2021
Logotipo de Imaginex Interiors

Respuesta de Imaginex Interiors


Hi
Thank you for your feedback. We are sorry that you did not receive the service you had hoped for. Please note that when you requested a refund this was processed and you did not have to go through any of your payment channels to get this, this was optional and made by your own decision. We refund any order when a customer has requested a cancellation and an item has not been shipped yet. The order has been refunded in full and if you could please revise your review that would be much appreciated.
Many thanks
Imaginex Furniture

Valorada con 1 estrellas sobre 5

Items never arrived

Items never arrived. Lots of excuses given. After months of no delivery I requested a refund from PayPal which was issued in full.

16 de septiembre de 2021
Logotipo de Imaginex Interiors

Respuesta de Imaginex Interiors


Hi
Thank you for your feedback. We are sorry that you did not receive the service you had hoped for. Please note that when you requested a refund this was processed and you did not have to go through any of your payment channels to get this, this was optional and made by your own decision. We refund any order when a customer has requested a cancellation and an item has not been shipped yet. The order has been refunded in full and if you could please revise your review that would be much appreciated.
Many thanks
Imaginex Furniture

Valorada con 5 estrellas sobre 5

Ottavia 180cm White Marble Dining Table + Grey Lion Knocker Faux Leather Chairs plus Premium Service

I searched for a few months and this was the best value for money: Ottavia 180cm White Marble Dining Table + 6 Grey Lion Knocker Faux Leather Chairs.

When asking questions before buying; Jay always responded quickly by e-mail and the after care was just as quick. When phoning let it ring out and try again someone always picks up.

We had problems with the premium service, but Jay and colleagues at Imagine X were very apologetic about. We did get all our issues resolved within three weeks.

I am looking to buy more from Imagine X as they give good value for money. With patience and understanding in these difficult times they give a great after service to ensure you are happy with your purchases.

10 de septiembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Please change your courier company

Bought a marble topped table and it was delivered damaged, not the fault of ImagineX but they keep using the same courier and they say they have delivered 3 table tops to them but not one has been delivered to us, customer service now say they will not refund me - has to be in original box. I’ve been waiting 2 months for all of this to be resolved and now I’m left with a broken table top and a courier company that won’t deliver but has send me 7 delivery slots and never turns up (their customer services told me today ‘no idea where it is’ but it’s a 125kg top, you don’t just lose it!! it’s a complete disgrace but I’m the one who has lost out. ImagineX have you seen all the recent TrustPilot reviews of the courier? Shame on you…

30 de julio de 2021
Valorada con 5 estrellas sobre 5

Exceptional service, fast delivery, brilliant quality

I ordered the Louis grey marble dining table and plush velvet chairs from Imaginex Furniture & Interiors and I was so pleased with the product. The sales team went above and beyond to assist me in selecting a table and chairs that would match my home, despite that the experience was all virtual. Delivery was faster than any other furniture company I have dealt with in the past and I was kept well-informed by the customer service team in the period between order and delivery. I browsed many different sites and stores and I wasn’t able to find this quality at this price anywhere else. They are really competitive. An excellent experience all round. Would definitely buy from them again, especially since I have noticed that they quite regularly update their site with new products.

19 de julio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

ABSOLUTELY DIABOLICAL

I would highly recommend no one ever purchases anything from this disappointing company. I spent £1200 on a dining room suite and have had nothing but hassle, I bought this suite in March and as of yet I still don't have a complete suite. The quality of furniture is diabolical, the customer service is atrocious. I'm currently sat with over 26 chair legs as every set I have received is damaged, or does not fit the chairs purchased. This company is an absolute SCAM

19 de julio de 2021

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